Operations Manager

Bindy is looking for an Operations Manager. You will interact primarily with Bindy senior management and customers. The successful candidate will wear several "hats" and be exposed to critical facets of the business, including customer service, project coordination, content management, marketing and even software releases.

Bindy is a Toronto-based software company developing a suite of store communication and execution applications for the retail industry. While we feel and operate like a "Startup", we are an established company with broad industry adoption. We have very low customer churn and 100+ enterprise customers operating in 23 countries. We are progressive, creative doers with no time for red tape. We are passionate about software and the retail industry.

This is a full-time position with a competitive salary. While the position is initially remote only, you must be located in Toronto and able to work from our office located in Leslieville in downtown Toronto post restrictions. You may also work remotely some of the time ("hybrid"). The position includes 4-week paid vacation, benefits and underground parking. You must be legally entitled to work in Canada.

Responsibilities

  1. Customer service and support. You will interact with enterprise customers, give demos, provide support and guidance. As a Bindy representative, you may conduct online training, webinars and demos, answer questions from customers and discuss integration issues. As an "agile" company, we are incredibly focused on the relationship with customers and customer feedback. You will be an integral part of the "product team" that identifies and plans for new software features. This part of the job requires finesse, diplomacy, and great listening skills.
  2. Contract management. You will be responsible for managing contracts, including customer service agreements, reseller agreements and leases.
  3. Community moderation. Bindy moderates two retail groups on LinkedIn with over 50,000 users combined. We vet every request to join and keep the groups SPAM free. You will be the groups' community moderator.
  4. Content marketing. Bindy has a widely read blog. You will be responsible for vetting guest contributors, managing the topic and posting schedule for paid contributors, and editing and formatting submitted posts for optimal SEO exposure. You will also post to our various social media accounts namely Twitter, LinkedIn and Facebook. This is a great opportunity to keep your finger on the pulse of retail and to be involved in conversations about retail operations.
  5. Product team. At Bindy, we feel strongly that every member of the team is also a manager, and an end-user of the software. We expect you to bring feedback, suggest new features, plan for deployment and verify because you are part of a self-sufficient team and you are building a great product.
  6. Project coordination. With directions from a Bindy executive, you will be expected to lead ad-hoc projects. Culturally, we are objective-driven and very attentive to details. If you love to "get it done!", you'll love it here.
  7. Other areas of responsibilities include interacting with select suppliers, partners, and consultants.

Must-have skills

  1. Retail experience. Our software exists to alleviate the pain points of retail execution. Any first-hand experience you may have with the store environment will help you understand the need and the product. Did you work a retail job in high school? Amazing!
  2. Great communication skills, both written and verbal.
  3. Finesse, diplomacy, and great listening skills.
  4. You are dependable. People come to depend on you and trust you because you consistently give them reasons to.
  5. 10+ years of business/management experience, preferably in B2B software or hospitality.
  6. Detail-oriented and organized.

Nice-to-have skills

  1. Previous experience creating or sharing content.

Who we are looking for

  1. We are incredibly focused and attentive to details. We are looking for someone methodical and attentive, someone who looks for unity and structure in apparent chaos.
  2. We are also nice. We want to work with nice people. People who want to learn, help and be helped. If the thought of interacting with human beings, reviewing someone's project/ideas or having your projects/ideas reviewed bothers you, this is not the place for you.
  3. You love responsibilities. We want everyone to feel ownership of the process and responsible for the outcome.
  4. You are a "do-er", a "tweaker", a relentless "improver". If you love status meetings and filling-out reports, you won't like it at Bindy. We get things done. We document to the point of having enough work to do and understanding what we are up against. Then we do it. Then we measure. Then we do it again. It's fun. It's fast.
  5. We work in agile. Communication is essential. You must be a great communicator, both verbally and in writing.
  6. You are passionate about technology, software, and mobility. Passion is contagious. Passion moves mountains. Do you love software? Do you love learning?

How to apply

  1. We thank all applicants for their interest in this position, however, only applicants selected for an interview will be contacted.
  2. Everyone at Bindy is required to carry out the duties of their role while upholding the important principles of our respectful workplace policies, and treating everyone with respect, regardless of position. At Bindy, valuing diversity and inclusion is key to a respectful workplace.
  3. Bindy is committed to fostering a diverse and inclusive workplace. We welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
  4. Is this you?

    Let's talk! Please start the conversation by sending your CV and cover-letter to careers@bindy.me.

Thank you,

The Bindy Team


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