Checklist template

Bowling center operations

A ready-to-use checklist with 118 items in 6 sections, covering Lanes and pinsetters, Rental shoes, Front desk, Food and beverage, Cleanliness, Leagues. Use it as-is in Bindy, or adapt it to your own standards in minutes.

  • 6 Sections
  • 118 Items
  • 99 Yes / No checks
  • 6 Scored ratings
  • 129 Points

Use this template How audits work

1. Lanes and pinsetters 31 items

  1. Lanes in the center Number
  2. Lanes out of service at the time of the visit Number
  3. Every lane was cycled on the opening check today, with a full rack of 10 pins set on each Yes / No 1 pt
  4. Each lane out of service is switched off at the front desk so it cannot be assigned Yes / No 1 pt
  5. The lanes were oiled today with the pattern set for the day's play (open play or league) Yes / No 1 pt
  6. The lane machine was wiped down after its last run, as recorded on the lane maintenance log Yes / No 1 pt
  7. The oil and cleaner tanks of the lane machine are filled above their minimum marks Yes / No 1 pt
  8. Approaches were dust-mopped before opening Yes / No 1 pt
  9. Approaches are free of sticky spots, checked by sliding a shoe on a sample of 5 lanes Yes / No 1 pt
  10. Foul lights and buzzers work on the lanes sampled Yes / No 1 pt
  11. Gutters and pin decks on the lanes in play are free of dead wood (fallen pins left behind) Yes / No 1 pt
  12. Pins on the lanes sampled are free of deep chips and cracks Yes / No 1 pt
  13. The ball returned to the rack within 15 seconds on the lanes sampled Yes / No 1 pt
  14. Ball return hand dryers blow air on the lanes sampled Yes / No 1 pt
  15. Bumpers rise and lower from the front desk control on the lanes sampled Yes / No 1 pt
  16. Scoring matched the pins actually standing on a test frame bowled on 3 lanes Yes / No 1 pt
  17. Overhead scoring monitors show a full image on every lane Yes / No 1 pt
  18. Lane-side scoring consoles or tablets respond to touch on the lanes sampled Yes / No 1 pt
  19. House balls on the racks cover each weight from 6 lb to 16 lb (about 3 kg to 7 kg) Yes / No 1 pt
  20. House balls have no cracks or chipped finger holes in a sample of 20 Yes / No 1 pt
  21. Ball ramps and light balls for children are available at the front desk Yes / No 1 pt
  22. A mechanic or a trained employee is on duty behind the lanes during opening hours Yes / No 1 pt
  23. A pinsetter stop called at the desk during the visit was cleared within 2 minutes Yes / No 1 pt
  24. The stop sheet or the scoring system report of pinsetter stops per lane is reviewed weekly by the mechanic Yes / No 1 pt
  25. Preventive maintenance of each pinsetter is signed off on its schedule in the maintenance log Yes / No 1 pt
  26. Guards and covers are in place on every pinsetter, as seen from the mechanic's walkway Yes / No 1 pt
  27. The mechanic's walkway behind the pinsetters is lit along its full length Yes / No 1 pt
  28. The walkway behind the pinsetters is clear of parts, pins and oil on the floor Yes / No 1 pt
  29. Pinsetter stops recorded yesterday Number
  30. Date of the last preventive maintenance entry in the pinsetter log Date
  31. Lane availability at the time of the visit Rating
    • Every lane in service 5 pts
    • One lane down 4 pts
    • Two lanes down 2 pts
    • Three or more lanes down 1 pt

2. Rental shoes 15 items

  1. Rental shoes are stocked in every size from small children's to large adult sizes Yes / No 1 pt
  2. Shoes are stored in pairs by size in marked cubbies Yes / No 1 pt
  3. Each returned pair is sprayed with disinfectant before it goes back in its cubby Yes / No 1 pt
  4. Shoes are left to dry after spraying before they are issued again Yes / No 1 pt
  5. Laces or hook-and-loop straps are complete on a sample of 10 pairs Yes / No 1 pt
  6. Soles are not peeling and slide pads are not worn through on a sample of 10 pairs Yes / No 1 pt
  7. Sizes are readable on the heel of each shoe sampled Yes / No 1 pt
  8. Pairs worn beyond repair are pulled from the cubbies and recorded for replacement Yes / No 1 pt
  9. Disposable socks are on sale at the front desk Yes / No 1 pt
  10. The employee asks for the shoe size and hands over the pair, without sending guests behind the counter Yes / No 1 pt
  11. The disinfectant sprayed on shoes is the product listed by company policy, in a labeled bottle Yes / No 1 pt
  12. A count of pairs on the shelves is compared with the shoe inventory on the schedule set by company policy Yes / No 1 pt
  13. Shoe rental is rung on the register for every bowler, checked against 5 lanes in play Yes / No 1 pt
  14. Pairs of rental shoes pulled from service in the last 30 days Number
  15. Condition of the rental shoes sampled Rating
    • Clean, dry and intact 5 pts
    • Worn but serviceable 3 pts
    • Damp, dirty or damaged 1 pt

3. Front desk 19 items

  1. Guests are greeted at the front desk within 30 seconds Yes / No 1 pt
  2. The desk employee states the wait time for a lane when none is free Yes / No 1 pt
  3. A waiting list with names and party sizes is kept when all lanes are taken Yes / No 1 pt
  4. Parties on the waiting list are called or paged in order Yes / No 1 pt
  5. Prices per game, per hour and for shoe rental are posted at the desk Yes / No 1 pt
  6. The price charged for a test booking matched the posted price for that day and time Yes / No 1 pt
  7. Lanes are assigned to spread open play away from league lanes Yes / No 1 pt
  8. Bumpers are offered when the party includes children Yes / No 1 pt
  9. Every lane in play is open on the lane control system under a paid or tab transaction Yes / No 1 pt
  10. No lane is switched on from the desk without a matching sale, checked on 5 lanes Yes / No 1 pt
  11. Time bowling ends on the lane at the paid time, or the extension is rung up Yes / No 1 pt
  12. Bumpers are set and the scoring screen is ready for names when the party reaches its lane Yes / No 1 pt
  13. Online reservations for today are printed or shown on the desk screen with their lane held Yes / No 1 pt
  14. Phone calls to the center are answered within 5 rings during opening hours Yes / No 1 pt
  15. The desk employee asked could explain the current specials (cosmic bowling, family package, weekday rate) Yes / No 1 pt
  16. The locker rental list shows a name and a paid-through date for every locker in use, where the center rents lockers Yes / No 1 pt
  17. Parties on the waiting list at the time of the visit Number
  18. Wait quoted for a lane at the time of the visit (minutes) Number
  19. Lane control at the front desk Rating
    • Every lane in play matched a sale 5 pts
    • One lane without a sale, explained 3 pts
    • Lanes running without a sale 1 pt

4. Food and beverage 19 items

  1. A server or a lane-side ordering system takes orders at the lanes during peak hours Yes / No 1 pt
  2. Servers visit each lane in play within 10 minutes of the party starting Yes / No 1 pt
  3. Food ordered at the lanes is delivered within the time set by company policy Yes / No 1 pt
  4. Menus or ordering codes are present at every lane table Yes / No 1 pt
  5. Fryer oil was filtered or changed on its schedule, as shown on the kitchen log Yes / No 1 pt
  6. Pizza and fried food served during the visit were hot and matched the menu photo or description Yes / No 1 pt
  7. Hot food held for the snack bar is at 135°F (57°C) or above, or the higher temperature set by local regulation Yes / No 1 pt
  8. Cold food in the reach-in cooler is at 41°F (5°C) or below Yes / No 1 pt
  9. Draft beer lines were cleaned on the schedule shown on the line-cleaning log Yes / No 1 pt
  10. Proof of age is asked from guests who look under the age set by company policy for alcohol Yes / No 1 pt
  11. Alcohol is not served to guests showing signs of intoxication Yes / No 1 pt
  12. Pitchers of beer are sold only to parties with the minimum number of adults set by company policy Yes / No 1 pt
  13. Food and drinks are kept on the tables behind the settee area, not on the approach Yes / No 1 pt
  14. Empty glasses, pitchers and baskets are cleared from lane tables during play Yes / No 1 pt
  15. Open tabs are tied to a lane number and a payment card Yes / No 1 pt
  16. Tabs are closed before the party's lane is switched off Yes / No 1 pt
  17. Minutes from ordering to delivery for an order observed at the lanes Number
  18. Date of the last draft line cleaning Date
  19. Food and beverage service at the lanes Rating
    • Prompt, hot and attentive 5 pts
    • Slow or infrequent visits 3 pts
    • No service offered at the lanes 1 pt

5. Cleanliness 15 items

  1. Lane tables and seats are wiped after each party leaves Yes / No 1 pt
  2. House balls are wiped, including the finger holes, on the schedule posted at the desk Yes / No 1 pt
  3. Ball return hoods and racks are free of dust and oil Yes / No 1 pt
  4. Scoring consoles and touchscreens are free of fingerprints and food residue Yes / No 1 pt
  5. The concourse carpet is vacuumed, with no gum or food ground in Yes / No 1 pt
  6. The settee area floor is free of spilled drinks and food Yes / No 1 pt
  7. Masking units above the pin decks are free of dust and ball marks Yes / No 1 pt
  8. Gutters and the division caps between lanes are free of dust and lint Yes / No 1 pt
  9. The snack bar counter and condiment station are wiped, with no spilled sauce Yes / No 1 pt
  10. Restrooms were checked within the last hour, as initialed on the restroom check sheet Yes / No 1 pt
  11. Trash bins on the concourse are less than three-quarters full Yes / No 1 pt
  12. The entrance doors and windows are free of fingerprints at hand height Yes / No 1 pt
  13. The parking lot and entrance walk are free of litter Yes / No 1 pt
  14. Lockers and the locker area are free of dust and abandoned items Yes / No 1 pt
  15. Cleanliness of the bowlers' area and concourse Rating
    • Clean throughout 5 pts
    • A few tables or floors missed 3 pts
    • Dirty throughout 1 pt

6. Leagues 19 items

  1. The league schedule for the season is posted on the league board Yes / No 1 pt
  2. Current standings and last week's recap sheets are posted for each league Yes / No 1 pt
  3. Lanes for tonight's league are assigned and blocked on the lane control system before open play is sold on them Yes / No 1 pt
  4. League lanes were oiled with the league's pattern before practice started Yes / No 1 pt
  5. Practice started at the time printed on the league schedule Yes / No 1 pt
  6. League fees and prize fund money are collected by the league secretary or the desk as stated in the league rules Yes / No 1 pt
  7. Prize fund money held by the center is deposited in the league's account on the agreed schedule Yes / No 1 pt
  8. Scores are uploaded or handed to the league secretary on the night of play Yes / No 1 pt
  9. Each league has a named contact at the center for the season Yes / No 1 pt
  10. Sign-up sheets for next season's leagues are displayed at the desk Yes / No 1 pt
  11. Youth league or learn-to-bowl programs are advertised in the center Yes / No 1 pt
  12. Bowlers who left a league this season were contacted by the center, as recorded on the league roster Yes / No 1 pt
  13. League bowlers are told at the desk about member benefits (practice rates, food offers) Yes / No 1 pt
  14. The league certification or sanction paperwork for the season is on file, where the league is sanctioned Yes / No 1 pt
  15. Leagues running this season Number
  16. League bowlers registered this season Number
  17. Name of the manager on duty Short text
  18. Overall operation of the center Rating
    • Lanes, service and cleanliness all to standard 5 pts
    • Acceptable with gaps 3 pts
    • Guests' play disrupted or poor service 1 pt
  19. Corrective actions required Comments

About this template

This checklist is part of the Bindy template library. Yes / No checks score 1 point when met; ratings score the points shown for each option. The overall score is the percentage of points earned, with N/A answers excluded. In Bindy you can add photos, assign corrective actions, require sign-off and compare results across sites.

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