Checklist template

Front-end and self-checkout loss prevention for grocery stores

A ready-to-use checklist with 108 items in 6 sections, covering Bottom of basket, Self-checkout, Produce codes, Cashier monitoring, Coupons, Reports. Use it as-is in Bindy, or adapt it to your own standards in minutes.

  • 6 Sections
  • 108 Items
  • 89 Yes / No checks
  • 6 Scored ratings
  • 119 Points

Use this template How audits work

1. Bottom of basket 17 items

  1. Cashiers observed looked at the bottom rack of every cart before totaling the order Yes / No 1 pt
  2. Cashiers observed looked inside closed items such as coolers, totes and storage bins Yes / No 1 pt
  3. A lane mirror or bottom-of-basket camera is in place at every staffed lane Yes / No 1 pt
  4. The bottom-of-basket detection alert worked on the lanes tested, where installed Yes / No 1 pt
  5. Heavy items left in the cart (water, pet food, charcoal) are scanned with the handheld scanner Yes / No 1 pt
  6. The handheld scanner works at every staffed lane Yes / No 1 pt
  7. Cashiers count identical items themselves before using the quantity key Yes / No 1 pt
  8. Reusable bags brought by the customer are seen to be empty before bagging starts Yes / No 1 pt
  9. Cashiers check the child seat and items hung on the side of the cart Yes / No 1 pt
  10. Closed lanes are chained or gated so a cart cannot pass through Yes / No 1 pt
  11. Entrance gates prevent a loaded cart from leaving through the entrance Yes / No 1 pt
  12. The cart wheel-lock or pushout prevention system is working at the exits, where installed Yes / No 1 pt
  13. Receipts are checked at the exit for large unbagged items where company policy requires it Yes / No 1 pt
  14. Missed bottom-of-basket items are tracked by cashier and followed by coaching Yes / No 1 pt
  15. Lanes tested with a bottom-of-basket test item during the visit Number
  16. Test items missed by cashiers during the visit Number
  17. Bottom-of-basket checks observed Rating
    • Every cart checked 5 pts
    • Most carts checked 3 pts
    • Rarely checked 1 pt

2. Self-checkout 20 items

  1. An attendant is assigned to the self-checkout area whenever it is open Yes / No 1 pt
  2. The attendant stands facing the stations rather than behind the podium Yes / No 1 pt
  3. The attendant does not run a staffed register while supervising self-checkout Yes / No 1 pt
  4. The number of open stations per attendant is within the company limit Yes / No 1 pt
  5. The bagging-area weight check is switched on at every station Yes / No 1 pt
  6. Attendants observed looked at the bagging area before clearing a weight alert Yes / No 1 pt
  7. Attendants clear alerts with their own sign-on Yes / No 1 pt
  8. The attendant's handheld or podium screen shows alerts from every station Yes / No 1 pt
  9. Each station has a camera with a screen showing the customer's own image Yes / No 1 pt
  10. Missed-scan video alerts are reviewed by the attendant before the customer pays, where installed Yes / No 1 pt
  11. Age-restricted items at self-checkout are approved only after the attendant has seen the customer Yes / No 1 pt
  12. High-theft items (meat, baby formula, razor blades) prompt an attendant check at self-checkout where the function exists Yes / No 1 pt
  13. Stations that are out of service are locked rather than left in assist mode Yes / No 1 pt
  14. Cash is loaded and removed from stations only by authorized employees with the station closed Yes / No 1 pt
  15. The receipt-scan exit gate is working, where installed Yes / No 1 pt
  16. Abandoned transactions are voided by the attendant and the product is taken back Yes / No 1 pt
  17. Walk-offs without payment are recorded with the time and the station number Yes / No 1 pt
  18. Open self-checkout stations per attendant at the time of the visit Number
  19. Self-checkout walk-offs recorded in the last 7 days Number
  20. Attentiveness of the self-checkout attendant Rating
    • Watching and approaching customers 5 pts
    • Present but distracted 3 pts
    • Absent or busy elsewhere 1 pt

3. Produce codes 18 items

  1. Cashiers observed entered the correct code for the loose produce items tested Yes / No 1 pt
  2. The picture lookup on the registers includes the seasonal produce now on sale Yes / No 1 pt
  3. Organic produce is rung as organic Yes / No 1 pt
  4. Similar varieties are rung under their own code (for example Honeycrisp and Gala apples, sweet and yellow onions) Yes / No 1 pt
  5. Cashiers take produce out of opaque bags to identify it Yes / No 1 pt
  6. Produce sold by the each is rung by count, and produce sold by weight is weighed Yes / No 1 pt
  7. Bin numbers written by customers on bulk food bags are checked against the product Yes / No 1 pt
  8. Self-serve bakery items (donuts, rolls) are counted by the cashier Yes / No 1 pt
  9. The lane scale reads zero with nothing on it at each lane checked Yes / No 1 pt
  10. Nothing rests against or on the scale platter at the lanes checked Yes / No 1 pt
  11. The inspection seal on each lane scale is current as required by local regulation Yes / No 1 pt
  12. Self-checkout stations call the attendant when a low-priced produce code is used for a heavy item, where the function exists Yes / No 1 pt
  13. New cashiers pass a produce identification test before working a lane alone Yes / No 1 pt
  14. The open produce department key is disabled or needs a supervisor Yes / No 1 pt
  15. Loose produce items tested with cashiers during the visit Number
  16. Produce items rung incorrectly during the test Number
  17. Sales rung on open department keys last week (dollars) Number
  18. Produce code accuracy of cashiers tested Rating
    • All correct 5 pts
    • One or two errors 3 pts
    • Frequent errors 1 pt

4. Cashier monitoring 17 items

  1. Each cashier signs on with an individual number and password Yes / No 1 pt
  2. Cashiers do not ring up their own purchases or those of family members Yes / No 1 pt
  3. Employee purchases are made off the clock at a designated lane Yes / No 1 pt
  4. The receipt is attached to employee purchases kept in the store until the end of the shift Yes / No 1 pt
  5. Voids above the amount set by company policy require a supervisor Yes / No 1 pt
  6. Refunds are processed only at the service desk Yes / No 1 pt
  7. Price overrides require a reason code Yes / No 1 pt
  8. Supervisor keys, cards and codes stay with the supervisor and are not left at a lane Yes / No 1 pt
  9. The front-end supervisor makes documented observations of cashiers for sliding and under-ringing Yes / No 1 pt
  10. The camera over each register shows the scanner, the belt and the cash drawer Yes / No 1 pt
  11. Register transaction data can be viewed alongside the lane video Yes / No 1 pt
  12. Cashiers' personal bags are kept in lockers, not under the register Yes / No 1 pt
  13. Cash drawers are closed between transactions on the lanes observed Yes / No 1 pt
  14. Gift card packaging is checked for tampering before the card is activated Yes / No 1 pt
  15. Government benefit transactions (for example SNAP or WIC) follow the register's eligibility prompts without manual override, where applicable Yes / No 1 pt
  16. Suspended transactions are recalled or voided before the cashier signs off Yes / No 1 pt
  17. Supervisor presence on the front end during the visit Rating
    • On the floor and watching lanes 5 pts
    • Present but tied to a lane or desk 3 pts
    • Not on the front end 1 pt

5. Coupons 18 items

  1. Coupons are scanned rather than keyed in by amount Yes / No 1 pt
  2. Cashiers observed checked the expiry date of the coupon Yes / No 1 pt
  3. Cashiers observed checked that the couponed item was in the order Yes / No 1 pt
  4. A coupon that does not scan is accepted only with supervisor approval Yes / No 1 pt
  5. Coupons above the face value set by company policy require supervisor approval Yes / No 1 pt
  6. Free-item coupons have the retail price written on them by the cashier Yes / No 1 pt
  7. Photocopied or altered print-at-home coupons are refused Yes / No 1 pt
  8. Accepted coupons go straight into the till or the coupon slot Yes / No 1 pt
  9. Paper coupons in each till are balanced to the register's coupon total at closing Yes / No 1 pt
  10. Coupons are batched and sent to the clearinghouse on the company schedule Yes / No 1 pt
  11. Date of the last coupon shipment to the clearinghouse Date
  12. No loose coupons or clipped inserts are kept at the lanes Yes / No 1 pt
  13. Cashiers do not scan their own or a house loyalty card on customer orders Yes / No 1 pt
  14. Rain checks are issued at the service desk and recorded in a log Yes / No 1 pt
  15. Competitor price matches are verified against the competitor's current ad where the store offers price matching Yes / No 1 pt
  16. Coupons rejected by the clearinghouse are reviewed by the front-end manager Yes / No 1 pt
  17. Coupon chargebacks for the last period (dollars) Number
  18. Coupon handling by cashiers observed Rating
    • Checked and scanned every time 5 pts
    • Some checks skipped 3 pts
    • Coupons accepted without checks 1 pt

6. Reports 18 items

  1. The cashier exception report is reviewed every week by the front-end manager Yes / No 1 pt
  2. The report lists voids, refunds, no-sales, price overrides and keyed entries by cashier Yes / No 1 pt
  3. Cashiers well above the store average on the exception report have a documented review Yes / No 1 pt
  4. Transactions voided after total are reviewed daily Yes / No 1 pt
  5. Cashiers with a high share of hand-keyed prices or barcodes are reviewed Yes / No 1 pt
  6. Self-checkout overrides are reviewed by attendant Yes / No 1 pt
  7. Over and short amounts are tracked by cashier for every shift Yes / No 1 pt
  8. No-receipt refunds at the service desk are reviewed weekly Yes / No 1 pt
  9. Loyalty cards used many times in one day are reviewed Yes / No 1 pt
  10. Video reviews of flagged transactions are documented Yes / No 1 pt
  11. Cases referred to loss prevention are logged with a case number Yes / No 1 pt
  12. Results of bottom-of-basket and produce tests are shared with cashiers Yes / No 1 pt
  13. Corrective actions from the previous front-end review have been completed Yes / No 1 pt
  14. Line void rate for the last period (% of items) Number
  15. Cashiers over the over and short tolerance in the last 4 weeks Number
  16. Name of the front-end manager Short text
  17. Overall front-end loss prevention rating Rating
    • Checks made on every lane and reports acted on 5 pts
    • Checks or report reviews made inconsistently 3 pts
    • Checks and report reviews largely absent 1 pt
  18. Corrective actions required Comments

About this template

This checklist is part of the Bindy template library. Yes / No checks score 1 point when met; ratings score the points shown for each option. The overall score is the percentage of points earned, with N/A answers excluded. In Bindy you can add photos, assign corrective actions, require sign-off and compare results across sites.

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