Checklist template

Front store operations for drugstores

A ready-to-use checklist with 115 items in 6 sections, covering Sales floor, Checkout, Stockroom, Pricing, Customer service, Cleanliness. Use it as-is in Bindy, or adapt it to your own standards in minutes.

  • 6 Sections
  • 115 Items
  • 98 Yes / No checks
  • 6 Scored ratings
  • 128 Points

Use this template How audits work

1. Sales floor 21 items

  1. Aisles are clear of totes, stock carts and empty cartons outside the stocking hours set by company policy Yes / No 1 pt
  2. Products are pulled forward to the shelf edge in the pain relief, vitamin and skin care aisles Yes / No 1 pt
  3. Empty shelf positions have been scanned for reorder today Yes / No 1 pt
  4. Empty shelf positions counted in the cough and cold aisle Number
  5. Non-prescription medicines are grouped under aisle markers by need (pain, cough and cold, digestive, allergy) Yes / No 1 pt
  6. The seasonal aisle is set to the current season Yes / No 1 pt
  7. Endcaps are full Yes / No 1 pt
  8. Endcaps carry the items of the current promotional plan Yes / No 1 pt
  9. Planogram resets due this week are completed or scheduled with a named employee Yes / No 1 pt
  10. The inspector's check of 20 dated items (non-prescription medicines, infant formula, food) found none expired Yes / No 1 pt
  11. Expired items found on the sales floor during the visit Number
  12. Infant formula is in stock in each main brand carried Yes / No 1 pt
  13. Locked showcases (razor blades, test strips, fragrances) are closed and locked Yes / No 1 pt
  14. The call button at each locked showcase works Yes / No 1 pt
  15. The beverage and dairy cooler reads 41°F (5°C) or below Yes / No 1 pt
  16. Cooler temperature at the time of the visit (°F or °C) Number
  17. Cosmetic testers are clean and labeled as testers Yes / No 1 pt
  18. Greeting card pockets are filled, with envelopes behind the cards Yes / No 1 pt
  19. The photo kiosk is switched on and accepts an order Yes / No 1 pt
  20. Shopping baskets are available at the entrance Yes / No 1 pt
  21. Shelf conditions on the sales floor Rating
    • Full, faced and in date 5 pts
    • Some gaps or unfaced sections 3 pts
    • Many gaps, clutter or expired items 1 pt

2. Checkout 21 items

  1. Customers waiting in line at the front registers on arrival Number
  2. A second register is opened when the line exceeds the number of customers set by company policy Yes / No 1 pt
  3. Cashiers greet each customer Yes / No 1 pt
  4. Cashiers ask for the loyalty card or phone number Yes / No 1 pt
  5. The register prompts for identification on age-restricted items Yes / No 1 pt
  6. A cashier asked could state the age-restricted items sold in the store and the identification accepted Yes / No 1 pt
  7. Each cashier is logged in under their own number Yes / No 1 pt
  8. The opening float of each drawer in use was counted and signed for today Yes / No 1 pt
  9. Cash pickups are made when a drawer exceeds the limit set by company policy Yes / No 1 pt
  10. Coupons are checked for expiry date and product match before they are accepted Yes / No 1 pt
  11. Gift card activations above the limit set by company policy require a supervisor Yes / No 1 pt
  12. An attendant is present at the self-checkout area while it is open Yes / No 1 pt
  13. Scanners and payment terminals work at every register Yes / No 1 pt
  14. Each register has a spare roll of receipt paper Yes / No 1 pt
  15. Each register has bags in every size used Yes / No 1 pt
  16. Impulse racks at the registers are full Yes / No 1 pt
  17. Returns without a receipt follow company policy and carry a supervisor's approval Yes / No 1 pt
  18. Cashiers refer questions about medicines to the pharmacy rather than answering them Yes / No 1 pt
  19. Service counters in the store (photo, postal outlet, money transfer) are staffed or have a working call bell Yes / No 1 pt
  20. Total over or short of the front registers yesterday (dollars) Number
  21. Checkout service observed Rating
    • Short line, friendly and accurate 5 pts
    • Slow to open registers or steps missed 3 pts
    • Long line and little engagement 1 pt

3. Stockroom 17 items

  1. The last warehouse delivery was worked to the sales floor within the time set by company policy Yes / No 1 pt
  2. Unworked totes and cases in the stockroom at the time of the visit Number
  3. Overstock is shelved by department on labeled shelves Yes / No 1 pt
  4. Overstock was last worked to the floor within the past 7 days Yes / No 1 pt
  5. Stockroom aisles are clear from the sales floor door to the receiving door Yes / No 1 pt
  6. Electrical panels have 36 in (90 cm) of clear space in front Yes / No 1 pt
  7. Nothing is stored within 18 in (45 cm) of the sprinkler heads Yes / No 1 pt
  8. Damaged and outdated product is gathered in a marked area Yes / No 1 pt
  9. Damaged and outdated product was processed for credit or disposal in the last 7 days Yes / No 1 pt
  10. Direct-delivery vendors (beverages, snacks, newspapers) are checked in against the invoice by a store employee Yes / No 1 pt
  11. The receiving door is locked when no delivery is in progress Yes / No 1 pt
  12. Empty warehouse totes are nested and stacked for return Yes / No 1 pt
  13. Cardboard is baled or flattened in the recycling container, not piled on the floor Yes / No 1 pt
  14. Seasonal carry-over stock is boxed and labeled with the season and year Yes / No 1 pt
  15. High-value overstock (fragrances, razor blades, infant formula) is kept in a locked cage or cabinet Yes / No 1 pt
  16. Employee coats and bags are kept in lockers, not on stockroom shelves Yes / No 1 pt
  17. Organization of the stockroom Rating
    • Organized, labeled and worked down 5 pts
    • Organized with a backlog 3 pts
    • Congested, unlabeled or unsafe 1 pt

4. Pricing 18 items

  1. Tags for the current weekly ad were hung before the store opened on the first day of the ad Yes / No 1 pt
  2. No sale tag from an expired ad was found in the aisles walked Yes / No 1 pt
  3. Items where the register price matched the shelf tag, out of 10 scanned Number
  4. Every product in the aisles walked has a shelf tag Yes / No 1 pt
  5. Shelf tags sit straight in the tag channel and none is handwritten Yes / No 1 pt
  6. Price change batches are hung on their effective date Yes / No 1 pt
  7. The latest price change batch report is signed by the employee who hung it Yes / No 1 pt
  8. Clearance items carry a clearance sticker showing the reduced price Yes / No 1 pt
  9. Clearance items are grouped in the designated clearance location Yes / No 1 pt
  10. Shelf tags show the unit price where local regulation requires it Yes / No 1 pt
  11. Items in locked showcases have a price tag that can be read through the glass Yes / No 1 pt
  12. A multi-buy offer tested at the register rang at the advertised price Yes / No 1 pt
  13. Price errors reported by customers are recorded in a log Yes / No 1 pt
  14. The shelf tag was corrected on the same day for each error in the log Yes / No 1 pt
  15. Promotional signs on endcaps name the items actually displayed Yes / No 1 pt
  16. The customer price-check scanner on the sales floor is working Yes / No 1 pt
  17. Copies of the current flyer are available at the entrance Yes / No 1 pt
  18. Price accuracy and tag execution Rating
    • All prices match and tags are current 5 pts
    • 1 or 2 errors or old tags 3 pts
    • Several errors or missing tags 1 pt

5. Customer service 18 items

  1. Customers in the aisles are offered help within the time set by company policy Yes / No 1 pt
  2. An employee is assigned to the sales floor, apart from the cashiers, on today's schedule Yes / No 1 pt
  3. Seconds for an employee to arrive after the locked-showcase call button was pressed Number
  4. Employees walk the customer to the product instead of pointing to an aisle Yes / No 1 pt
  5. A beauty advisor is on duty at the cosmetics counter during the hours set by company policy Yes / No 1 pt
  6. Employees wear a name badge Yes / No 1 pt
  7. Employees are dressed to the company dress code Yes / No 1 pt
  8. The store phone is answered within the number of rings set by company policy Yes / No 1 pt
  9. A rain check or substitute is offered when an advertised item is out of stock Yes / No 1 pt
  10. Online orders for store pickup are picked within the promised time Yes / No 1 pt
  11. Orders for store pickup are staged at a labeled location near the front registers Yes / No 1 pt
  12. Customer complaints are recorded in the store's log or system Yes / No 1 pt
  13. Each complaint of the last 30 days shows a reply to the customer Yes / No 1 pt
  14. An employee asked could explain how to sign a customer up for the loyalty program Yes / No 1 pt
  15. Employees offer to reach items on top shelves for customers who need help Yes / No 1 pt
  16. The store's latest customer satisfaction result is posted in the staff area Yes / No 1 pt
  17. Latest customer satisfaction score (%) Number
  18. Customer service on the sales floor Rating
    • Customers approached and helped 5 pts
    • Help given only when asked 3 pts
    • Employees hard to find 1 pt

6. Cleanliness 20 items

  1. Entrance door glass is free of fingerprints and old tape Yes / No 1 pt
  2. Entrance mats lie flat, with no curled edges Yes / No 1 pt
  3. The vestibule is free of litter Yes / No 1 pt
  4. Floors in the aisles walked are swept and free of spills Yes / No 1 pt
  5. Shelves in the cosmetics and vitamin sections are free of dust under the product Yes / No 1 pt
  6. Cooler door glass is clean Yes / No 1 pt
  7. Cooler door gaskets are free of mold Yes / No 1 pt
  8. Checkout counters and belts are wiped clean Yes / No 1 pt
  9. The customer restroom has soap in the dispenser Yes / No 1 pt
  10. The customer restroom has paper towels or a working hand dryer Yes / No 1 pt
  11. The restroom cleaning log is initialed for today Yes / No 1 pt
  12. Trash cans on the sales floor are less than three-quarters full Yes / No 1 pt
  13. No ceiling tile is stained or missing Yes / No 1 pt
  14. No light is out over the sales floor Yes / No 1 pt
  15. The cuff and the seat of the blood pressure kiosk are wiped clean Yes / No 1 pt
  16. The sidewalk and the parking lot in front of the store are free of litter Yes / No 1 pt
  17. The floor scrubbing or polishing schedule is up to date Yes / No 1 pt
  18. Name of the store manager Short text
  19. Overall front store standards Rating
    • Stocked, priced, clean and staffed in every area walked 5 pts
    • One or two areas with gaps, clutter or pricing errors 3 pts
    • Gaps, clutter or dirt throughout the store 1 pt
  20. Corrective actions required Comments

About this template

This checklist is part of the Bindy template library. Yes / No checks score 1 point when met; ratings score the points shown for each option. The overall score is the percentage of points earned, with N/A answers excluded. In Bindy you can add photos, assign corrective actions, require sign-off and compare results across sites.

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