Checklist template

Front store shrink controls for drugstores

A ready-to-use checklist with 101 items in 6 sections, covering High-theft categories, Locked cases, Tagging, Camera coverage, Receiving, Audits. Use it as-is in Bindy, or adapt it to your own standards in minutes.

  • 6 Sections
  • 101 Items
  • 86 Yes / No checks
  • 6 Scored ratings
  • 116 Points

Use this template How audits work

1. High-theft categories 18 items

  1. The store has the company's current list of high-theft items Yes / No 1 pt
  2. Razor blade cartridges are stocked to the reduced shelf quantity set by company policy Yes / No 1 pt
  3. Infant formula on the shelf is limited to the facings on the planogram Yes / No 1 pt
  4. Allergy and heartburn medications in large counts are merchandised in sight of the pharmacy or a register Yes / No 1 pt
  5. Teeth whitening strips are merchandised in protective keepers or behind a counter Yes / No 1 pt
  6. Premium skin care is displayed within sight of the cosmetics counter Yes / No 1 pt
  7. Fragrances on open shelves are empty display boxes or tester units only Yes / No 1 pt
  8. Pregnancy and ovulation test kits are protected as the company program requires Yes / No 1 pt
  9. Diabetic test strips are kept behind the pharmacy counter or in a locked case Yes / No 1 pt
  10. Electric toothbrush replacement heads are on locking peg hooks Yes / No 1 pt
  11. Gift cards on display are not activated until sold Yes / No 1 pt
  12. Batteries in large multi-packs are on anti-sweep hooks or pushers Yes / No 1 pt
  13. High-theft shelves are not overstocked above the shelf capacity on the planogram Yes / No 1 pt
  14. Empty packages found on the sales floor are collected and recorded daily Yes / No 1 pt
  15. Empty packages found on the sales floor during the visit Number
  16. Shelves near the entrance hold no high-theft items Yes / No 1 pt
  17. Employees offer help to customers standing in the high-theft aisles Yes / No 1 pt
  18. Protection of high-theft categories Rating
    • Every listed category protected to standard 5 pts
    • One or two categories below standard 3 pts
    • Most categories unprotected 1 pt

2. Locked cases 15 items

  1. Every locked case on the sales floor was found locked Yes / No 1 pt
  2. Locked cases hold the items listed for them in the company program Yes / No 1 pt
  3. A call button or sign at each locked case tells the customer how to get help Yes / No 1 pt
  4. Time taken for an employee to answer a locked-case call button during the visit (seconds) Number
  5. The response time met the target set by company policy Yes / No 1 pt
  6. Keys to locked cases are carried by employees on duty, not left at a register or in a drawer Yes / No 1 pt
  7. Case keys are signed out at the start of the shift Yes / No 1 pt
  8. Case keys are signed in at the end of the shift Yes / No 1 pt
  9. No case key is missing from the key log Yes / No 1 pt
  10. Product taken from a locked case is carried to the register by the employee, or placed in a locked tote Yes / No 1 pt
  11. Glass, locks and hinges of the cases are undamaged Yes / No 1 pt
  12. Each locked case is relocked as soon as the employee has taken the product out, on the sales observed Yes / No 1 pt
  13. The showcase at the cosmetics counter is locked when the cosmetician is away Yes / No 1 pt
  14. The cigarette or nicotine cabinet behind the register is closed between sales Yes / No 1 pt
  15. Operation of locked cases Rating
    • Locked, stocked and answered promptly 5 pts
    • Locked but slow service or thin stock 3 pts
    • Found unlocked or keys unattended 1 pt

3. Tagging 16 items

  1. Items on the company's tagging list carry a security tag or label Yes / No 1 pt
  2. High-theft items sampled for a security tag Number
  3. Sampled items found without a tag Number
  4. Security labels are placed where the company guide shows, without covering the barcode or the expiry date Yes / No 1 pt
  5. Hard tags, spider wraps and keepers are applied tightly enough that they cannot be slipped off Yes / No 1 pt
  6. Source-tagged products are not double-tagged Yes / No 1 pt
  7. Each register has a working tag deactivator Yes / No 1 pt
  8. Each register has a detacher secured to the counter Yes / No 1 pt
  9. The pedestals at each customer exit sounded when tested with a live tag Yes / No 1 pt
  10. Alarm pedestals are free of displays and carts within the clearance stated by the supplier Yes / No 1 pt
  11. An employee responds to each pedestal alarm with a receipt check Yes / No 1 pt
  12. Pedestal alarms are recorded in the alarm log Yes / No 1 pt
  13. A supply of tags and labels is on hand for the coming week Yes / No 1 pt
  14. Unused tags and detachers are kept in a locked stockroom or office Yes / No 1 pt
  15. Tags removed at the register are collected for reuse rather than thrown away Yes / No 1 pt
  16. Tagging compliance on the sample Rating
    • Every sampled item tagged correctly 5 pts
    • A few items untagged 3 pts
    • Many items untagged 1 pt

4. Camera coverage 17 items

  1. A camera covers each customer entrance and exit Yes / No 1 pt
  2. A public-view monitor is working at the entrance Yes / No 1 pt
  3. A camera covers the cosmetics and fragrance department Yes / No 1 pt
  4. A camera covers the infant formula section Yes / No 1 pt
  5. A camera covers the razor and shaving section Yes / No 1 pt
  6. A camera covers each front register, showing the customer, the cashier and the cash drawer Yes / No 1 pt
  7. A camera covers the self-checkout stations Yes / No 1 pt
  8. A camera covers the photo and electronics counter Yes / No 1 pt
  9. A camera covers the aisle leading to the restrooms Yes / No 1 pt
  10. No camera on the sales floor is blocked by a hanging sign or a seasonal display Yes / No 1 pt
  11. All cameras were showing a live image on the monitor in the office Yes / No 1 pt
  12. Cameras not working at the time of the visit Number
  13. The recorder keeps video for the number of days set by company policy Yes / No 1 pt
  14. Convex mirrors cover the blind corners at the back of the store Yes / No 1 pt
  15. Signs at the entrance state that the store is under video surveillance Yes / No 1 pt
  16. Video of known theft incidents is saved and sent to loss prevention Yes / No 1 pt
  17. Camera coverage of the front store Rating
    • All high-theft areas covered and recording 5 pts
    • One area not covered 3 pts
    • Several areas not covered 1 pt

5. Receiving 16 items

  1. The receiving door is locked when no delivery is in progress Yes / No 1 pt
  2. The receiving door alarm or buzzer was working when tested Yes / No 1 pt
  3. Warehouse totes are counted against the delivery manifest before the driver leaves Yes / No 1 pt
  4. Tote seals are intact on arrival Yes / No 1 pt
  5. The seal number of high-value totes is checked against the manifest Yes / No 1 pt
  6. Totes of high-theft items are opened and checked in by a manager Yes / No 1 pt
  7. Direct-store-delivery vendors are checked in item by item by a store employee Yes / No 1 pt
  8. Vendors sign the visitor log on arrival Yes / No 1 pt
  9. Vendor credits for product taken out of the store are checked by a store employee before the vendor leaves Yes / No 1 pt
  10. High-theft back stock is kept in a locked cage or room in the stockroom Yes / No 1 pt
  11. The key to the high-theft cage is held by a manager Yes / No 1 pt
  12. Trash and flattened cardboard are taken out under a manager's watch Yes / No 1 pt
  13. Cardboard boxes are flattened before they leave through the receiving door Yes / No 1 pt
  14. Empty totes going back to the warehouse are checked for product Yes / No 1 pt
  15. Employees do not leave the store through the receiving door at the end of a shift Yes / No 1 pt
  16. Receiving and stockroom controls Rating
    • Counted, checked and secured 5 pts
    • Counted but stock left unsecured 3 pts
    • Deliveries not checked 1 pt

6. Audits 19 items

  1. Front store shrink for the last inventory period (% of sales) Number
  2. Date of the last front store physical inventory Date
  3. The store's shrink result is posted in the staff area Yes / No 1 pt
  4. The store manager could name the three departments with the highest shrink Yes / No 1 pt
  5. Cycle counts of the high-theft list are done at the frequency set by company policy Yes / No 1 pt
  6. On-hand quantities are corrected after each cycle count Yes / No 1 pt
  7. Known theft is recorded by item, with empty packages scanned Yes / No 1 pt
  8. Damaged and expired product is scanned out before it is discarded Yes / No 1 pt
  9. Refunds without a receipt are approved by a manager Yes / No 1 pt
  10. The refund report is reviewed weekly for repeat customers and repeat cashiers Yes / No 1 pt
  11. Voids and no-sale drawer openings are reviewed weekly by cashier Yes / No 1 pt
  12. Employee purchases are rung by another employee Yes / No 1 pt
  13. Employee bags are checked by a manager at the end of the shift, per company policy Yes / No 1 pt
  14. Incidents of organized retail theft in the last 90 days were reported to loss prevention with a description and video Yes / No 1 pt
  15. The store has a written shrink action plan for the current period Yes / No 1 pt
  16. Corrective actions from the previous loss prevention audit have been completed Yes / No 1 pt
  17. Name of the store manager Short text
  18. Overall control of front store shrink Rating
    • High-theft items protected, counts and reviews current 5 pts
    • Protection in place with gaps in tagging, keys or reviews 3 pts
    • High-theft items unprotected or shrink not followed up 1 pt
  19. Corrective actions required Comments

About this template

This checklist is part of the Bindy template library. Yes / No checks score 1 point when met; ratings score the points shown for each option. The overall score is the percentage of points earned, with N/A answers excluded. In Bindy you can add photos, assign corrective actions, require sign-off and compare results across sites.

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