Checklist template

Game and collectibles store operations

A ready-to-use checklist with 119 items in 6 sections, covering Trade-ins, Sealed product, Singles, Events and play space, Stock, Checkout. Use it as-is in Bindy, or adapt it to your own standards in minutes.

  • 6 Sections
  • 119 Items
  • 101 Yes / No checks
  • 6 Scored ratings
  • 131 Points

Use this template How audits work

1. Trade-ins 24 items

  1. The current buy list is available at the buy counter on a screen or in print Yes / No 1 pt
  2. The buy list was updated in the last 7 days Yes / No 1 pt
  3. Buy prices come from the company's pricing tool, not from memory Yes / No 1 pt
  4. The grading guide with photo examples of each condition is at the buy counter Yes / No 1 pt
  5. Cards offered are graded against the guide (near mint, lightly played, moderately played, damaged) Yes / No 1 pt
  6. The buy counter has a clean mat and a tray for each seller's lot so lots do not mix Yes / No 1 pt
  7. Cards stay on the counter in the seller's sight while they are graded Yes / No 1 pt
  8. The bulk buy rate for commons and uncommons is posted at the buy counter Yes / No 1 pt
  9. Bulk cards are bought by count or weight at the posted rate, not estimated by eye Yes / No 1 pt
  10. The seller is told the reason for each card the store declines (not on the buy list, overstocked, condition) Yes / No 1 pt
  11. Lots left for a later offer get a claim ticket with the seller's name and phone number Yes / No 1 pt
  12. The seller is told both the cash offer and the store credit offer before choosing Yes / No 1 pt
  13. The seller signed the buy slip Yes / No 1 pt
  14. Cash paid for a buy is recorded on a paid-out slip Yes / No 1 pt
  15. The buy list flags cards the store is overstocked on Yes / No 1 pt
  16. The store credit bonus rate is posted at the buy counter Yes / No 1 pt
  17. Store credit from a buy is loaded on the customer's account, not written on paper Yes / No 1 pt
  18. Cards bought are kept in a dated box until they are entered in inventory Yes / No 1 pt
  19. Each dated buy box carries the number of the buy slip for the cards inside Yes / No 1 pt
  20. Used board games are checked against their contents list before they are bought Yes / No 1 pt
  21. The buy counter hours are posted in the store and on the store's web page Yes / No 1 pt
  22. Buys recorded in the last 7 days Number
  23. Age of the oldest unprocessed buy (days) Number
  24. Handling of trade-ins observed or reviewed Rating
    • Graded, priced and recorded to standard 5 pts
    • Records incomplete 3 pts
    • Bought without grading or records 1 pt

2. Sealed product 17 items

  1. Sealed product is grouped by game, then by set in release order Yes / No 1 pt
  2. The newest set of each game is displayed at the front of its sealed section Yes / No 1 pt
  3. Starter decks and beginner boxes for each supported game are stocked near the play space Yes / No 1 pt
  4. The factory shrink-wrap is intact on the booster boxes sampled Yes / No 1 pt
  5. Sealed product in a language other than English is labeled with its language Yes / No 1 pt
  6. Collector and gift boxes are displayed with the contents panel facing the customer Yes / No 1 pt
  7. Sets that have left the standard tournament format are moved to the older-sets section Yes / No 1 pt
  8. Out-of-print sealed product is shelved apart from current sets and marked as out of print Yes / No 1 pt
  9. Boxes opened to stock singles are recorded as transfers to the singles inventory Yes / No 1 pt
  10. Display boxes of loose packs are refilled from stock of the same set and language Yes / No 1 pt
  11. Each sealed product has a price label or a shelf label Yes / No 1 pt
  12. Prices of out-of-print sealed product were reviewed against the market in the last 30 days Yes / No 1 pt
  13. Sealed product is displayed out of direct sunlight Yes / No 1 pt
  14. Product with crushed corners or torn wrap is discounted or returned, not sold as new Yes / No 1 pt
  15. Product opened for drafts or prize support is recorded as store use Yes / No 1 pt
  16. Count difference found on 3 sealed products counted against inventory (units) Number
  17. Presentation of sealed product Rating
    • Grouped by game and set, priced and undamaged 5 pts
    • Some sets mixed or unpriced 3 pts
    • Disorganized or damaged product on sale 1 pt

3. Singles 21 items

  1. Showcase cards are arranged by game and by set Yes / No 1 pt
  2. Showcase cards are in a sleeve and a rigid holder Yes / No 1 pt
  3. The price sticker is on the holder, never on the card Yes / No 1 pt
  4. The condition is marked on each showcase card Yes / No 1 pt
  5. Graded cards are displayed apart from raw singles in the showcase Yes / No 1 pt
  6. The showcase lights are on and every price can be read through the glass Yes / No 1 pt
  7. Customer want lists are recorded with the card, the condition wanted and a phone number or email Yes / No 1 pt
  8. Customers are contacted when a card on their want list comes in Yes / No 1 pt
  9. Bulk singles are sold from a marked box at a posted price per card Yes / No 1 pt
  10. Out of 10 showcase cards checked, number priced outside the tolerance of the pricing tool Number
  11. Prices of singles are refreshed on the schedule set by the company Yes / No 1 pt
  12. Bulk singles boxes are sorted by game and by set Yes / No 1 pt
  13. Binder pages hold one card per pocket Yes / No 1 pt
  14. Cards pulled for a customer and not bought are refiled the same day Yes / No 1 pt
  15. The price label on each graded card states the grading company and the grade Yes / No 1 pt
  16. Online orders are pulled and checked against the condition listed before packing Yes / No 1 pt
  17. Online singles are shipped in a sleeve and a rigid holder Yes / No 1 pt
  18. Online orders above the value set by company policy are shipped with tracking Yes / No 1 pt
  19. Online orders not yet shipped past the promised shipping time Number
  20. The online quantity of 10 singles sampled matched the cards in the store Yes / No 1 pt
  21. Organization of the singles inventory Rating
    • Sorted, priced and easy to pull 5 pts
    • Sorted but with pricing or filing backlog 3 pts
    • Unsorted or unpriced 1 pt

4. Events and play space 22 items

  1. The event calendar posted in the store matches the one published online Yes / No 1 pt
  2. Sanctioned events are registered in the publisher's organized play system Yes / No 1 pt
  3. Results of the last sanctioned event were reported within the publisher's deadline Yes / No 1 pt
  4. Entry fees are rung at the register before the player is seated Yes / No 1 pt
  5. The prize structure is announced or posted before the event starts Yes / No 1 pt
  6. Prizes paid at the last event match the posted structure Yes / No 1 pt
  7. Prize store credit is loaded on the player's account Yes / No 1 pt
  8. Prize support for each event is set aside before the event starts Yes / No 1 pt
  9. Pairings and standings are posted or shown on a screen during the event Yes / No 1 pt
  10. A trained judge or event organizer stays for the whole event Yes / No 1 pt
  11. The last event started within 10 minutes of the advertised time Yes / No 1 pt
  12. Date of the last event Date
  13. Players at the last weekly event Number
  14. Seats available in the play space Number
  15. The posted capacity of the play space is respected, as required by local regulation Yes / No 1 pt
  16. The code of conduct is posted in the play space Yes / No 1 pt
  17. The rule on buying and selling between customers inside the store is posted Yes / No 1 pt
  18. No table in the play space wobbles Yes / No 1 pt
  19. Aisles between the tables are clear to the exit Yes / No 1 pt
  20. Store copies in the demo game library are labeled as store copies Yes / No 1 pt
  21. A parent's phone number is on file for minors at events ending after the hour set by company policy Yes / No 1 pt
  22. Running of the last event observed or reviewed Rating
    • On time, judged and prizes as posted 5 pts
    • Late start or minor disputes 3 pts
    • Disorganized or prizes not as posted 1 pt

5. Stock 18 items

  1. The core accessories list (sleeves, deck boxes, binders, dice, playmats) is posted in the back room Yes / No 1 pt
  2. Core accessories out of stock today Number
  3. Card sleeves are displayed by size (standard and small) Yes / No 1 pt
  4. Every slot of the miniature paint rack is filled Yes / No 1 pt
  5. Aerosol primers are displayed and stored away from heat sources Yes / No 1 pt
  6. The core rulebook is in stock for each role-playing system the store supports Yes / No 1 pt
  7. Staff pick cards on the board game shelves are signed by a current employee Yes / No 1 pt
  8. Distributor orders are placed on the set day each week Yes / No 1 pt
  9. Allocation and preorder deadlines for upcoming sets were met, per the release calendar Yes / No 1 pt
  10. Deliveries are counted by unit against the invoice Yes / No 1 pt
  11. Case seals are checked on arrival Yes / No 1 pt
  12. Deliveries are opened in the back room, not in the play space Yes / No 1 pt
  13. Back stock of sealed product is shelved by game and set with the oldest stock in front Yes / No 1 pt
  14. Sealed product is cycle counted every week Yes / No 1 pt
  15. Snacks and drinks for sale are within their best-before date Yes / No 1 pt
  16. Items unsold after the period set by company policy are reviewed monthly for markdown Yes / No 1 pt
  17. Date of the last full inventory count Date
  18. Availability of core product Rating
    • All in stock 5 pts
    • A few gaps 3 pts
    • Many gaps 1 pt

6. Checkout 17 items

  1. The customer's account is looked up and the name confirmed before store credit is used Yes / No 1 pt
  2. Store credit is not paid out in cash Yes / No 1 pt
  3. A sign at the register states that singles sales are final Yes / No 1 pt
  4. The policy on returning opened sealed product is posted at the register Yes / No 1 pt
  5. Returned sealed product is inspected for resealing before a refund Yes / No 1 pt
  6. Sleeves or a deck box are suggested with the sale of a deck or a starter product Yes / No 1 pt
  7. The buyer inspects a high-value single at the counter before paying Yes / No 1 pt
  8. Singles are rung by card name and set, not under a miscellaneous key Yes / No 1 pt
  9. The remaining store credit balance is shown to the customer after each use Yes / No 1 pt
  10. Singles sold are put in a sleeve and a rigid holder or a team bag before they are handed over Yes / No 1 pt
  11. Paid-outs for buys are reconciled every day against the buy slips Yes / No 1 pt
  12. In-store pickups of online singles orders are checked against the order before they are handed over Yes / No 1 pt
  13. Players paying an event entry are asked for their organized play ID Yes / No 1 pt
  14. The cash drawer is closed whenever the cashier steps away Yes / No 1 pt
  15. Name of the store manager Short text
  16. Overall operation of the store Rating
    • Excellent 5 pts
    • Good 4 pts
    • Uneven 3 pts
    • Poor 1 pt
  17. Comments and corrective actions required Comments

About this template

This checklist is part of the Bindy template library. Yes / No checks score 1 point when met; ratings score the points shown for each option. The overall score is the percentage of points earned, with N/A answers excluded. In Bindy you can add photos, assign corrective actions, require sign-off and compare results across sites.

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