Checklist template

Homewares Retailer

A ready-to-use checklist with 77 items in 6 sections, covering Storefront and Entrance, Kitchen and Dining Merchandising, Living and Decor Standards, Customer Service and Engagement, Operations and Inventory, Safety and Compliance. Use it as-is in Bindy, or adapt it to your own standards in minutes.

  • 6 Sections
  • 77 Items
  • 71 Yes / No checks
  • 5 Scored ratings
  • 990 Points

Use this template How audits work

1. Storefront and Entrance 12 items

  1. Is the main signage clean, polished, and fully illuminated? Yes / No 10 pts
  2. Are entrance doors and glass free of smudges and streaks? Yes / No 5 pts
  3. Is the sidewalk and entry area free of trash and debris? Yes / No 10 pts
  4. Are window displays featuring current seasonal home trends? Yes / No 20 pts
  5. Is the entrance clear of any obstacles or trip hazards? Yes / No 15 pts
  6. Are store hours and contact info clearly visible? Yes / No 5 pts
  7. Are security cameras at the entrance unobstructed? Yes / No 15 pts
  8. Is the anti-theft system (EAS) powered and functional? Yes / No 20 pts
  9. Is the exterior lighting functional for evening safety? Yes / No 10 pts
  10. Is the entry mat clean and positioned correctly? Yes / No 5 pts
  11. Are promotional banners straight and wrinkle-free? Yes / No 10 pts
  12. Initial storefront impression: Rating
    • Inspiring/Clean 10 pts
    • Acceptable 5 pts
    • Unkempt 0 pts

2. Kitchen and Dining Merchandising 13 items

  1. Are dinnerware sets clean and free of chips or dust? Yes / No 15 pts
  2. Are glassware items polished and free of water spots? Yes / No 10 pts
  3. Are linens (tablecloths, napkins) neatly folded or pressed? Yes / No 10 pts
  4. Is the cutlery section organized by pattern and finish? Yes / No 10 pts
  5. Are all items correctly priced with visible shelf tags? Yes / No 15 pts
  6. Are lifestyle vignettes (set tables) inspiring and dust-free? Yes / No 15 pts
  7. Are small appliances clean and display models functional? Yes / No 10 pts
  8. Are shelves and display bins free of spills or debris? Yes / No 10 pts
  9. Are cookware items (pots/pans) stacked safely and neatly? Yes / No 15 pts
  10. Are kitchen gadgets/utensils front-faced on pegs? Yes / No 10 pts
  11. Is the lighting bright and highlighting the product textures? Yes / No 5 pts
  12. Are there any empty spots on the floor (missing models)? Yes / No 15 pts
  13. Kitchen section status: Rating
    • Boutique Quality 15 pts
    • Functional 7 pts
    • Disorganized 0 pts

3. Living and Decor Standards 13 items

  1. Are the floors swept, mopped, and free of dust? Yes / No 10 pts
  2. Are decorative pillows fluffed and arranged neatly? Yes / No 10 pts
  3. Are rugs and carpets vacuumed and lying flat? Yes / No 15 pts
  4. Are candles, vases, and frames dust-free and clean? Yes / No 10 pts
  5. Are curtains or window treatments displayed at full length? Yes / No 10 pts
  6. Are wall art and mirrors securely hung and level? Yes / No 15 pts
  7. Are lamps functional and shades free of dents/dust? Yes / No 10 pts
  8. Are "New Arrival" or "Trend" sections clearly highlighted? Yes / No 5 pts
  9. Are throw blankets draped or folded as per brand standards? Yes / No 10 pts
  10. Are furniture pieces free of scratches, dents, or stains? Yes / No 20 pts
  11. Is the store scent and music volume appropriate? Yes / No 5 pts
  12. Are aisles wide enough for carts/strollers to pass? Yes / No 10 pts
  13. Decor presentation: Rating
    • High Standard 15 pts
    • Needs Recovery 7 pts
    • Poor 0 pts

4. Customer Service and Engagement 13 items

  1. Was the customer greeted within 15 seconds of entry? Yes / No 15 pts
  2. Are staff wearing clean, professional attire/name tags? Yes / No 10 pts
  3. Did staff offer assistance with heavy or fragile items? Yes / No 20 pts
  4. Did staff offer to check stock for a different color/size? Yes / No 15 pts
  5. Are staff actively cross-selling (matching decor to furniture)? Yes / No 15 pts
  6. Was the customer informed about the return/breakage policy? Yes / No 5 pts
  7. Did staff mention the loyalty program or registry service? Yes / No 10 pts
  8. Are staff maintaining a professional and helpful demeanor? Yes / No 15 pts
  9. Did staff thank the customer and provide a receipt? Yes / No 5 pts
  10. Is staff coverage adequate for current traffic? Yes / No 10 pts
  11. Was fragile item wrapping (bubble wrap/paper) offered? Yes / No 15 pts
  12. Did staff help the customer locate specific aisle numbers? Yes / No 10 pts
  13. Overall service quality: Rating
    • Exceptional 25 pts
    • Satisfactory 12 pts
    • Poor 0 pts

5. Operations and Inventory 12 items

  1. Is the stockroom organized with clear, safe walkways? Yes / No 15 pts
  2. Is new freight processed and floor-ready promptly? Yes / No 10 pts
  3. Are high-value electronics or small appliances secured? Yes / No 25 pts
  4. Is the POS area clean and free of personal items? Yes / No 5 pts
  5. Are shopping bags and gift boxes fully stocked? Yes / No 5 pts
  6. Are online order pickups (BOPIS) organized and ready? Yes / No 15 pts
  7. Are damaged or defective items tagged and separated? Yes / No 10 pts
  8. Are staff break areas and restrooms clean and stocked? Yes / No 15 pts
  9. Are inventory sensors/scanners fully charged? Yes / No 10 pts
  10. Is out-of-stock (OOS) signage used correctly? Yes / No 5 pts
  11. Are bubble wrap/packing stations organized and safe? Yes / No 10 pts
  12. Is the backroom free of loose trash or cardboard? Yes / No 10 pts

6. Safety and Compliance 14 items

  1. Are all emergency exits completely unobstructed? Yes / No 50 pts
  2. Are fire extinguishers charged and tagged? Yes / No 20 pts
  3. Are electrical panels clear (3ft clearance)? Yes / No 25 pts
  4. Is the first aid kit accessible and stocked? Yes / No 15 pts
  5. Are hazardous cleaning chemicals stored safely? Yes / No 15 pts
  6. Are wet floor signs available for immediate use? Yes / No 10 pts
  7. Is the store temperature comfortable for shoppers? Yes / No 10 pts
  8. Are employee rights posters clearly displayed? Yes / No 5 pts
  9. Are step stools/ladders stored correctly? Yes / No 10 pts
  10. Is the flooring free of cracks, snags, or trip hazards? Yes / No 10 pts
  11. Is the alarm system functional and tested? Yes / No 20 pts
  12. Are heavy/top-heavy displays anchored to the wall? Yes / No 30 pts
  13. Safety compliance level: Rating
    • Fully Compliant 30 pts
    • Minor Deficiencies 10 pts
    • High Risk 0 pts
  14. Final audit summary: Comments

About this template

This checklist is part of the Bindy template library. Yes / No checks score 1 point when met; ratings score the points shown for each option. The overall score is the percentage of points earned, with N/A answers excluded. In Bindy you can add photos, assign corrective actions, require sign-off and compare results across sites.

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