Checklist template

Mattress Retailer

A ready-to-use checklist with 76 items in 6 sections, covering Storefront and Lobby, Mattress Gallery and Presentation, Bedding and Accessories, Customer Service and Consultation, Backroom and Inventory, Safety and Compliance. Use it as-is in Bindy, or adapt it to your own standards in minutes.

  • 6 Sections
  • 76 Items
  • 70 Yes / No checks
  • 5 Scored ratings
  • 965 Points

Use this template How audits work

1. Storefront and Lobby 12 items

  1. Is the main signage clean, polished, and fully illuminated? Yes / No 10 pts
  2. Are entrance doors and glass free of smudges and streaks? Yes / No 5 pts
  3. Is the sidewalk and entry area free of trash and debris? Yes / No 10 pts
  4. Are window displays current and featuring top-selling mattress models? Yes / No 15 pts
  5. Is the entrance clear of any obstacles or trip hazards? Yes / No 15 pts
  6. Are store hours and contact info clearly visible? Yes / No 5 pts
  7. Are security cameras at the entrance unobstructed? Yes / No 15 pts
  8. Is the lobby music at a professional and calming volume? Yes / No 5 pts
  9. Is the entry mat clean and positioned correctly? Yes / No 5 pts
  10. Are promotional banners straight and wrinkle-free? Yes / No 10 pts
  11. Is the store exterior lighting fully functional? Yes / No 10 pts
  12. Initial lobby impression: Rating
    • Inviting/Comfortable 10 pts
    • Acceptable 5 pts
    • Unorganized 0 pts

2. Mattress Gallery and Presentation 13 items

  1. Are all mattresses aligned perfectly on their bases? Yes / No 15 pts
  2. Are foot runners/protectors clean and positioned correctly? Yes / No 10 pts
  3. Are pillows on display beds fluffed and placed neatly? Yes / No 10 pts
  4. Is the showroom lighting adjusted to create a cozy atmosphere? Yes / No 10 pts
  5. Are all price tags and spec cards visible and accurate? Yes / No 15 pts
  6. Are floor models free of dust, hair, or visible stains? Yes / No 25 pts
  7. Are adjustable bases functional and remote batteries charged? Yes / No 15 pts
  8. Are "Brand" or "Technology" signs professional and clean? Yes / No 5 pts
  9. Are there any empty spots on the floor (missing models)? Yes / No 15 pts
  10. Are mirrors in the gallery clean and streak-free? Yes / No 5 pts
  11. Are bed frames and headboards free of scratches or damage? Yes / No 10 pts
  12. Is the flooring under and around beds vacuumed/mopped? Yes / No 10 pts
  13. Gallery presentation: Rating
    • High Standard 20 pts
    • Average 10 pts
    • Disorganized 0 pts

3. Bedding and Accessories 13 items

  1. Are sheet sets and duvet covers neatly folded or displayed? Yes / No 10 pts
  2. Is the pillow wall/display organized by loft or material? Yes / No 15 pts
  3. Are all accessory items (protectors, toppers) correctly priced? Yes / No 10 pts
  4. Are shelves and display bins free of dust? Yes / No 10 pts
  5. Are sample swatches (fabric/foam) available and clean? Yes / No 10 pts
  6. Are decorative cushions and throws arranged neatly? Yes / No 5 pts
  7. Are protective covers/packaging on retail stock undamaged? Yes / No 10 pts
  8. Are weighted blankets or specialty items displayed correctly? Yes / No 5 pts
  9. Is there a dedicated area for "Trial" pillows with sanitization? Yes / No 15 pts
  10. Are gift boxes/bags for bedding stocked and tidy? Yes / No 5 pts
  11. Are end-caps featuring seasonal bedding full and organized? Yes / No 10 pts
  12. Is the lighting in the accessory section bright and clear? Yes / No 5 pts
  13. Bedding section organization: Rating
    • Immaculate 15 pts
    • Acceptable 7 pts
    • Cluttered 0 pts

4. Customer Service and Consultation 13 items

  1. Was the customer greeted within 15 seconds of entry? Yes / No 15 pts
  2. Are staff wearing clean, professional attire/name tags? Yes / No 10 pts
  3. Did staff ask about the customer's sleep position/pain points? Yes / No 20 pts
  4. Are disposable nap napkins/headrest covers used for trials? Yes / No 25 pts
  5. Did staff explain the differences in mattress tech (Innerspring/Memory Foam)? Yes / No 20 pts
  6. Was the customer informed about the sleep trial/comfort guarantee? Yes / No 15 pts
  7. Did staff suggest a protector or pillow to complete the sale? Yes / No 15 pts
  8. Are staff maintaining a professional and consultative tone? Yes / No 15 pts
  9. Did staff offer a beverage or place to sit for the consultation? Yes / No 10 pts
  10. Was the delivery and removal process clearly explained? Yes / No 10 pts
  11. Did staff thank the customer and provide a quote/card? Yes / No 5 pts
  12. Is staff coverage adequate for the current traffic? Yes / No 10 pts
  13. Overall service quality: Rating
    • Exceptional 25 pts
    • Satisfactory 12 pts
    • Poor 0 pts

5. Backroom and Inventory 12 items

  1. Is the stockroom organized with clear, safe walkways? Yes / No 15 pts
  2. Are mattresses stored upright or flat as per manufacturer rules? Yes / No 20 pts
  3. Is new inventory processed and tagged promptly? Yes / No 10 pts
  4. Is the POS area clean and free of personal items? Yes / No 5 pts
  5. Are delivery schedules and paperwork organized? Yes / No 15 pts
  6. Are damaged or defective items tagged and separated? Yes / No 10 pts
  7. Are staff break areas and restrooms clean and stocked? Yes / No 15 pts
  8. Are inventory sensors/scanners fully charged? Yes / No 10 pts
  9. Are cleaning supplies stored away from fabric stock? Yes / No 20 pts
  10. Is the backroom free of loose trash or cardboard? Yes / No 10 pts
  11. Are customer pickups/special orders clearly labeled? Yes / No 15 pts
  12. Is out-of-stock (OOS) signage used correctly on the floor? Yes / No 5 pts

6. Safety and Compliance 13 items

  1. Are all emergency exits completely unobstructed? Yes / No 50 pts
  2. Are fire extinguishers charged and tagged? Yes / No 20 pts
  3. Are electrical panels clear (3ft clearance)? Yes / No 25 pts
  4. Is the first aid kit accessible and stocked? Yes / No 15 pts
  5. Are wet floor signs available for immediate use? Yes / No 10 pts
  6. Is the store temperature comfortable for shoppers? Yes / No 10 pts
  7. Are employee rights posters clearly displayed? Yes / No 5 pts
  8. Are step stools/ladders stored correctly? Yes / No 10 pts
  9. Is the flooring free of cracks, snags, or trip hazards? Yes / No 10 pts
  10. Is the alarm system functional and tested? Yes / No 20 pts
  11. Is the trash dumpster area secure and tidy? Yes / No 10 pts
  12. Safety compliance level: Rating
    • Fully Compliant 30 pts
    • Minor Deficiencies 10 pts
    • High Risk 0 pts
  13. Final audit summary: Comments

About this template

This checklist is part of the Bindy template library. Yes / No checks score 1 point when met; ratings score the points shown for each option. The overall score is the percentage of points earned, with N/A answers excluded. In Bindy you can add photos, assign corrective actions, require sign-off and compare results across sites.

Categories

Related templates

← All templates

Brand standards

At every site, every time

Start Free Contact us