Checklist template

Retail Home & Decor Operations

A ready-to-use checklist with 31 items in 5 sections, covering Inspirational Lifestyle Vignettes, Wall Decor, Mirrors & Fragile Merchandising, Heavy Furniture Safety & Display, Consultative Customer Service, Backroom, Curbside Pickup & Cash Wrap. Use it as-is in Bindy, or adapt it to your own standards in minutes.

  • 5 Sections
  • 31 Items
  • 25 Yes / No checks
  • 5 Scored ratings
  • 270 Points

Use this template How audits work

1. Inspirational Lifestyle Vignettes 6 items

  1. Are all furniture vignettes (living room, bedroom, dining) styled strictly according to the seasonal corporate lookbook? Yes / No 10 pts
  2. Are all bedding, throw pillows, and rugs completely free of visible wrinkles, lint, or stains? Yes / No 9 pts
  3. Is coordinate lighting (table lamps, floor lamps, chandeliers) fully functional with zero burned-out bulbs? Yes / No 9 pts
  4. Are price tags and barcode labels neatly tucked or hidden out of direct customer sight line? Yes / No 7 pts
  5. Is the ambient store environment (approved playlist volume, cleanliness, specific brand scent) consistent? Yes / No 8 pts
  6. Showroom Presentation: Rating
    • Editorial/Flawless 10 pts
    • Minor Aesthetic Clutter 5 pts
    • Below Brand Standard 0 pts

2. Wall Decor, Mirrors & Fragile Merchandising 6 items

  1. Are heavy wall mirrors, large artwork, and shelving displays securely anchored to wall studs? Yes / No 10 pts
  2. Is fragile glassware, ceramics, and dinnerware organized symmetrically on clean, dust-free shelves? Yes / No 9 pts
  3. Are all glass surfaces, display tabletops, and mirrors completely clear of customer fingerprints? Yes / No 8 pts
  4. Are small accent items and decorative objects front-faced and grouped by color story or collection? Yes / No 8 pts
  5. Is color-blocked textile inventory (curtains, throws, towels) sorted neatly by shade and size? Yes / No 8 pts
  6. Hardlines & Accents Execution: Rating
    • Pristine Condition 10 pts
    • Minor Dust/Sorting Needed 5 pts
    • Disorganized/Hazardous 0 pts

3. Heavy Furniture Safety & Display 6 items

  1. Are floor-model dressers, cabinets, and bookshelves equipped with anti-tip hardware or weights? Yes / No 10 pts
  2. Are large dining tables, sofas, and beds positioned to maintain wide, ADA-compliant customer walkways? Yes / No 10 pts
  3. Are "Do Not Climb" or weight-limit warning signs visible on bunk beds and heavy stacked displays? Yes / No 9 pts
  4. Are drawer pulls, hardware knobs, and glass cabinet doors secure and operating smoothly? Yes / No 8 pts
  5. Have high-end or custom fabric options (upholstery swatches) been neatly arranged and cleaned? Yes / No 8 pts
  6. Furniture Floor Security: Rating
    • Engineered & Safe 10 pts
    • Minor Hardware Slack 5 pts
    • Immediate Stability Hazard 0 pts

4. Consultative Customer Service 6 items

  1. Did the design associate greet the customer warmly within 10 seconds of entering a vignette area? Yes / No 9 pts
  2. Are floor staff actively utilizing the design tablet or catalog to showcase out-of-stock color options? Yes / No 8 pts
  3. Did the associate ask open-ended questions regarding the customer's room dimensions or current home style? Yes / No 10 pts
  4. Are staff members cross-selling matching protectant plans or cleaning kits on furniture inquiries? Yes / No 9 pts
  5. Is the custom or special-order furniture log accurate and reviewed daily for customer delivery deadlines? Yes / No 9 pts
  6. Consultative Performance: Rating
    • Elite Design Culture 10 pts
    • Transactional Only 5 pts
    • Disengaged/Uninformed 0 pts

5. Backroom, Curbside Pickup & Cash Wrap 7 items

  1. Is the cash wrap surface clean, minimalist, and entirely free of clutter or personal items? Yes / No 7 pts
  2. Are high-value area rugs, premium art pieces, or delicate decor stock locked in security cages? Yes / No 10 pts
  3. Is the online order fulfillment/curbside pickup zone organized by order number or customer last name? Yes / No 9 pts
  4. Are premium gift boxes, tissue paper, bubble wrap, and branded shopping bags fully stocked? Yes / No 8 pts
  5. Is the backroom stock area clear of unworked pallets, with heavy furniture stacked safely on low tiers? Yes / No 10 pts
  6. Logistics & Admin Rigor: Rating
    • Seamless Operation 10 pts
    • Administrative Lags 5 pts
    • Disorganized Stockroom 0 pts
  7. Final summary Comments

About this template

This checklist is part of the Bindy template library. Yes / No checks score 1 point when met; ratings score the points shown for each option. The overall score is the percentage of points earned, with N/A answers excluded. In Bindy you can add photos, assign corrective actions, require sign-off and compare results across sites.

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