Checklist template

Self-checkout loss prevention for retailers

A ready-to-use checklist with 105 items in 6 sections, covering Attendant positioning, Alerts and interventions, Camera coverage, High-risk items, Receipt checks, Reporting. Use it as-is in Bindy, or adapt it to your own standards in minutes.

  • 6 Sections
  • 105 Items
  • 86 Yes / No checks
  • 6 Scored ratings
  • 116 Points

Use this template How audits work

1. Attendant positioning 19 items

  1. An attendant is assigned to the self-checkout area for every hour the lanes are open Yes / No 1 pt
  2. Self-checkout lanes open at the time of the visit Number
  3. Attendants assigned to the self-checkout area at the time of the visit Number
  4. The number of open lanes per attendant is within the ratio set by company policy Yes / No 1 pt
  5. The attendant stands where the scanner of every open lane is in view Yes / No 1 pt
  6. The attendant faces the lanes rather than the main aisle or the service desk Yes / No 1 pt
  7. The attendant was not seen bagging, stocking or running a staffed register while assigned to self-checkout Yes / No 1 pt
  8. A named relief covers the area during the attendant's breaks Yes / No 1 pt
  9. Lanes that the attendant cannot see from the pod are closed when only one attendant is on duty Yes / No 1 pt
  10. Closed lanes have their screen locked Yes / No 1 pt
  11. Closed lanes show a closed light or sign Yes / No 1 pt
  12. The attendant carries the handheld that shows lane alerts, where the system provides one Yes / No 1 pt
  13. The attendant greets customers as they enter the self-checkout area Yes / No 1 pt
  14. The attendant walks the lanes between interventions instead of staying behind the host station Yes / No 1 pt
  15. The area is laid out so that customers leave past the attendant Yes / No 1 pt
  16. No cart, basket stack or display blocks the attendant's view of a bagging area Yes / No 1 pt
  17. Customers with more items than the limit set by company policy are directed to a staffed lane Yes / No 1 pt
  18. The attendant's personal phone is out of sight while on the lanes Yes / No 1 pt
  19. Attendant's attention to the lanes during 10 minutes of observation Rating
    • Watching the lanes throughout 5 pts
    • Distracted at times 3 pts
    • Away from the area or not watching 1 pt

2. Alerts and interventions 19 items

  1. Each lane alert seen during the visit was answered within the time set by company policy Yes / No 1 pt
  2. Seconds taken to answer the slowest alert observed Number
  3. The attendant looks at the bagging area before clearing a weight mismatch alert Yes / No 1 pt
  4. Alerts are not cleared remotely from the host station without a look at the lane Yes / No 1 pt
  5. A "skip bagging" request is approved only after the attendant sees the item Yes / No 1 pt
  6. The attendant removes a voided item from the bagging area Yes / No 1 pt
  7. A void above the value set by company policy requires the attendant's own code Yes / No 1 pt
  8. Each attendant signs in to the override function with a personal code Yes / No 1 pt
  9. No override code or override barcode is written down or taped at the host station Yes / No 1 pt
  10. The bagging scale weight check is switched on at every open lane Yes / No 1 pt
  11. The sensitivity setting of the bagging scales matches the company standard Yes / No 1 pt
  12. Missed-scan video detection is active on every lane fitted with it Yes / No 1 pt
  13. On a missed-scan alert, the attendant offers to help rescan the item without accusing the customer Yes / No 1 pt
  14. Coupons above the value set by company policy are approved by the attendant at the lane, with the coupon in hand Yes / No 1 pt
  15. The attendant looks at the bottom rack of the cart when helping at a lane Yes / No 1 pt
  16. A customer who leaves an unpaid transaction is reported to the front-end supervisor at once Yes / No 1 pt
  17. An abandoned transaction is canceled by the attendant before the next customer uses the lane Yes / No 1 pt
  18. Items left behind at a lane are collected before the next customer can bag them Yes / No 1 pt
  19. Quality of the interventions observed Rating
    • Items checked at every intervention 5 pts
    • Items checked at some interventions 3 pts
    • Alerts cleared without looking 1 pt

3. Camera coverage 16 items

  1. Each self-checkout lane has an overhead camera showing its scanner Yes / No 1 pt
  2. The bagging area of each lane is in a camera view Yes / No 1 pt
  3. Each lane has a screen or public view monitor showing the shopper's own image Yes / No 1 pt
  4. The public view monitors were switched on at every open lane Yes / No 1 pt
  5. A camera covers the exit of the self-checkout area Yes / No 1 pt
  6. A camera covers the host station Yes / No 1 pt
  7. No sign, balloon or seasonal display blocks a camera view of the lanes Yes / No 1 pt
  8. Recorded video of each lane can be searched by transaction number or shows the scanned items as text Yes / No 1 pt
  9. A recording from yesterday was retrieved by lane and time during the visit Yes / No 1 pt
  10. The item in the customer's hand at the scanner can be recognized on the recorded image Yes / No 1 pt
  11. The time shown on the video matches the time printed on a self-checkout receipt within one minute Yes / No 1 pt
  12. Days of recorded video available for the self-checkout cameras Number
  13. Customers are told by a sign that the area is recorded, where local regulation requires it Yes / No 1 pt
  14. Self-checkout cameras not working at the time of the visit Number
  15. Each camera that is not working has an open service request Yes / No 1 pt
  16. Camera coverage of the self-checkout area Rating
    • Every lane, the exit and the host station covered 5 pts
    • One gap in coverage 3 pts
    • Several lanes or the exit not covered 1 pt

4. High-risk items 18 items

  1. Items on the company's high-theft list are blocked at self-checkout or require the attendant's approval Yes / No 1 pt
  2. The produce lookup screen shows pictures of the items Yes / No 1 pt
  3. The attendant's monitor shows the item keyed for each produce or bulk lookup, so a premium item (organic produce, bulk nuts, bakery singles) keyed as a cheaper one can be seen Yes / No 1 pt
  4. Security tags are removed by the attendant only after the item appears on the lane's screen Yes / No 1 pt
  5. The hard-tag detacher at the host station is out of customers' reach Yes / No 1 pt
  6. Keeper boxes are opened by the attendant after payment, not before Yes / No 1 pt
  7. Heavy items left in the cart (cases of water, pet food, bulk packs) are scanned with the lane's hand scanner Yes / No 1 pt
  8. The hand scanner of every open lane was working Yes / No 1 pt
  9. Store-applied clearance labels are tamper-evident and tear when peeled Yes / No 1 pt
  10. A clearance label covers the original barcode of the item Yes / No 1 pt
  11. The system prompts the attendant when the quantity key is used above the limit set by company policy Yes / No 1 pt
  12. Gift card activation at self-checkout is limited as set by company policy Yes / No 1 pt
  13. An attendant asked could show how to spot a scale label moved from a cheaper cut onto a meat or seafood package Yes / No 1 pt
  14. A high-value product ringing at a low price on the attendant's monitor is checked at the lane Yes / No 1 pt
  15. Items sold in locked cases are paid for at a staffed register or handed over at self-checkout only by an employee Yes / No 1 pt
  16. The attendant could name five items most often switched or skipped at this store Yes / No 1 pt
  17. Ticket-switching incidents detected at self-checkout in the last 4 weeks Number
  18. Control of high-risk items at self-checkout Rating
    • Blocked or approved every time 5 pts
    • Controlled for some items only 3 pts
    • No specific control 1 pt

5. Receipt checks 15 items

  1. The receipt printer of every open lane has paper Yes / No 1 pt
  2. A receipt is printed or offered for every transaction Yes / No 1 pt
  3. The receipt check at the exit follows the written company procedure Yes / No 1 pt
  4. The receipt check is applied to every customer in the same way, without selecting by appearance Yes / No 1 pt
  5. The employee checking receipts stands between the self-checkout exit and the store doors Yes / No 1 pt
  6. Large unbagged items leaving the self-checkout area are compared with the receipt Yes / No 1 pt
  7. The random basket audit prompted by the system is carried out each time it is prompted Yes / No 1 pt
  8. The attendant rescans the number of items required by the audit prompt, chosen by the attendant and not by the customer Yes / No 1 pt
  9. Random basket audits completed last week Number
  10. Random basket audits last week that found unscanned items Number
  11. The exit gate that opens with the receipt barcode was working, where fitted Yes / No 1 pt
  12. A customer who declines a receipt check is allowed to leave, with no physical contact Yes / No 1 pt
  13. Receipts left at the lanes are collected through the shift so they cannot be reused Yes / No 1 pt
  14. Large items paid for are marked with a paid sticker where company policy requires it Yes / No 1 pt
  15. Receipt checks observed at the exit Rating
    • Done as the procedure states 5 pts
    • Done for some customers 3 pts
    • Not done 1 pt

6. Reporting 18 items

  1. Last week's self-checkout exception report (voids, overrides, canceled transactions) carries the front-end manager's initials or review notes Yes / No 1 pt
  2. The exception report shows overrides by attendant Yes / No 1 pt
  3. Each attendant whose override rate is above the threshold set by company policy has a documented observation on the lanes by a manager Yes / No 1 pt
  4. The exception report shows weight-check bypass counts by lane Yes / No 1 pt
  5. Cash in the self-checkout recyclers is balanced on the schedule set by company policy Yes / No 1 pt
  6. Cash variances are recorded by lane Yes / No 1 pt
  7. Known thefts at self-checkout are entered in the incident system on the day they are found Yes / No 1 pt
  8. Self-checkout theft incidents recorded in the last 4 weeks Number
  9. Video of each recorded incident is saved before the retention period ends Yes / No 1 pt
  10. Share of the store's transactions going through self-checkout last week (%) Number
  11. Notes of a meeting with attendants on self-checkout losses in the last month are on file Yes / No 1 pt
  12. Every attendant on the schedule has completed the company's self-checkout loss prevention training Yes / No 1 pt
  13. Date of the most recent attendant training session Date
  14. An attendant asked could describe skip-scanning, ticket switching and the "banana trick" Yes / No 1 pt
  15. Actions from the last self-checkout review have been closed Yes / No 1 pt
  16. Name of the front-end manager Short text
  17. Overall control of self-checkout losses Rating
    • Lanes watched, alerts checked and exceptions reviewed 5 pts
    • Lanes watched, but alerts cleared unchecked or reports not reviewed 3 pts
    • Lanes left unwatched 1 pt
  18. Corrective actions required Comments

About this template

This checklist is part of the Bindy template library. Yes / No checks score 1 point when met; ratings score the points shown for each option. The overall score is the percentage of points earned, with N/A answers excluded. In Bindy you can add photos, assign corrective actions, require sign-off and compare results across sites.

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