Checklist template

Electric vehicle charging station operations

A ready-to-use checklist with 112 items in 6 sections, covering Charger condition, Payment and connectivity, Signage, Lighting and safety, Stall availability, Fault reporting. Use it as-is in Bindy, or adapt it to your own standards in minutes.

  • 6 Sections
  • 112 Items
  • 91 Yes / No checks
  • 6 Scored ratings
  • 121 Points

Use this template How audits work

1. Charger condition 20 items

  1. Number of chargers installed at the site Number
  2. Number of chargers able to deliver a charge at the time of the visit Number
  3. Every charger cabinet is free of dents, cracked panels and missing covers Yes / No 1 pt
  4. Each charger screen is readable in daylight, with no cracked glass or dead areas Yes / No 1 pt
  5. Each connector is seated in its holster when not in use Yes / No 1 pt
  6. Connector pins are free of bent contacts, corrosion and debris Yes / No 1 pt
  7. Each connector latch clicks and holds when the connector is pushed into the holster Yes / No 1 pt
  8. Charging cables show no cuts, exposed conductors or crushed sections Yes / No 1 pt
  9. Cable retractors or support arms lift each cable off the pavement Yes / No 1 pt
  10. No cable lies in a drive path where a vehicle can run over it Yes / No 1 pt
  11. Liquid-cooled cables show no coolant leak at the connector or under the cabinet Yes / No 1 pt
  12. Cabinet air intake and exhaust vents are clear of leaves, snow and litter Yes / No 1 pt
  13. Cooling fans run without grinding or rattling during a charging session Yes / No 1 pt
  14. Cabinet doors are locked Yes / No 1 pt
  15. Tamper seals on the cabinet doors are unbroken Yes / No 1 pt
  16. Cabinets and screens are wiped clean of road grime, insects and stickers Yes / No 1 pt
  17. The charger identification number is legible on each unit Yes / No 1 pt
  18. The emergency stop button on each charger is unobstructed and not latched in Yes / No 1 pt
  19. A test session or an observed customer session started charging without a retry Yes / No 1 pt
  20. Physical condition of the chargers Rating
    • No damage or wear 5 pts
    • Cosmetic wear only 4 pts
    • Damage that does not stop charging 3 pts
    • Damage that stops at least one charger 1 pt

2. Payment and connectivity 17 items

  1. The card reader on each charger accepted a tap payment in a test or an observed session Yes / No 1 pt
  2. Card readers show no loose bezel, overlay or other sign of a skimming device Yes / No 1 pt
  3. The price per kWh or per minute is displayed on the screen before the session starts Yes / No 1 pt
  4. Idle or overstay fees are disclosed on the screen or on a label on the charger Yes / No 1 pt
  5. The QR code used to pay or start a session is the operator's original label, with no sticker placed over it Yes / No 1 pt
  6. Scanning the QR code on a charger opens the operator's own payment page or app Yes / No 1 pt
  7. The network card (RFID) reader started a session in a test or an observed session Yes / No 1 pt
  8. No charger displays a network offline or communication error message Yes / No 1 pt
  9. The status of each charger in the network app matches what is seen on site Yes / No 1 pt
  10. Prices displayed on the charger match the prices shown in the network app Yes / No 1 pt
  11. The energy delivered (kWh) and the total cost are shown on the screen at the end of the session Yes / No 1 pt
  12. A receipt was offered by text, email or app at the end of a test or observed session Yes / No 1 pt
  13. The operator's support phone number is legible on every charger Yes / No 1 pt
  14. A call to the support number during the visit was answered by the operator Yes / No 1 pt
  15. The measurement inspection seal or sticker on each charger is in place, where local regulation requires one Yes / No 1 pt
  16. The site manager receives the operator's monthly report, or has portal access, showing sessions and uptime for this site Yes / No 1 pt
  17. Payment reliability on the chargers tested Rating
    • Every payment method worked on every charger 5 pts
    • One method failed on one charger 3 pts
    • A charger could not take any payment 1 pt

3. Signage 16 items

  1. A directional sign at the site entrance points drivers to the chargers Yes / No 1 pt
  2. The site appears with its correct address and charger count in the network app or map listing Yes / No 1 pt
  3. Each stall has an "electric vehicle charging only" sign on a post or wall Yes / No 1 pt
  4. The painted stall lines and vehicle charging symbols on the pavement are not worn away Yes / No 1 pt
  5. The time limit for a stall is posted where company policy sets one Yes / No 1 pt
  6. Step-by-step charging instructions are posted on each charger Yes / No 1 pt
  7. The connector type is labeled on each cable or holster Yes / No 1 pt
  8. The maximum power (kW) is labeled on each charger Yes / No 1 pt
  9. Stall numbers on site match the charger numbers shown in the network app Yes / No 1 pt
  10. The accessible charging stall is signed and marked as required by local regulation Yes / No 1 pt
  11. Each charger that is out of service carries a tag or cover that a driver can see from the vehicle Yes / No 1 pt
  12. No handwritten or taped notices are fixed to the chargers Yes / No 1 pt
  13. Signs are free of fading, peeling and graffiti Yes / No 1 pt
  14. A sign visible from the stalls tells drivers about the store's restrooms and food offer Yes / No 1 pt
  15. Towing or enforcement wording is posted where company policy calls for it Yes / No 1 pt
  16. Signage for drivers arriving to charge Rating
    • Chargers easy to find and use from the signs 5 pts
    • Some signs missing or worn 3 pts
    • Chargers hard to find or instructions missing 1 pt

4. Lighting and safety 21 items

  1. Every light fixture over the charging stalls works (checked after dark or by switch test) Yes / No 1 pt
  2. Screens and connector holsters are lit well enough to plug in after dark Yes / No 1 pt
  3. The charging stalls can be seen from the store or on a camera monitor at the register Yes / No 1 pt
  4. The camera covering the charging stalls is recording Yes / No 1 pt
  5. Bollards or wheel stops stand between each stall and its charger Yes / No 1 pt
  6. Bollards are upright with no impact damage Yes / No 1 pt
  7. Wheel stops are anchored to the pavement Yes / No 1 pt
  8. The pavement in the stalls is free of potholes and heaved slabs Yes / No 1 pt
  9. No water pools at the base of the chargers Yes / No 1 pt
  10. Snow and ice are cleared from the stalls and from the walking path to each charger Yes / No 1 pt
  11. The switchgear and transformer enclosures are locked Yes / No 1 pt
  12. Electrical hazard labels are in place on the switchgear and transformer enclosures Yes / No 1 pt
  13. The working space in front of the switchgear is clear of stored material Yes / No 1 pt
  14. The location of the emergency power shutoff for the chargers is marked Yes / No 1 pt
  15. The employee on duty can point to the emergency power shutoff Yes / No 1 pt
  16. The employee on duty can state what to do if a vehicle or charger catches fire (call emergency services, keep people away, do not unplug) Yes / No 1 pt
  17. A fire extinguisher with an in-date inspection tag is within the distance of the chargers set by company policy Yes / No 1 pt
  18. The access aisle beside the accessible stall is clear Yes / No 1 pt
  19. The trash can at the charging area is not overflowing Yes / No 1 pt
  20. Date of the last electrical inspection of the charging equipment Date
  21. Lighting of the charging area after dark Rating
    • Bright and even over every stall 5 pts
    • Dim or uneven in places 3 pts
    • One or more stalls dark 1 pt

5. Stall availability 17 items

  1. Number of charging stalls Number
  2. Stalls occupied by vehicles that are charging at the time of the visit Number
  3. Stalls occupied by vehicles that are not charging Number
  4. Vehicles waiting for a charger at the time of the visit Number
  5. No gasoline or diesel vehicle is parked in a charging stall Yes / No 1 pt
  6. No electric vehicle is parked in a stall without being plugged in Yes / No 1 pt
  7. No delivery truck, pallet, dumpster or snow pile blocks a stall Yes / No 1 pt
  8. Employees do not park in the charging stalls Yes / No 1 pt
  9. The cable reaches the charge port of vehicles parked nose-in and backed-in Yes / No 1 pt
  10. A stall suited to a vehicle towing a trailer is kept clear, where the site has one Yes / No 1 pt
  11. Vehicles waiting for a charger do not block the fuel islands or the site entrance Yes / No 1 pt
  12. The employee on duty can state the procedure for a vehicle blocking a stall Yes / No 1 pt
  13. No stall is coned off or closed unless its charger is out of service Yes / No 1 pt
  14. Charger uptime reported by the network operator for the last month (%) Number
  15. Reported uptime for the last month met the target in the service agreement Yes / No 1 pt
  16. Average charging sessions per charger per day in the last month Number
  17. Availability of chargers to an arriving driver Rating
    • A working charger was free 5 pts
    • Short wait for a working charger 3 pts
    • No working charger available 1 pt

6. Fault reporting 21 items

  1. The operator's fault reporting phone number or portal address is posted at the register Yes / No 1 pt
  2. The employee on duty can state how to report a charger fault Yes / No 1 pt
  3. A daily check of the chargers is recorded in the site log Yes / No 1 pt
  4. Every charger out of service has an open ticket with the operator Yes / No 1 pt
  5. The ticket number of each open fault is written in the site log Yes / No 1 pt
  6. Faults in the log were reported to the operator on the day they were found Yes / No 1 pt
  7. Fault codes shown on the screen are recorded with the ticket Yes / No 1 pt
  8. No charger has been out of service longer than the repair time in the service agreement Yes / No 1 pt
  9. Repeat faults on the same charger have been escalated to the district manager Yes / No 1 pt
  10. Customer complaints about charging are logged at the site Yes / No 1 pt
  11. Employees know they must not open a cabinet or reset a breaker unless trained by the operator Yes / No 1 pt
  12. Every case of vandalism or cable theft in the last 90 days was reported to the operator Yes / No 1 pt
  13. Technician visits are recorded with the date and the work done Yes / No 1 pt
  14. Preventive maintenance by the operator (filters, coolant, connector inspection) is up to date on its schedule Yes / No 1 pt
  15. Date of the last preventive maintenance visit Date
  16. Open fault tickets at the time of the visit Number
  17. Days the oldest open ticket has been open Number
  18. Ticket number of the oldest open fault Short text
  19. Name of the site manager Short text
  20. Overall operation of the charging station Rating
    • Every charger working and the area well kept 5 pts
    • Chargers working, with shortfalls in upkeep, signs or records 3 pts
    • A charger out of service with no repair under way 1 pt
  21. Corrective actions required Comments

About this template

This checklist is part of the Bindy template library. Yes / No checks score 1 point when met; ratings score the points shown for each option. The overall score is the percentage of points earned, with N/A answers excluded. In Bindy you can add photos, assign corrective actions, require sign-off and compare results across sites.

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