Checklist template

Automotive Services

A ready-to-use checklist with 88 items in 8 sections, covering Service Drive & Reception, Customer Waiting Area, Shop Safety & Equipment, Repair & Diagnostic Quality, Hazardous Waste & Fluids, Parts Department & Inventory and more. Use it as-is in Bindy, or adapt it to your own standards in minutes.

  • 8 Sections
  • 88 Items
  • 72 Yes / No checks
  • 8 Scored ratings
  • 852 Points

Use this template How audits work

1. Service Drive & Reception 11 items

  1. Was the customer greeted within 2 minutes of pulling into the drive? Yes / No 10 pts
  2. Is the service drive floor free of oil spots and debris? Yes / No 10 pts
  3. Did the advisor use a walk-around inspection form with the guest? Yes / No 15 pts
  4. Are alignment check sensors/plates clean and operational? Yes / No 5 pts
  5. Is the Service Menu board current and easy to read? Yes / No 5 pts
  6. Did the advisor offer a shuttle or loaner vehicle? Yes / No 5 pts
  7. Are valet/porter staff wearing clean, branded uniforms? Yes / No 5 pts
  8. Is the Key Drop box secure and clearly labeled? Yes / No 10 pts
  9. Was a protective seat cover and floor mat installed immediately? Yes / No 15 pts
  10. Professionalism of the initial greeting: Rating
    • Exceptional/Formal 10 pts
    • Casual/Friendly 5 pts
    • Unprofessional 0 pts
  11. Name of the Service Advisor: Short text

2. Customer Waiting Area 11 items

  1. Is the coffee/refreshment station fully stocked and clean? Yes / No 5 pts
  2. Is the guest WiFi password clearly displayed and functional? Yes / No 5 pts
  3. Are all chairs and tables free of dust and stains? Yes / No 10 pts
  4. Is the Status Board showing accurate vehicle progress? Yes / No 10 pts
  5. Are restrooms inspected and signed off every hour? Yes / No 15 pts
  6. Is the workstation/business center quiet and tidy? Yes / No 5 pts
  7. Are there current automotive or lifestyle magazines available? Yes / No 2 pts
  8. Is the TV volume at a non-disruptive level? Yes / No 5 pts
  9. Are retail accessory displays (mats/wipers) priced correctly? Yes / No 5 pts
  10. General waiting area comfort level: Rating
    • High Comfort 10 pts
    • Average 5 pts
    • Poor 0 pts
  11. Notes on waiting room maintenance: Comments

3. Shop Safety & Equipment 11 items

  1. Are all vehicle lifts currently certified and tagged? Yes / No 25 pts
  2. Are technicians wearing ANSI-approved eye protection? Yes / No 20 pts
  3. Is the floor free of trip hazards (air hoses/cords)? Yes / No 15 pts
  4. Are fire extinguishers unobstructed and fully charged? Yes / No 20 pts
  5. Is the Emergency Eye Wash station tested and accessible? Yes / No 15 pts
  6. Are jack stands used for all vehicles raised on jacks? Yes / No 25 pts
  7. Is the shop ventilation/exhaust system operational? Yes / No 15 pts
  8. Are No Smoking and Authorized Personnel Only signs visible? Yes / No 5 pts
  9. Is the First Aid kit fully stocked for shop injuries? Yes / No 10 pts
  10. Overall shop floor organization: Rating
    • Clean/Professional 10 pts
    • Cluttered 2 pts
    • Safety Hazard Found 0 pts
  11. Date of last professional lift inspection (YYYYMMDD): Number

4. Repair & Diagnostic Quality 11 items

  1. Is a Multi-Point Inspection (MPI) completed for every RO? Yes / No 20 pts
  2. Are battery testers calibrated and printing clear results? Yes / No 10 pts
  3. Is the diagnostic computer software up to date? Yes / No 10 pts
  4. Are torque wrenches stored at their lowest setting? Yes / No 15 pts
  5. Are old parts (if requested) placed in a bag for the guest? Yes / No 5 pts
  6. Is a fender cover used on every vehicle in the bay? Yes / No 10 pts
  7. Are fluid levels (coolant/wash/brake) topped off as per MPI? Yes / No 5 pts
  8. Is there no evidence of grease on the steering wheel or gear shift? Yes / No 20 pts
  9. Was a road test performed and documented for drivability repairs? Yes / No 15 pts
  10. Documentation level of the technician: Rating
    • Detailed/Clear 10 pts
    • Vague 2 pts
    • Incomplete 0 pts
  11. Technician ID or Name: Short text

5. Hazardous Waste & Fluids 11 items

  1. Is the waste oil tank secured and the area drip-free? Yes / No 20 pts
  2. Are used oil filters crushed or drained for 24 hours? Yes / No 10 pts
  3. Is the Parts Washer lid closed when not in use? Yes / No 10 pts
  4. Are SDS (Safety Data Sheets) accessible to all staff? Yes / No 15 pts
  5. Is coolant/antifreeze stored in a separate, labeled tank? Yes / No 15 pts
  6. Are oily rags kept in a UL-listed red metal container? Yes / No 15 pts
  7. Is the spill kit fully stocked with absorbent socks/pads? Yes / No 20 pts
  8. Are scrap tires stacked neatly and scheduled for pickup? Yes / No 5 pts
  9. Is there no evidence of fluids entering the storm drain? Yes / No 25 pts
  10. Secondary containment status for drums: Rating
    • 100% Contained 15 pts
    • Partial 5 pts
    • Non-Compliant 0 pts
  11. Detail any fluid leaks found in the storage area: Comments

6. Parts Department & Inventory 11 items

  1. Is the parts counter tidy and free of personal items? Yes / No 5 pts
  2. Are Special Order Parts labeled with guest names/ROs? Yes / No 10 pts
  3. Is the core return area organized and labeled? Yes / No 10 pts
  4. Are tire racks organized by size and brand? Yes / No 5 pts
  5. Is the warehouse floor swept and free of dust? Yes / No 5 pts
  6. Are small hardware bins (clips/screws) correctly labeled? Yes / No 5 pts
  7. Is there a Core Return log being maintained? Yes / No 10 pts
  8. Are all parts delivered to the shop checked for damage? Yes / No 10 pts
  9. Is the shipping/receiving dock clear of obstructions? Yes / No 5 pts
  10. Inventory Fill Rate for common maintenance items: Rating
    • 95%+ 10 pts
    • 80-90% 5 pts
    • Frequent Backorders 0 pts
  11. Parts Manager on Duty: Short text

7. Detail & Car Wash Station 11 items

  1. Is every service vehicle washed before delivery? Yes / No 15 pts
  2. Are windows dried with a clean, streak-free microfiber? Yes / No 10 pts
  3. Is the vacuum area free of loose trash and debris? Yes / No 10 pts
  4. Are Tire Shine or dressings applied evenly (no sling)? Yes / No 5 pts
  5. Is the wash bay floor clean and the drain clear? Yes / No 10 pts
  6. Are chemicals diluted correctly per the mixing station? Yes / No 10 pts
  7. Are drying towels laundered and stored in a clean bin? Yes / No 5 pts
  8. Is the interior dashboard wiped of all dust? Yes / No 10 pts
  9. Are floor mats returned to the correct position and dry? Yes / No 10 pts
  10. Final finish quality: Rating
    • Showroom Quality 10 pts
    • Standard Wash 5 pts
    • Spotty/Dirty 0 pts
  11. Detail any specific cleaning equipment failures: Comments

8. Final Delivery & Billing 11 items

  1. Was the final bill within $10 of the original estimate? Yes / No 20 pts
  2. Did the advisor explain all MPI findings (Green/Yellow/Red)? Yes / No 15 pts
  3. Is the Next Service sticker applied to the windshield? Yes / No 10 pts
  4. Was the guest's car parked in a Ready spot facing out? Yes / No 5 pts
  5. Did the cashier ask if the guest was satisfied with service? Yes / No 10 pts
  6. Were all Old Parts shown or offered to the guest? Yes / No 5 pts
  7. Is the cashier counter clean and organized? Yes / No 5 pts
  8. Did the guest receive a copy of their factory maintenance schedule? Yes / No 5 pts
  9. Was the guest thanked and told when to return? Yes / No 5 pts
  10. Ease of the checkout process: Rating
    • Very Fast/Easy 10 pts
    • Moderate Wait 5 pts
    • Confusing/Slow 0 pts
  11. Overall audit summary and corrective actions: Comments

About this template

This checklist is part of the Bindy template library. Yes / No checks score 1 point when met; ratings score the points shown for each option. The overall score is the percentage of points earned, with N/A answers excluded. In Bindy you can add photos, assign corrective actions, require sign-off and compare results across sites.

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