Checklist template

Facial and skin care service standards for spas

A ready-to-use checklist with 100 items in 6 sections, covering Consultation, Hygiene, Protocol, Equipment, Home care advice, Records. Use it as-is in Bindy, or adapt it to your own standards in minutes.

  • 6 Sections
  • 100 Items
  • 85 Yes / No checks
  • 5 Scored ratings
  • 110 Points

Use this template How audits work

1. Consultation 17 items

  1. Facial or skin service observed or reviewed Short text
  2. The esthetician's license is current and displayed or on file at the spa, as required by local regulation Yes / No 1 pt
  3. The esthetician asks the guest's main skin concern before recommending a facial Yes / No 1 pt
  4. The guest is asked which cleanser, exfoliant and prescription skin products they use at home Yes / No 1 pt
  5. The guest is asked about retinoid, acne medication and blood thinner use before exfoliation or extractions Yes / No 1 pt
  6. The guest is asked about recent injectables, laser, waxing or peels on the face, with the date Yes / No 1 pt
  7. The guest is asked about allergies to latex, nuts, shellfish, aspirin and fragrance Yes / No 1 pt
  8. The guest is asked about recent sun exposure or a sunburn before any peel Yes / No 1 pt
  9. The guest is asked about cold sores before a peel or microdermabrasion around the mouth Yes / No 1 pt
  10. Pregnancy or breastfeeding is asked about before products with retinol or salicylic acid are used Yes / No 1 pt
  11. The skin is examined under the magnifying lamp after cleansing and before the products are chosen Yes / No 1 pt
  12. The esthetician tells the guest the skin type and conditions observed, in plain language Yes / No 1 pt
  13. The esthetician explains each main step of the facial and what the guest will feel Yes / No 1 pt
  14. A guest presenting a contraindication (open lesions, active infection, sunburn) is offered an adapted service or rebooked Yes / No 1 pt
  15. A patch test is done before a first chemical peel, lash tint or brow tint, per company policy Yes / No 1 pt
  16. The guest signs a consent specific to peels or device treatments before the first one Yes / No 1 pt
  17. Depth of the skin consultation Rating
    • History, home routine and skin analysis all covered 5 pts
    • Skin analysis without history 3 pts
    • No real consultation 1 pt

2. Hygiene 16 items

  1. The esthetician washes hands before touching the guest's face Yes / No 1 pt
  2. Gloves are worn for extractions and are changed if they touch anything other than the guest's skin Yes / No 1 pt
  3. Gloves are worn when applying a chemical peel Yes / No 1 pt
  4. Implements are taken from a sealed pouch or the closed clean container at the start of the service, in view of the guest Yes / No 1 pt
  5. Used implements go into the soiled container during the service, never back on the clean tray Yes / No 1 pt
  6. The work surface of the trolley is covered with a fresh towel or paper before implements are set out Yes / No 1 pt
  7. Cotton pads, swabs and gauze are portioned onto the trolley before the service, so the bulk supply is not opened with used gloves Yes / No 1 pt
  8. The esthetician wears a face mask during extractions where company policy requires it Yes / No 1 pt
  9. A fresh brush or spatula is used for each product applied (mask, peel, serum) Yes / No 1 pt
  10. Sponges or towels used to remove cleanser and mask are fresh for each step of the facial Yes / No 1 pt
  11. The guest's hair is held back with a clean headband or towel wrap Yes / No 1 pt
  12. The esthetician wears no rings, bracelets or watch during the facial Yes / No 1 pt
  13. The esthetician's nails are short and free of chipped polish Yes / No 1 pt
  14. The esthetician does not touch phone, hair or face during the service without re-washing hands Yes / No 1 pt
  15. Hands are washed or sanitized after the gloves are removed at the end of extractions Yes / No 1 pt
  16. Hygiene practice during the service Rating
    • No lapse seen 5 pts
    • One minor lapse corrected on the spot 3 pts
    • Repeated or serious lapses 1 pt

3. Protocol 20 items

  1. The facial follows the written sequence for the service booked (cleanse, analyze, exfoliate, extract, massage, mask, protect) Yes / No 1 pt
  2. Eye and lip makeup is removed with a separate pad for each eye Yes / No 1 pt
  3. The exfoliant is chosen for the skin observed, not the same product for every guest Yes / No 1 pt
  4. A peel is timed with a timer from the moment of application Yes / No 1 pt
  5. The guest is asked to rate the sensation during a peel, and the peel is neutralized or removed early when the rating is high Yes / No 1 pt
  6. The steamer nozzle is kept at the distance from the face given in the manufacturer's instructions Yes / No 1 pt
  7. Steam is applied for no longer than the time in the protocol, and less for sensitive or redness-prone skin Yes / No 1 pt
  8. The eyes are protected with pads during steam, masks and light therapy Yes / No 1 pt
  9. Extractions are limited to the time in the protocol and stopped if the skin does not release Yes / No 1 pt
  10. The guest is offered the choice to skip extractions Yes / No 1 pt
  11. An antiseptic or calming product is applied after extractions Yes / No 1 pt
  12. The facial massage covers the face, the neck and the shoulders as the protocol describes Yes / No 1 pt
  13. The esthetician stays in the room while a mask sets, or tells the guest how long they will be away Yes / No 1 pt
  14. A hand, arm or scalp massage is given during the mask time where the protocol includes it Yes / No 1 pt
  15. Mask is removed completely, including the hairline, the nostrils and under the jaw Yes / No 1 pt
  16. A broad-spectrum sunscreen is applied at the end of every daytime facial Yes / No 1 pt
  17. The facial starts within 5 minutes of the booked time Yes / No 1 pt
  18. Peel contact time observed (minutes) Number
  19. Treatment time delivered for the service observed (minutes) Number
  20. Adherence to the facial protocol Rating
    • Followed in full and adapted to the skin 5 pts
    • Followed by rote or with steps shortened 3 pts
    • Steps missing or out of order 1 pt

4. Equipment 16 items

  1. The steamer reservoir is filled with distilled water only Yes / No 1 pt
  2. The steamer is preheated before the guest lies down and turned away from the guest while it starts Yes / No 1 pt
  3. The magnifying lamp arm holds its position without drifting toward the guest's face Yes / No 1 pt
  4. The towel cabinet holds towels at a temperature the esthetician tests on the wrist before use Yes / No 1 pt
  5. Each device (microdermabrasion, LED, high frequency, microcurrent) is on the list the esthetician is trained and permitted to use under local regulation Yes / No 1 pt
  6. A training certificate is on file for each device the esthetician uses Yes / No 1 pt
  7. The manufacturer's instructions for each device are kept in the room or the dispensary Yes / No 1 pt
  8. Protective goggles for the guest are available for LED and light-based treatments Yes / No 1 pt
  9. The wax pot has a working thermostat Yes / No 1 pt
  10. The wax is tested on the esthetician's wrist before it is applied to the guest Yes / No 1 pt
  11. Device cords and hoses show no cracks or exposed wire Yes / No 1 pt
  12. The facial bed's head section adjusts and locks Yes / No 1 pt
  13. The sharps container is below its fill line and mounted or stable Yes / No 1 pt
  14. Faulty devices are tagged out of service and reported to the manager Yes / No 1 pt
  15. Date of the last service or calibration of the microdermabrasion or peel device Date
  16. Date the steamer was last descaled Date

5. Home care advice 14 items

  1. The esthetician tells the guest what to avoid for the next 24 to 48 hours (sun, exfoliants, heat, makeup after a peel) Yes / No 1 pt
  2. Written aftercare is given after a peel, microdermabrasion or waxing Yes / No 1 pt
  3. Daily sunscreen use is explained after any exfoliating treatment Yes / No 1 pt
  4. The esthetician recommends a home routine in order of use, morning and evening Yes / No 1 pt
  5. Recommendations are limited to the two or three products that address the guest's main concern Yes / No 1 pt
  6. The recommended products are written on a prescription card or entered on the guest's profile Yes / No 1 pt
  7. The esthetician explains how much of each product to use and how often Yes / No 1 pt
  8. Samples are offered when the guest hesitates or has reactive skin Yes / No 1 pt
  9. The guest is told what reaction would be normal and when to call the spa Yes / No 1 pt
  10. The esthetician recommends the interval for the next facial or the next peel in a series Yes / No 1 pt
  11. The esthetician makes no claim that a facial treats or cures a medical condition Yes / No 1 pt
  12. Skin conditions outside the esthetician's scope are referred to a physician or dermatologist Yes / No 1 pt
  13. The esthetician walks the guest to the front desk or the lounge after the service Yes / No 1 pt
  14. Quality of home care advice Rating
    • Tailored routine with clear instructions 5 pts
    • Product list without instructions 3 pts
    • No advice or a hard sell 1 pt

6. Records 17 items

  1. A skin record exists for the guest, with skin type, conditions and contraindications Yes / No 1 pt
  2. The products and the peel strength used are recorded for each visit Yes / No 1 pt
  3. Device settings used are recorded for each visit Yes / No 1 pt
  4. Any reaction during or after the service is recorded with the action taken Yes / No 1 pt
  5. Consent and patch test results are filed with the guest's record Yes / No 1 pt
  6. Before and after photos are taken only with the guest's written consent Yes / No 1 pt
  7. Photos of guests are stored in the spa's system, not on the esthetician's personal phone Yes / No 1 pt
  8. Records are completed before the end of the shift Yes / No 1 pt
  9. Paper skin records are kept in a locked cabinet Yes / No 1 pt
  10. Guest calls about a reaction are logged and passed to the manager the same day Yes / No 1 pt
  11. The record shows the products the guest bought, so the routine can be reviewed at the next visit Yes / No 1 pt
  12. Complete skin records among 5 of yesterday's facial guests sampled Number
  13. Adverse reactions logged in the last 3 months Number
  14. Date of the esthetician's last observed service evaluation Date
  15. Name of the esthetician evaluated Short text
  16. Overall facial and skin care service Rating
    • Strong 5 pts
    • Partial 3 pts
    • Weak 1 pt
  17. Corrective actions required Comments

About this template

This checklist is part of the Bindy template library. Yes / No checks score 1 point when met; ratings score the points shown for each option. The overall score is the percentage of points earned, with N/A answers excluded. In Bindy you can add photos, assign corrective actions, require sign-off and compare results across sites.

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