Checklist template

Food court restaurant operations

A ready-to-use checklist with 109 items in 6 sections, covering Counter and signage, Service speed, Product display, Shared area compliance, Storage and receiving, Closing. Use it as-is in Bindy, or adapt it to your own standards in minutes.

  • 6 Sections
  • 109 Items
  • 93 Yes / No checks
  • 5 Scored ratings
  • 118 Points

Use this template How audits work

1. Counter and signage 18 items

  1. The counter was open and staffed at the mall's required opening time Yes / No 1 pt
  2. The security grille or shutter is fully raised during the mall's opening hours Yes / No 1 pt
  3. Every panel of the menu board is lit Yes / No 1 pt
  4. Menu boards show current items and prices, with no handwritten changes Yes / No 1 pt
  5. Digital menu screens are all working and show the correct daypart menu Yes / No 1 pt
  6. The brand sign above the counter is fully lit Yes / No 1 pt
  7. Promotional posters show the current campaign Yes / No 1 pt
  8. Posters are mounted in the frames approved by the landlord, not taped to the counter or walls Yes / No 1 pt
  9. No signs, stands or displays are placed outside the lease line Yes / No 1 pt
  10. The counter front and kick plate facing the food court are clean Yes / No 1 pt
  11. The counter top is clear of boxes, personal items and cleaning supplies Yes / No 1 pt
  12. Napkin, straw and condiment dispensers on the counter are full Yes / No 1 pt
  13. The combo or meal deal display matches the item actually served Yes / No 1 pt
  14. Allergen and nutrition information is available at the counter or by a posted code Yes / No 1 pt
  15. Required licenses and the latest health inspection notice are displayed as local regulation requires Yes / No 1 pt
  16. Employees at the counter wear the complete uniform with a name tag Yes / No 1 pt
  17. The area behind the counter visible to guests is tidy, with no stacked dirty pans Yes / No 1 pt
  18. Appearance of the counter from the food court seating Rating
    • Bright, clean and inviting 5 pts
    • Clean but dull or cluttered 3 pts
    • Dirty or poorly lit 1 pt

2. Service speed 17 items

  1. Guests in line at the time of observation Number
  2. Time from joining the line to ordering (minutes) Number
  3. Time from ordering to receiving the food (minutes) Number
  4. Guests approaching the counter are greeted within 5 seconds Yes / No 1 pt
  5. A second register opens when the line passes the length set by company standard Yes / No 1 pt
  6. The staffing at the counter follows the deployment chart for the mall's peak lunch hours Yes / No 1 pt
  7. Orders are called by number or name loud enough to be heard over food court noise Yes / No 1 pt
  8. Order number screens or pagers are working Yes / No 1 pt
  9. Guests waiting for food are asked to step aside so that the next guest can order Yes / No 1 pt
  10. Samples are offered at the lease line where the landlord allows it Yes / No 1 pt
  11. The employee offering samples directs interested guests to the register Yes / No 1 pt
  12. Trays are available at the pickup point for guests eating in the food court Yes / No 1 pt
  13. Takeout orders are bagged with napkins and cutlery Yes / No 1 pt
  14. Orders are checked against the receipt before they are handed over Yes / No 1 pt
  15. Staffing is raised for mall events, holidays and extended hours on the schedule Yes / No 1 pt
  16. The card payment terminal works on the mall network without repeated failures Yes / No 1 pt
  17. Speed of service at the peak Rating
    • Line moved steadily 5 pts
    • Line stalled at times 3 pts
    • Guests left the line 1 pt

3. Product display 17 items

  1. Every pan in the steam table or display case is at least one-third full while the unit is open Yes / No 1 pt
  2. Hot food on display measures 135°F (57°C) or above Yes / No 1 pt
  3. Temperature of a hot item on display (°F or °C) Number
  4. Cold food on display measures 41°F (5°C) or below Yes / No 1 pt
  5. Temperature of a cold item on display (°F or °C) Number
  6. Each displayed item has a label with its name Yes / No 1 pt
  7. Each pan on display is marked with its discard time Yes / No 1 pt
  8. No displayed product is past its hold time Yes / No 1 pt
  9. Food on display looks freshly cooked, with no dried edges or skin on sauces Yes / No 1 pt
  10. Fresh pans replace old pans rather than topping up old product Yes / No 1 pt
  11. The display glass is free of fingerprints and splashes on both sides Yes / No 1 pt
  12. Display lights and heat lamps all work Yes / No 1 pt
  13. Each pan has its own serving utensil Yes / No 1 pt
  14. Display food models or photos are clean and match the current menu Yes / No 1 pt
  15. Bottled drinks in the display cooler are faced, with labels forward Yes / No 1 pt
  16. The display is kept stocked until the mall's closing time, not broken down early Yes / No 1 pt
  17. Appeal of the food display Rating
    • Full, fresh and well lit 5 pts
    • Partly depleted or tired 3 pts
    • Sparse or unappetizing 1 pt

4. Shared area compliance 21 items

  1. A copy of the landlord's food court rules is kept at the unit Yes / No 1 pt
  2. The manager asked could state the opening hours the lease requires of the unit Yes / No 1 pt
  3. The unit was open for the full required hours on each of the last 7 days Yes / No 1 pt
  4. Trash from the unit is taken to the mall's designated compactor or trash room Yes / No 1 pt
  5. Trash is moved only by the service corridor, not across the food court seating Yes / No 1 pt
  6. Trash runs are made within the hours the landlord allows Yes / No 1 pt
  7. Cardboard is flattened and placed in the mall's recycling container Yes / No 1 pt
  8. Used cooking oil is emptied into the designated collection tank Yes / No 1 pt
  9. The route used to carry used cooking oil is free of drips and spills Yes / No 1 pt
  10. Grease trap cleaning for the unit is up to date according to the service record Yes / No 1 pt
  11. Date of the last grease trap service Date
  12. The kitchen exhaust hood and filters were cleaned on the schedule required by the landlord Yes / No 1 pt
  13. No stock, carts or equipment are stored in the service corridor behind the unit Yes / No 1 pt
  14. Employees take breaks in the designated area, not at food court tables in uniform where the landlord prohibits it Yes / No 1 pt
  15. Spills in front of the counter are reported to mall housekeeping or cleaned at once Yes / No 1 pt
  16. Mop water is emptied in the unit's mop sink or the designated janitor sink, not in public restrooms Yes / No 1 pt
  17. The unit's pest control service report is on file Yes / No 1 pt
  18. Pest sightings are reported to mall management as the lease requires Yes / No 1 pt
  19. The unit's keys and access cards issued by the mall are all accounted for Yes / No 1 pt
  20. Notices from mall management received in the last 3 months have been answered or acted on Yes / No 1 pt
  21. Compliance with the landlord's rules Rating
    • No issues 5 pts
    • Minor issues, no notice from the landlord 3 pts
    • Open notices from the landlord 1 pt

5. Storage and receiving 16 items

  1. Deliveries arrive through the mall loading dock within the hours the landlord allows Yes / No 1 pt
  2. Deliveries are moved by the freight elevator and service corridor, not through public areas Yes / No 1 pt
  3. An employee meets the driver at the dock or at the unit's back door Yes / No 1 pt
  4. Deliveries are checked against the invoice before the driver leaves Yes / No 1 pt
  5. Chilled and frozen deliveries are put away within 15 minutes of arriving at the unit Yes / No 1 pt
  6. Remote storage rooms or lockers elsewhere in the mall are kept locked Yes / No 1 pt
  7. Product in the remote storage room is at least 6 in (15 cm) off the floor Yes / No 1 pt
  8. Food is moved from remote storage to the unit in covered containers Yes / No 1 pt
  9. Chilled food moved from remote storage arrives at the unit at 41°F (5°C) or below Yes / No 1 pt
  10. Temperature of the unit's main cooler (°F or °C) Number
  11. Temperature of the unit's freezer (°F or °C) Number
  12. Stock is transferred from remote storage before the peak, according to a par list for the unit Yes / No 1 pt
  13. Shelving in the unit is not loaded above the height that blocks sprinklers or lights Yes / No 1 pt
  14. The back door to the service corridor is kept closed and locked Yes / No 1 pt
  15. The cart or hand truck used for deliveries is stored inside the unit, not in the service corridor Yes / No 1 pt
  16. Order sizes are matched to the unit's small storage, with no overflow stored on the floor Yes / No 1 pt

6. Closing 20 items

  1. The unit stayed open until the mall's required closing time Yes / No 1 pt
  2. Displayed food left at closing is discarded or cooled and stored as company policy states Yes / No 1 pt
  3. Product discarded at closing is recorded on the waste log Yes / No 1 pt
  4. Value of food discarded at closing yesterday (dollars) Number
  5. The steam table is drained and cleaned Yes / No 1 pt
  6. The display glass and counter front are cleaned at closing Yes / No 1 pt
  7. Floors in the unit are swept and mopped, including under the equipment Yes / No 1 pt
  8. The floor drain covers are clean and in place Yes / No 1 pt
  9. Cooking equipment and heat lamps are switched off Yes / No 1 pt
  10. The gas shut-off or pilot lights are checked as the closing checklist requires Yes / No 1 pt
  11. Cooler and freezer doors are fully closed at the final check Yes / No 1 pt
  12. Registers are closed out with the end-of-day report Yes / No 1 pt
  13. Cash is secured in the safe or prepared for deposit before the last employee leaves Yes / No 1 pt
  14. The grille or shutter is lowered and locked Yes / No 1 pt
  15. The back door is locked and checked from the corridor side Yes / No 1 pt
  16. The closing checklist is signed by the closing employee Yes / No 1 pt
  17. Employees leave by the exit designated by mall security after hours Yes / No 1 pt
  18. Name of the manager or shift leader Short text
  19. Overall operation of the unit Rating
    • Counter, display and landlord rules all at standard 5 pts
    • At standard with lapses in one area 3 pts
    • Below standard in several areas 1 pt
  20. Corrective actions required Comments

About this template

This checklist is part of the Bindy template library. Yes / No checks score 1 point when met; ratings score the points shown for each option. The overall score is the percentage of points earned, with N/A answers excluded. In Bindy you can add photos, assign corrective actions, require sign-off and compare results across sites.

Categories

Related templates

← All templates

Brand standards

At every site, every time

Start Free Contact us