Checklist template

Front end and cashier operations for grocery stores

A ready-to-use checklist with 120 items in 6 sections, covering Lane coverage, Cashier standards, Bagging, Carts, Service desk, Cleanliness. Use it as-is in Bindy, or adapt it to your own standards in minutes.

  • 6 Sections
  • 120 Items
  • 101 Yes / No checks
  • 6 Scored ratings
  • 131 Points

Use this template How audits work

1. Lane coverage 19 items

  1. Number of staffed lanes open on arrival Number
  2. Number of customers in the longest line at a staffed lane Number
  3. Number of self-checkout stations out of service Number
  4. Another lane is opened when lines exceed the number of customers set by the company queue standard Yes / No 1 pt
  5. A front-end supervisor is on the floor directing customers to open lanes Yes / No 1 pt
  6. The express lane is open, with its item limit sign displayed Yes / No 1 pt
  7. A self-checkout attendant is at the stations helping customers Yes / No 1 pt
  8. Self-checkout help lights and approval prompts are answered within the time set by company standard Yes / No 1 pt
  9. The front-end schedule is built from the forecast of transactions by hour Yes / No 1 pt
  10. The number of cashiers on the floor matches the schedule for this hour Yes / No 1 pt
  11. Breaks and meal periods are scheduled outside peak hours Yes / No 1 pt
  12. Backup cashiers from other departments respond to a page within the time set by company standard Yes / No 1 pt
  13. At least one accessible lane is open at all times, as required by local regulation Yes / No 1 pt
  14. Customers with full carts are not sent to self-checkout because no staffed lane is open Yes / No 1 pt
  15. Till pickups and loans are timed so they do not close a lane during a peak Yes / No 1 pt
  16. Every self-checkout station has receipt paper and bags Yes / No 1 pt
  17. Every self-checkout station has a working scale and scanner Yes / No 1 pt
  18. Time the auditor waited in line for their own transaction (minutes) Number
  19. Lane coverage compared with customer traffic Rating
    • Lines within standard 5 pts
    • Lines briefly over standard 3 pts
    • Long lines with lanes closed 1 pt

2. Cashier standards 20 items

  1. Cashiers greet each customer and make eye contact Yes / No 1 pt
  2. Cashiers ask for the loyalty card or app Yes / No 1 pt
  3. Cashiers ask whether the customer found everything they came for Yes / No 1 pt
  4. Change is counted back to the customer Yes / No 1 pt
  5. Cashiers thank the customer at the end of the order Yes / No 1 pt
  6. Items sold by weight are weighed with nothing else touching the scale Yes / No 1 pt
  7. ID is requested for alcohol, tobacco and lottery sales as company policy and local regulation require Yes / No 1 pt
  8. Certification to sell alcohol is on file for cashiers where local regulation requires it Yes / No 1 pt
  9. Cashiers asked could explain how government benefit and voucher tenders are rung, including which items qualify Yes / No 1 pt
  10. A price question is settled by a runner or a handheld check, without the cashier leaving the lane Yes / No 1 pt
  11. Cashiers wear the uniform and name badge set by the company dress standard Yes / No 1 pt
  12. Where the company has a scanning accuracy policy, it is posted at the lanes Yes / No 1 pt
  13. Cashiers asked could explain what the customer receives when an item scans above the shelf price Yes / No 1 pt
  14. The lane light is on at every open lane and off at every closed lane Yes / No 1 pt
  15. Cashiers with no customer step to the front of the lane to invite the next customer over Yes / No 1 pt
  16. No personal phones, food or drinks are at the registers Yes / No 1 pt
  17. The customer is handed the receipt, or asked whether a paper or digital receipt is wanted Yes / No 1 pt
  18. Cashiers asked could explain how to ring a rain check and a split tender Yes / No 1 pt
  19. Average items scanned per minute for the front end last week Number
  20. Cashier service on the transactions observed Rating
    • Friendly and accurate 5 pts
    • Accurate but little interaction 3 pts
    • Indifferent or inaccurate 1 pt

3. Bagging 19 items

  1. Raw meat, poultry and seafood are sleeved or bagged apart from ready-to-eat food Yes / No 1 pt
  2. Household chemicals are bagged apart from food Yes / No 1 pt
  3. Cold and frozen items are bagged together Yes / No 1 pt
  4. Bread, eggs, chips and soft produce are bagged on top or in their own bag Yes / No 1 pt
  5. Cans and jars go in the bottom of the bag and weight is spread evenly between bags Yes / No 1 pt
  6. Glass bottles are sleeved or separated so they do not knock together Yes / No 1 pt
  7. Hot foods such as rotisserie chicken are bagged apart from cold items Yes / No 1 pt
  8. The customer's reusable bags are used when offered Yes / No 1 pt
  9. Paper or reusable bags are offered and charged for as required by local regulation Yes / No 1 pt
  10. Baggers are at the lanes during peak periods, or cashiers bag to the same standard Yes / No 1 pt
  11. The bagger asks about preferences, such as whether milk should be bagged Yes / No 1 pt
  12. Greeting cards, magazines and flowers are handed to the customer separately Yes / No 1 pt
  13. Bags are loaded into the cart with heavy bags on the bottom Yes / No 1 pt
  14. Carry-out help is offered for large orders and to customers who may need it Yes / No 1 pt
  15. Every lane is stocked with bags and with sleeves for meat and produce Yes / No 1 pt
  16. Reusable bags for sale are displayed at each lane with their price Yes / No 1 pt
  17. Large items left in the cart are marked as paid according to company policy Yes / No 1 pt
  18. The bagging training checklist is on file for every cashier and bagger Yes / No 1 pt
  19. Bagging quality on the orders observed Rating
    • Correct on all orders 5 pts
    • Minor errors 3 pts
    • Crushed or mixed items 1 pt

4. Carts 23 items

  1. Number of carts in the cart area on arrival Number
  2. Carts are available inside each entrance, with no customer waiting for one Yes / No 1 pt
  3. Hand baskets are stocked at each entrance Yes / No 1 pt
  4. Hand baskets are collected from the lanes and returned to the entrances through the day Yes / No 1 pt
  5. Parking lot corrals are emptied on the schedule set by company standard Yes / No 1 pt
  6. Number of loose carts in the parking lot outside the corrals Number
  7. Cart attendants wear a high-visibility vest in the parking lot Yes / No 1 pt
  8. Cart trains pushed by hand are no longer than the company limit and a strap is used Yes / No 1 pt
  9. The motorized cart pusher is used only by trained employees Yes / No 1 pt
  10. Ten carts checked rolled straight and had no broken parts Yes / No 1 pt
  11. Ten carts checked had a working child seat belt Yes / No 1 pt
  12. Damaged carts are tagged and moved to the repair area Yes / No 1 pt
  13. Number of damaged carts tagged out of service Number
  14. The cart wipe dispenser at each entrance is stocked and has a trash bin beside it Yes / No 1 pt
  15. Carts are free of flyers, receipts and food debris Yes / No 1 pt
  16. Date of the last cart washing or cart maintenance service Date
  17. Electric mobility carts are parked on charge at the entrance Yes / No 1 pt
  18. Number of working electric mobility carts Number
  19. Specialty carts, such as child carts and carts for customers with special needs, are available at the entrance Yes / No 1 pt
  20. Where a cart containment system is installed, a test cart locks at the lot perimeter Yes / No 1 pt
  21. In wet weather, carts are kept under cover or wiped down Yes / No 1 pt
  22. Carts are not left blocking entrances, fire exits or accessible parking spaces Yes / No 1 pt
  23. Cart availability and condition Rating
    • Plenty, clean and in good repair 5 pts
    • Enough but some need attention 3 pts
    • Short supply or poor condition 1 pt

5. Service desk 20 items

  1. Number of customers waiting at the service desk on arrival Number
  2. The service desk is staffed during all the hours company standard requires Yes / No 1 pt
  3. The refund policy is posted at the service desk Yes / No 1 pt
  4. Refunds without a receipt follow the ID and store credit rules in the refund policy Yes / No 1 pt
  5. Returned items are sorted at the desk into re-shelve, damaged and discard Yes / No 1 pt
  6. Returned food is never put back on the shelf Yes / No 1 pt
  7. The go-back cart is cleared every hour Yes / No 1 pt
  8. Perishable go-backs are returned to refrigeration within the time company policy allows, or discarded Yes / No 1 pt
  9. Lottery tickets are counted at each shift change and the counts match the log Yes / No 1 pt
  10. Lottery age restriction signs are posted as required by local regulation Yes / No 1 pt
  11. Money orders, money transfers and bill payments follow the ID and limit rules of the program Yes / No 1 pt
  12. Compliance training for money services is current for every service desk employee Yes / No 1 pt
  13. Tobacco and vaping products are in a locked cabinet, out of view where local regulation requires Yes / No 1 pt
  14. Gift cards are activated only at the register, once payment is complete Yes / No 1 pt
  15. Rain checks are issued for out-of-stock ad items according to company policy Yes / No 1 pt
  16. Customer complaints and comments are logged and passed to the store manager Yes / No 1 pt
  17. Check cashing and cash-back limits are posted at the service desk Yes / No 1 pt
  18. Customer recall notices are posted at the service desk Yes / No 1 pt
  19. The service desk employee correctly explained the refund policy and the rain check policy when asked Yes / No 1 pt
  20. Service desk performance during the visit Rating
    • Prompt and knowledgeable 5 pts
    • Knowledgeable but slow 3 pts
    • Slow and uninformed 1 pt

6. Cleanliness 19 items

  1. Checkout belts are clean, with no sticky residue Yes / No 1 pt
  2. Belt cleaner and paper towels are at each lane Yes / No 1 pt
  3. The belt is cleaned and sanitized right after a leak from raw meat or poultry Yes / No 1 pt
  4. Scanner glass and scale tops are clean and not scratched Yes / No 1 pt
  5. PIN pads and self-checkout screens are wiped at the frequency set by company policy Yes / No 1 pt
  6. Checkstands are free of old receipts, go-backs and clutter Yes / No 1 pt
  7. Trash bins at the lanes are not overflowing Yes / No 1 pt
  8. Floors at the lanes are free of spills and dropped produce Yes / No 1 pt
  9. Entrance mats lie flat and are dry Yes / No 1 pt
  10. Entrance door glass is free of smears and outdated notices Yes / No 1 pt
  11. Racks of candy, magazines and drinks at the lanes are full, faced and priced Yes / No 1 pt
  12. Beverage coolers at the lanes are clean inside and the drinks are cold to the touch Yes / No 1 pt
  13. The self-checkout bagging shelves are clean and clear of abandoned items Yes / No 1 pt
  14. The community board and flyer rack hold only current material Yes / No 1 pt
  15. Where the store takes back deposit containers, the return machines and room are clean and the bins are not full Yes / No 1 pt
  16. The front-end cleaning checklist is initialed for today Yes / No 1 pt
  17. Cleanliness of the front end Rating
    • Clean throughout 5 pts
    • Isolated areas need cleaning 3 pts
    • Widespread soil or clutter 1 pt
  18. Name of the front-end manager or supervisor on duty Short text
  19. Corrective actions required Comments

About this template

This checklist is part of the Bindy template library. Yes / No checks score 1 point when met; ratings score the points shown for each option. The overall score is the percentage of points earned, with N/A answers excluded. In Bindy you can add photos, assign corrective actions, require sign-off and compare results across sites.

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