Checklist template

General manager property walk for hotels

A ready-to-use checklist with 116 items in 6 sections, covering Arrival experience, Guest rooms, Public areas, Back of house, People, Priorities. Use it as-is in Bindy, or adapt it to your own standards in minutes.

  • 6 Sections
  • 116 Items
  • 92 Yes / No checks
  • 6 Scored ratings
  • 122 Points

Use this template How audits work

1. Arrival experience 19 items

  1. Time of the walk Choice
    • Morning departures
    • Midday
    • Afternoon arrivals
    • Evening
  2. The property sign at the road is fully lit or, by day, has no faded or missing panels Yes / No 1 pt
  3. The entrance drive and the parking lot are free of litter and cigarette ends Yes / No 1 pt
  4. Parking space lines and accessible space markings are clearly visible Yes / No 1 pt
  5. Landscaping beds at the entrance are weeded, with no dead plants Yes / No 1 pt
  6. Flags, where flown, are untangled and not faded or torn Yes / No 1 pt
  7. The porte-cochere ceiling has no burned-out lights, cobwebs or bird nests Yes / No 1 pt
  8. The porte-cochere is clear of parked staff or vendor vehicles Yes / No 1 pt
  9. Luggage carts are returned to their bay, clean and with working wheels Yes / No 1 pt
  10. The entrance doors open smoothly, and the glass is free of handprints Yes / No 1 pt
  11. The entrance mats lie flat and are clean Yes / No 1 pt
  12. The lobby has the brand scent or a neutral smell, with no odor of food or cleaning chemical Yes / No 1 pt
  13. Lobby music is at a level that lets guests talk at the desk without raising their voice Yes / No 1 pt
  14. A front desk agent looked up and greeted the nearest guest before the guest spoke Yes / No 1 pt
  15. No guest waited in the check-in line longer than the brand standard during the walk Yes / No 1 pt
  16. The bell or valet stand is staffed during the hours it is scheduled Yes / No 1 pt
  17. The shuttle van, where the property has one, is clean inside and outside Yes / No 1 pt
  18. Guests waiting at the front desk at the time of the walk Number
  19. First impression from the road to the front desk Rating
    • A guest would be impressed 5 pts
    • Acceptable, with items to fix 3 pts
    • A guest would be disappointed 1 pt

2. Guest rooms 20 items

  1. Room numbers walked Short text
  2. At least one vacant clean room was walked on each of two different floors Yes / No 1 pt
  3. One of the rooms walked was chosen from today's arrivals list of loyalty or VIP guests Yes / No 1 pt
  4. One of the rooms walked was the room with the most recent guest complaint Yes / No 1 pt
  5. Each room walked smelled fresh on entry Yes / No 1 pt
  6. Each bed walked was made to the brand standard, with clean linen checked by turning back the cover Yes / No 1 pt
  7. Each bathroom walked was free of hair in the tub, on the floor and at the sink Yes / No 1 pt
  8. Every light, the television and the heating and cooling unit were switched on and worked in each room walked Yes / No 1 pt
  9. No room walked had a defect a guest would notice that was not already on a work order Yes / No 1 pt
  10. Rooms listed as out of order were visited, and each has a return date Yes / No 1 pt
  11. The out-of-order count matches between the front desk system and the engineering list Yes / No 1 pt
  12. The discrepancy report between housekeeping and the front desk for this morning was cleared Yes / No 1 pt
  13. Guest corridors on the floors walked are free of trays, linen bags and trash Yes / No 1 pt
  14. Room attendant carts on the floors walked are tidy, with no keys or guest items left on top Yes / No 1 pt
  15. A room attendant met in the corridor greeted the general manager and guests Yes / No 1 pt
  16. The ice and vending areas on the floors walked are clean, and the machines work Yes / No 1 pt
  17. The elevator landing on each floor walked is free of scuffed walls, full bins and dead call buttons Yes / No 1 pt
  18. Rooms out of order today Number
  19. Rooms walked that the general manager would not have sold as found Number
  20. Readiness of the rooms walked Rating
    • All ready for the most demanding guest 5 pts
    • Minor misses corrected on the spot 3 pts
    • A room had to be put back to housekeeping or maintenance 1 pt

3. Public areas 19 items

  1. Lobby seating is arranged to the brand plan, with cushions straightened Yes / No 1 pt
  2. No light is out in the lobby, the corridors walked or the elevators Yes / No 1 pt
  3. The lobby restrooms were visited, and the cleaning check sheet is signed within the last interval Yes / No 1 pt
  4. The breakfast area or restaurant is reset for the next meal period Yes / No 1 pt
  5. The coffee station in the lobby is stocked and wiped clean Yes / No 1 pt
  6. The lobby market or pantry is stocked, with prices shown Yes / No 1 pt
  7. The business center computer and printer work, with paper loaded Yes / No 1 pt
  8. The fitness room was visited, and every machine was in service Yes / No 1 pt
  9. The pool was visited, and the water was clear to the main drain Yes / No 1 pt
  10. Today's water test readings are entered in the pool log Yes / No 1 pt
  11. Meeting rooms in use today are set as shown on the event order Yes / No 1 pt
  12. Meeting rooms not in use are clean, with lights off and doors locked Yes / No 1 pt
  13. The event board or digital reader board shows today's events with correct names and rooms Yes / No 1 pt
  14. Each elevator car ridden is clean, with no scratched panels or burned-out buttons Yes / No 1 pt
  15. Stairwells walked are clear of stored items Yes / No 1 pt
  16. Exit signs seen along the walk were all lit Yes / No 1 pt
  17. The guest laundry room is clean, with every machine working Yes / No 1 pt
  18. Outdoor seating, fire pits and patios are clean and set for use in season Yes / No 1 pt
  19. Condition of the public areas Rating
    • Fresh and well maintained 5 pts
    • Clean, with wear that needs planning 3 pts
    • Dirty or in disrepair 1 pt

4. Back of house 21 items

  1. The employee entrance is closed and controlled by a key, a code or a card Yes / No 1 pt
  2. The receiving dock door is shut when no delivery is under way Yes / No 1 pt
  3. The dumpster enclosure is closed, and the ground around it is clean Yes / No 1 pt
  4. The laundry room is free of lint build-up behind and on top of the dryers Yes / No 1 pt
  5. Clean and soiled linen are kept apart in the laundry room Yes / No 1 pt
  6. The linen room shelves show at least the par level of sheets and towels for tonight's occupancy Yes / No 1 pt
  7. Housekeeping chemicals are in labeled containers at the dispensing station Yes / No 1 pt
  8. The kitchen walk-in cooler thermometer reads 41°F (5°C) or below Yes / No 1 pt
  9. The kitchen floor, the dish area and the hood filters are clean at the time of the walk Yes / No 1 pt
  10. The engineering shop is orderly, with tools stored and no blocked electrical panels Yes / No 1 pt
  11. The mechanical and boiler rooms hold no stored combustibles Yes / No 1 pt
  12. The open work order list was reviewed, and no guest-facing order is older than the standard set by company policy Yes / No 1 pt
  13. The fire alarm panel shows normal status, with no trouble or supervisory signal Yes / No 1 pt
  14. The master key log shows every key signed out today, with none unaccounted for from yesterday Yes / No 1 pt
  15. The front desk back office is free of loose registration cards and card receipts Yes / No 1 pt
  16. The lost and found is locked, and items are logged with a date and a room number Yes / No 1 pt
  17. The employee break room and restrooms are clean and stocked Yes / No 1 pt
  18. The employee notice board shows the current schedule, required postings and guest score results Yes / No 1 pt
  19. Open work orders today Number
  20. Open work orders older than 7 days Number
  21. Order and cleanliness of the back of house Rating
    • Would show it to a guest 5 pts
    • Workable but cluttered 3 pts
    • Dirty or disorganized 1 pt

5. People 19 items

  1. Every employee met during the walk wore a clean, complete uniform Yes / No 1 pt
  2. Every employee met during the walk wore a name tag Yes / No 1 pt
  3. Employees greeted guests in the corridors and the lobby without being prompted Yes / No 1 pt
  4. The general manager spoke with at least one employee in each department walked Yes / No 1 pt
  5. Today's shift briefing or stand-up meeting took place in housekeeping Yes / No 1 pt
  6. Today's shift briefing took place at the front desk Yes / No 1 pt
  7. Front desk agents asked knew today's occupancy, arrivals and groups in house Yes / No 1 pt
  8. Employees asked could name the property's current guest satisfaction score or its focus item Yes / No 1 pt
  9. Staffing on the floor matches the schedule for today's occupancy Yes / No 1 pt
  10. Room attendants' assignments are within the room quota set by company policy Yes / No 1 pt
  11. The manager on duty for tonight is named on the schedule and known to the front desk Yes / No 1 pt
  12. Open positions and new hires in training were reviewed with the department heads Yes / No 1 pt
  13. An employee was recognized today for a guest compliment or a job well done Yes / No 1 pt
  14. No employee was seen using a personal phone in a guest area Yes / No 1 pt
  15. The general manager spoke with at least three guests during the walk Yes / No 1 pt
  16. Guest comment worth repeating from the walk Short text
  17. Employees scheduled today Number
  18. Call-offs or no-shows today Number
  19. Engagement of the team met on the walk Rating
    • Warm, informed and proud of the property 5 pts
    • Polite but unaware of goals 3 pts
    • Disengaged or avoiding guests 1 pt

6. Priorities 18 items

  1. Yesterday's guest survey comments and online reviews were read before the walk Yes / No 1 pt
  2. The points from the previous walk were checked, and each was fixed or has a date Yes / No 1 pt
  3. Each defect found today was assigned to a department head by name Yes / No 1 pt
  4. Work orders were entered for the maintenance defects found today Yes / No 1 pt
  5. Capital items seen on the walk (carpet, casegoods, roof, paving) were added to the capital request list Yes / No 1 pt
  6. Preparation for the next brand quality inspection was reviewed against the brand checklist Yes / No 1 pt
  7. The preventive maintenance schedule for guest rooms is on track for the quarter Yes / No 1 pt
  8. The deep-cleaning schedule for guest rooms is on track for the month Yes / No 1 pt
  9. The 10-day forecast was reviewed with the department heads for staffing and supplies Yes / No 1 pt
  10. First priority to fix this week Short text
  11. Second priority to fix this week Short text
  12. Third priority to fix this week Short text
  13. Defects found on this walk Number
  14. Defects from the previous walk still open Number
  15. Date of the last brand quality inspection Date
  16. Name of the general manager Short text
  17. Overall condition of the property today Rating
    • Ready for a brand inspection 5 pts
    • Ready with a few days of work 3 pts
    • Would fail a brand inspection 1 pt
  18. Notes and follow-up actions by department Comments

About this template

This checklist is part of the Bindy template library. Yes / No checks score 1 point when met; ratings score the points shown for each option. The overall score is the percentage of points earned, with N/A answers excluded. In Bindy you can add photos, assign corrective actions, require sign-off and compare results across sites.

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