Checklist template

Hardware Store

A ready-to-use checklist with 67 items in 6 sections, covering Storefront and Curb Appeal, Aisles and Merchandising, Departmental Standards, Service and Expertise, Checkout and Efficiency, Safety and Compliance. Use it as-is in Bindy, or adapt it to your own standards in minutes.

  • 6 Sections
  • 67 Items
  • 60 Yes / No checks
  • 6 Scored ratings
  • 1120 Points

Use this template How audits work

1. Storefront and Curb Appeal 11 items

  1. Is the exterior signage clean, fully illuminated, and professional? Yes / No 10 pts
  2. Are "Sidewalk Sale" or seasonal displays organized and not blocking paths? Yes / No 15 pts
  3. Is the entrance area free of trash, debris, and abandoned carts? Yes / No 10 pts
  4. Are entrance doors and glass surfaces free of smudges and stickers? Yes / No 5 pts
  5. Is the "Featured Value" display at the entry fully stocked and priced? Yes / No 20 pts
  6. Are store hours and the "Return Policy" clearly posted at the entry? Yes / No 5 pts
  7. Is the parking lot free of large potholes or significant trip hazards? Yes / No 15 pts
  8. Are propane tank exchange cages locked and in good repair? Yes / No 25 pts
  9. Is the outdoor lighting functional for evening safety? Yes / No 10 pts
  10. Are shopping carts clean and functioning (no broken wheels)? Yes / No 10 pts
  11. Entry Perception: Rating
    • High Energy/Value 15 pts
    • Average 7 pts
    • Neglected 0 pts

2. Aisles and Merchandising 11 items

  1. Are main aisles (Action Alleys) clear of pallets and cardboard? Yes / No 20 pts
  2. Are products "front-faced" with labels pointing toward the aisle? Yes / No 15 pts
  3. Are shelf tags present and matching the product directly above? Yes / No 25 pts
  4. Is the "Power Wing" or end-cap signage current and accurate? Yes / No 15 pts
  5. Are small items (nuts, bolts, washers) in the correct bins? Yes / No 20 pts
  6. Is the floor swept and free of spill residue or sawdust? Yes / No 10 pts
  7. Are high-shrink items (power tools/batteries) properly secured? Yes / No 20 pts
  8. Are overstock items on top-stock shelves organized and safe? Yes / No 15 pts
  9. Are "Out of Stock" tags used where core inventory is missing? Yes / No 10 pts
  10. Is the lighting bright and fully functional in every aisle? Yes / No 10 pts
  11. Merchandising Standard: Rating
    • Professional 25 pts
    • Recovery Needed 12 pts
    • Disorganized 0 pts

3. Departmental Standards 11 items

  1. Is the paint desk clean and free of dried paint spills? Yes / No 15 pts
  2. Are the lumber stacks straight, tidy, and free of "culls"? Yes / No 20 pts
  3. Is the pipe-cutting station clear of metal/plastic shavings? Yes / No 15 pts
  4. Are garden center plants watered and free of dead foliage? Yes / No 15 pts
  5. Is the "Key Cutting" machine clean and fully operational? Yes / No 10 pts
  6. Are cleaning chemicals stored upright with no leaking bottles? Yes / No 15 pts
  7. Is the hand tool section organized by brand and type? Yes / No 10 pts
  8. Are heavy bags (mulch/concrete) stacked safely on pallets? Yes / No 20 pts
  9. Are display models (grills/mowers) clean and assembled correctly? Yes / No 10 pts
  10. Is the electrical/plumbing aisle organized by sub-category? Yes / No 10 pts
  11. Departmental Readiness: Rating
    • Expert/Ready 20 pts
    • Satisfactory 10 pts
    • Sub-Standard 0 pts

4. Service and Expertise 11 items

  1. Was the customer greeted within 10 feet or 30 seconds? Yes / No 15 pts
  2. Did staff ask "What project are you working on today?" Yes / No 20 pts
  3. Are staff wearing clean uniforms and visible name tags? Yes / No 10 pts
  4. Did staff escort the customer to the item rather than pointing? Yes / No 25 pts
  5. Are staff mobile phones out of sight in customer zones? Yes / No 20 pts
  6. Did staff offer a "Thank You" and friendly farewell? Yes / No 10 pts
  7. Was a loyalty program or specific brand sale mentioned? Yes / No 15 pts
  8. Did staff offer to help carry heavy items to the car? Yes / No 15 pts
  9. Are staff members actively maintaining their assigned zones? Yes / No 15 pts
  10. Was the customer asked if they needed any related project items? Yes / No 20 pts
  11. Service Energy: Rating
    • Proactive/Expert 25 pts
    • Reactive 12 pts
    • Inattentive 0 pts

5. Checkout and Efficiency 11 items

  1. Is the wait time at checkout less than 3 minutes? Yes / No 25 pts
  2. Is the POS counter clean and free of employee items? Yes / No 10 pts
  3. Are bags and receipt paper fully stocked at all registers? Yes / No 10 pts
  4. Was the transaction processed quickly and accurately? Yes / No 15 pts
  5. Did the cashier handle items with care to avoid damage? Yes / No 10 pts
  6. Are "Impulse" items at checkout neat and priced? Yes / No 5 pts
  7. Is the "Returns" policy clearly explained at the service desk? Yes / No 10 pts
  8. Is the payment terminal clean and easy to use? Yes / No 10 pts
  9. Did the cashier offer a digital receipt option? Yes / No 5 pts
  10. Are "Special Orders" or "Will Call" items organized and labeled? Yes / No 20 pts
  11. Checkout Experience: Rating
    • Seamless 20 pts
    • Average 10 pts
    • Slow/Unfocused 0 pts

6. Safety and Compliance 12 items

  1. Are all emergency exits completely unobstructed and marked? Yes / No 50 pts
  2. Are fire extinguishers charged, tagged, and accessible? Yes / No 30 pts
  3. Are "Wet Floor" signs available and used for spills? Yes / No 15 pts
  4. Is the First Aid kit fully stocked and accessible? Yes / No 20 pts
  5. Are electrical panels clear (3ft clearance) and unobstructed? Yes / No 25 pts
  6. Are heavy items stored on lower levels to prevent falls? Yes / No 25 pts
  7. Is the forklift/ladder equipment inspected and in good repair? Yes / No 30 pts
  8. Are MSDS sheets accessible for all cleaning and chemicals? Yes / No 20 pts
  9. Is the store free of visible pests or rodent activity? Yes / No 40 pts
  10. Are daily safety walk-through logs signed and up to date? Yes / No 20 pts
  11. Overall Safety Rating: Rating
    • Safe/Secure 30 pts
    • Minor Deficiencies 15 pts
    • Hazardous 0 pts
  12. Final audit summary: Comments

About this template

This checklist is part of the Bindy template library. Yes / No checks score 1 point when met; ratings score the points shown for each option. The overall score is the percentage of points earned, with N/A answers excluded. In Bindy you can add photos, assign corrective actions, require sign-off and compare results across sites.

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