Checklist template

Lobby market and grab-and-go pantry merchandising for hotels

A ready-to-use checklist with 114 items in 6 sections, covering Assortment, Pricing, Stock levels, Freshness, Display, Payment. Use it as-is in Bindy, or adapt it to your own standards in minutes.

  • 6 Sections
  • 114 Items
  • 95 Yes / No checks
  • 5 Scored ratings
  • 120 Points

Use this template How audits work

1. Assortment 23 items

  1. Format of the market Choice
    • Open shelves beside the front desk
    • Walk-in pantry room
    • Self-service kiosk market
  2. The brand or company core item list for the market is available at the property Yes / No 1 pt
  3. Every core item on the list is on the shelf or on order Yes / No 1 pt
  4. Items not on the approved list have been removed from sale Yes / No 1 pt
  5. Bottled water is offered in at least two sizes Yes / No 1 pt
  6. Carbonated soft drinks include a regular and a zero-sugar choice Yes / No 1 pt
  7. Energy drinks and ready-to-drink coffee are stocked in the cooler Yes / No 1 pt
  8. Beer and wine, where the property is licensed to sell them, are in a section that can be locked outside permitted sale hours Yes / No 1 pt
  9. Salty snacks include single-serve bags and a shareable size Yes / No 1 pt
  10. Candy includes chocolate, gum and mints Yes / No 1 pt
  11. At least one better-for-you snack range is offered (nuts, protein bars, fruit, yogurt) Yes / No 1 pt
  12. Frozen meals suited to the in-room or lobby microwave are stocked Yes / No 1 pt
  13. Ice cream novelties are stocked in the freezer Yes / No 1 pt
  14. Breakfast items are available outside breakfast hours (cereal cups, oatmeal, pastries) Yes / No 1 pt
  15. Fresh sandwiches or salads are offered where the brand program includes them Yes / No 1 pt
  16. Travel-size toiletries cover the items guests forget: toothpaste, toothbrush, razor, deodorant, feminine care Yes / No 1 pt
  17. Over-the-counter remedies include a pain reliever, an antacid and an allergy tablet in sealed single-dose packs Yes / No 1 pt
  18. Phone chargers and cables for the common connector types are stocked Yes / No 1 pt
  19. Locally made items or souvenirs are offered where the brand encourages them Yes / No 1 pt
  20. Seasonal items (sunscreen, lip balm, umbrellas, hand warmers) match the current season Yes / No 1 pt
  21. The assortment was reviewed against the sales report in the last 3 months, and slow sellers were replaced Yes / No 1 pt
  22. Core items missing from the shelf at the time of the visit Number
  23. Fit of the assortment to the property's guests Rating
    • Every core category present, plus local or seasonal items 5 pts
    • Core items only 3 pts
    • Gaps in basic categories (drinks, snacks, sundries) 1 pt

2. Pricing 17 items

  1. Every item on the shelves has a price label or a shelf-edge tag directly below it Yes / No 1 pt
  2. Every cooler and freezer facing has a price on the shelf strip or the door Yes / No 1 pt
  3. Price labels are printed in the brand format, with none handwritten Yes / No 1 pt
  4. The price of 10 items sampled matched the price charged at the front desk or the kiosk Yes / No 1 pt
  5. The current brand or company price guide for the market is on file at the property Yes / No 1 pt
  6. The shelf price of 5 items sampled matches the brand or company price guide Yes / No 1 pt
  7. Tags show the price before tax, or state that tax is included, consistently across the market Yes / No 1 pt
  8. Bottle deposit and container fees, where they apply, are shown on the tag Yes / No 1 pt
  9. Bundle offers (meal deal, two for a set price) are signed at the shelf Yes / No 1 pt
  10. Bundle offers ring correctly when the items are bought together Yes / No 1 pt
  11. Loyalty member discounts or point redemption for market items are signed where the program offers them Yes / No 1 pt
  12. No shelf tag remains for an item that is no longer carried Yes / No 1 pt
  13. No tag sits under a product other than the one it names Yes / No 1 pt
  14. Front desk agents can look up the price of an untagged item without leaving the desk Yes / No 1 pt
  15. Items found without a price during the visit Number
  16. Price mismatches in the sample of 10 items Number
  17. Price communication in the market Rating
    • Every item priced and accurate 5 pts
    • A few missing or wrong tags 3 pts
    • Many items unpriced 1 pt

3. Stock levels 19 items

  1. The task list shows yesterday's evening restock was done before the arrival peak Yes / No 1 pt
  2. The task list shows this morning's restock was done at its set time Yes / No 1 pt
  3. No facing is empty in the beverage cooler Yes / No 1 pt
  4. No facing is empty on the snack shelves Yes / No 1 pt
  5. No facing is empty in the freezer Yes / No 1 pt
  6. Each item has at least the minimum facings shown on the planogram Yes / No 1 pt
  7. Product is pulled forward to the front edge of each shelf Yes / No 1 pt
  8. Back stock is kept in a locked storeroom, organized by category Yes / No 1 pt
  9. Par levels by item are posted in the storeroom Yes / No 1 pt
  10. The order to the supplier is built from the par sheet, not from memory Yes / No 1 pt
  11. Orders are placed on the schedule that matches the delivery days Yes / No 1 pt
  12. Stock was increased ahead of sold-out nights or groups on the forecast Yes / No 1 pt
  13. Out-of-stock items are noted on a list for the next order Yes / No 1 pt
  14. The overnight agent has access to the storeroom to refill during the night Yes / No 1 pt
  15. Deliveries are checked against the invoice before they are put away Yes / No 1 pt
  16. A stock count of the market is taken at least monthly Yes / No 1 pt
  17. Date of the last stock count Date
  18. Empty facings counted at the time of the visit Number
  19. In-stock position of the market Rating
    • Full and faced 5 pts
    • A few holes 3 pts
    • Whole categories empty 1 pt

4. Freshness 18 items

  1. No item on sale is past its use-by or best-before date Yes / No 1 pt
  2. Fresh sandwiches, salads and yogurt carry a visible date Yes / No 1 pt
  3. Short-dated fresh items are pulled on the schedule set by company policy Yes / No 1 pt
  4. Product is rotated first in, first out when the shelves are refilled Yes / No 1 pt
  5. The refrigerated case reads 41°F (5°C) or below Yes / No 1 pt
  6. The freezer reads 0°F (-18°C) or below Yes / No 1 pt
  7. Each case has a thermometer that can be read without opening the door Yes / No 1 pt
  8. Case temperatures are recorded on a log at least once a day Yes / No 1 pt
  9. Frozen product shows no frost build-up or signs of thawing and refreezing Yes / No 1 pt
  10. Ice cream novelties are firm, with no misshapen packages Yes / No 1 pt
  11. Chocolate shows no bloom or melting from heat or sunlight Yes / No 1 pt
  12. Bagged snacks are not crushed or deflated Yes / No 1 pt
  13. Cans and bottles have no dents, leaks or sticky residue Yes / No 1 pt
  14. Discarded items are recorded on a waste sheet with the item and the quantity Yes / No 1 pt
  15. Whole fruit, where offered, is free of bruises and mold Yes / No 1 pt
  16. Refrigerated case temperature (°F or °C) Number
  17. Freezer temperature (°F or °C) Number
  18. Out-of-date items found during the visit Number

5. Display 18 items

  1. The layout follows the brand planogram or the photo guide for the fixture Yes / No 1 pt
  2. Categories are grouped into blocks: drinks, snacks, meals, sundries Yes / No 1 pt
  3. Best sellers are placed at eye level Yes / No 1 pt
  4. Product labels face forward Yes / No 1 pt
  5. Heavier items are placed on the lower shelves Yes / No 1 pt
  6. Shelves, dividers and the cooler floor are free of dust, crumbs and spills Yes / No 1 pt
  7. Cooler and freezer door glass is free of fingerprints and condensation Yes / No 1 pt
  8. Cooler and freezer lights all work Yes / No 1 pt
  9. Category signs or header strips are in place and in the current brand design Yes / No 1 pt
  10. The market sign is lit and visible from the lobby entrance Yes / No 1 pt
  11. The market is lit as brightly as the rest of the lobby, with no dark shelf Yes / No 1 pt
  12. No shipping cartons, cut cases or supplier racks are used for display unless approved by the brand Yes / No 1 pt
  13. Baskets, bags or a carry tray are available for guests buying several items Yes / No 1 pt
  14. The microwave and the counter beside the market are clean Yes / No 1 pt
  15. Cutlery, napkins and stir sticks are stocked for guests buying meals Yes / No 1 pt
  16. Impulse items are placed at the front desk or the pay point Yes / No 1 pt
  17. Supplier promotional material is limited to the pieces approved by the brand Yes / No 1 pt
  18. Visual standard of the market Rating
    • Matches the brand photo guide 5 pts
    • Tidy, with planogram deviations 3 pts
    • Disorganized or dirty 1 pt

6. Payment 19 items

  1. How guests pay Choice
    • At the front desk
    • Self-checkout kiosk
    • Both
  2. A sign in the market tells guests where and how to pay Yes / No 1 pt
  3. Guests can charge purchases to the room Yes / No 1 pt
  4. Guests can pay by card without a room charge Yes / No 1 pt
  5. The self-checkout kiosk screen, scanner and card reader work on a test purchase Yes / No 1 pt
  6. Every item sampled scanned at the kiosk or had a button at the front desk point of sale Yes / No 1 pt
  7. A receipt is offered or can be emailed Yes / No 1 pt
  8. Market sales are rung under market revenue codes, not as miscellaneous Yes / No 1 pt
  9. Age-restricted items prompt an identity check at the pay point Yes / No 1 pt
  10. A front desk agent acknowledged a guest waiting to pay for a market item within the service standard Yes / No 1 pt
  11. Market purchases charged to the room appear itemized on the folio Yes / No 1 pt
  12. The sales report by item is reviewed at least monthly against purchases to estimate loss Yes / No 1 pt
  13. The market is within sight of the front desk or covered by a camera Yes / No 1 pt
  14. The kiosk or the pay point shows the item name and the price to the guest before payment is confirmed Yes / No 1 pt
  15. Market sales per occupied room last month (dollars) Number
  16. Stock loss at the last count as a percentage of sales (%) Number
  17. Name of the employee responsible for the market Short text
  18. Overall rating of the lobby market Rating
    • Full, priced, in date and to planogram 5 pts
    • Minor gaps in stock or tags 4 pts
    • Empty categories, unpriced items or planogram not followed 2 pts
    • Out-of-date product on sale or market left unattended 1 pt
  19. Corrective actions required Comments

About this template

This checklist is part of the Bindy template library. Yes / No checks score 1 point when met; ratings score the points shown for each option. The overall score is the percentage of points earned, with N/A answers excluded. In Bindy you can add photos, assign corrective actions, require sign-off and compare results across sites.

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