Checklist template

Lottery operations for convenience stores

A ready-to-use checklist with 110 items in 6 sections, covering Ticket inventory, Activation, Payouts, Settlement, Display, Compliance. Use it as-is in Bindy, or adapt it to your own standards in minutes.

  • 6 Sections
  • 110 Items
  • 91 Yes / No checks
  • 6 Scored ratings
  • 121 Points

Use this template How audits work

1. Ticket inventory 19 items

  1. Unopened packs of scratch tickets are kept in the safe or a locked cabinet Yes / No 1 pt
  2. The key or combination to the unopened packs is held only by the employees named on the manager's access list Yes / No 1 pt
  3. Each delivery of scratch tickets was checked against the packing slip, pack by pack Yes / No 1 pt
  4. Ticket deliveries are confirmed as received on the lottery terminal on the day they arrive Yes / No 1 pt
  5. The delivery packing slips for the last 30 days are on file Yes / No 1 pt
  6. A pack inventory log lists every pack in the store with its game number and pack number Yes / No 1 pt
  7. A count of unopened packs during the visit matches the terminal's inventory report Yes / No 1 pt
  8. Unopened packs counted in the safe Number
  9. Unopened packs shown on the terminal inventory report Number
  10. The ending ticket number of each bin is recorded at every shift change Yes / No 1 pt
  11. The shift count sheet is initialed by both the outgoing and the incoming cashier Yes / No 1 pt
  12. Tickets sold per the shift count sheet agree with scratch ticket sales on the register report Yes / No 1 pt
  13. Variance between counted ticket sales and register lottery sales for the last shift (dollars) Number
  14. Variances beyond the company tolerance were investigated the same day, with notes on file Yes / No 1 pt
  15. No loose tickets or partial packs were found in drawers or under the counter Yes / No 1 pt
  16. Roll stock for the draw game terminal is stored away from the counter Yes / No 1 pt
  17. Packs for games that have ended were pulled from sale by the game end date Yes / No 1 pt
  18. Returned packs are held sealed for the lottery representative Yes / No 1 pt
  19. Control of scratch ticket inventory Rating
    • Counted every shift and matching 5 pts
    • Counted with unexplained variances 3 pts
    • Not counted 1 pt

2. Activation 18 items

  1. A pack is activated on the terminal only when it is loaded into a dispenser bin Yes / No 1 pt
  2. No inactive pack is on sale in the dispenser, per a check of 5 bins against the terminal Yes / No 1 pt
  3. The steps to activate a pack are posted at the terminal or shown in the lottery quick-reference guide Yes / No 1 pt
  4. Cashiers asked could show how a pack is activated on the terminal Yes / No 1 pt
  5. The activation receipt, where the terminal prints one, is kept with the day's lottery paperwork Yes / No 1 pt
  6. The bin number recorded for each pack matches the bin it was loaded into, on a check of 5 bins Yes / No 1 pt
  7. The employee who activated each pack is identified on the pack log Yes / No 1 pt
  8. The first ticket of a new pack is checked against the pack's starting number when loaded Yes / No 1 pt
  9. The wrapper of each loaded pack was removed fully so tickets feed without tearing Yes / No 1 pt
  10. A backup pack of each top-selling game is in the safe, ready to activate Yes / No 1 pt
  11. A bin that sold out during the shift was refilled before the handover, or the game is written on the communication log Yes / No 1 pt
  12. No pack of a game the lottery has announced as ending was activated after the lottery's last activation date Yes / No 1 pt
  13. Activated packs are reported as settled or sold out on the terminal when the last ticket sells Yes / No 1 pt
  14. The hotline number for reporting stolen tickets is posted by the terminal Yes / No 1 pt
  15. Employees asked could describe the steps to take when a pack is found missing Yes / No 1 pt
  16. Packs activated but not yet settled, per the terminal report Number
  17. Activation date of the oldest pack still on sale Date
  18. Activation practice Rating
    • Activated only at loading and logged 5 pts
    • Activated at loading, not logged 3 pts
    • Packs activated in advance 1 pt

3. Payouts 18 items

  1. Every winning ticket is scanned on the terminal before any payout is made Yes / No 1 pt
  2. The cashier pays exactly the amount displayed by the terminal Yes / No 1 pt
  3. The customer display or ticket checker shows the prize amount to the customer Yes / No 1 pt
  4. The validation receipt is handed to the customer with the prize Yes / No 1 pt
  5. Paid scratch tickets are defaced or retained as the lottery requires, so they cannot be presented again Yes / No 1 pt
  6. No paid ticket was found in an open trash can or loose on the counter Yes / No 1 pt
  7. Non-winning tickets are returned to the customer where the lottery requires it Yes / No 1 pt
  8. Prizes above the store's payout limit are referred to the lottery claim center with a claim form Yes / No 1 pt
  9. Claim forms are in stock at the lottery counter Yes / No 1 pt
  10. Payouts are made from the register drawer through the lottery payout key, not from pocket or the safe Yes / No 1 pt
  11. Cashiers asked could describe the company procedure for a prize larger than the cash in the drawer Yes / No 1 pt
  12. A sign advising customers to sign the back of their tickets is displayed at the lottery counter Yes / No 1 pt
  13. A self-service ticket checker is working for customers Yes / No 1 pt
  14. Employees asked know the company rule on buying or validating their own tickets while on duty Yes / No 1 pt
  15. Employees asked know they may not purchase a winning ticket from a customer Yes / No 1 pt
  16. Payouts on the terminal report for yesterday (dollars) Number
  17. Lottery payouts recorded on the register for yesterday (dollars) Number
  18. Payout handling observed or described Rating
    • Scanned, paid as displayed, paid ticket handled as the lottery requires 5 pts
    • Paid correctly, paid ticket left intact on the counter 3 pts
    • Paid without scanning 1 pt

4. Settlement 17 items

  1. The terminal's daily sales report is printed at close or at the time set by company policy Yes / No 1 pt
  2. Draw game sales on the terminal report agree with draw game sales on the register Yes / No 1 pt
  3. Cashes and cancellations on the terminal report agree with the register Yes / No 1 pt
  4. The daily lottery reconciliation sheet is completed for each of the last 7 days Yes / No 1 pt
  5. The manager initials the daily lottery reconciliation Yes / No 1 pt
  6. The weekly settlement or invoice report from the lottery is printed and filed Yes / No 1 pt
  7. The weekly amount due agrees with the store's own records within the company tolerance Yes / No 1 pt
  8. The bank deposit covering the lottery's weekly sweep is dated before the sweep date, for each of the last 4 weeks Yes / No 1 pt
  9. No lottery sweep has been returned for insufficient funds in the last 12 months Yes / No 1 pt
  10. Packs settle automatically or are settled by the store within the period the lottery allows Yes / No 1 pt
  11. Credits for returned packs appear on the settlement report after the representative's pickup Yes / No 1 pt
  12. Cancelled draw game tickets are attached to the daily report Yes / No 1 pt
  13. Misprinted or damaged draw tickets are handled per the lottery's credit procedure Yes / No 1 pt
  14. The commission shown on the weekly settlement report is entered in the back-office system Yes / No 1 pt
  15. Lottery over or short for the last full week (dollars) Number
  16. Date of the last weekly settlement report on file Date
  17. Daily and weekly lottery reconciliation Rating
    • Completed and balanced 5 pts
    • Completed with open variances 3 pts
    • Not completed 1 pt

5. Display 19 items

  1. Every bin in the scratch ticket dispenser is filled with an active game Yes / No 1 pt
  2. Each bin shows its bin number Yes / No 1 pt
  3. Each bin shows its ticket price Yes / No 1 pt
  4. Games are arranged by price point as the lottery or company planogram sets out Yes / No 1 pt
  5. New games are on sale on their launch date Yes / No 1 pt
  6. The dispenser is within reach of the cashier only, out of customers' reach Yes / No 1 pt
  7. The dispenser front is clean and free of scratches that hide the tickets Yes / No 1 pt
  8. The dispenser lighting is working Yes / No 1 pt
  9. Jackpot signs show the current jackpot amounts Yes / No 1 pt
  10. The digital jackpot or advertising screen from the lottery is switched on Yes / No 1 pt
  11. Play slips are stocked in the play center Yes / No 1 pt
  12. Pencils or pens are available at the play center Yes / No 1 pt
  13. The play center is tidy, with discarded slips and tickets cleared Yes / No 1 pt
  14. How-to-play brochures and odds information are available to customers Yes / No 1 pt
  15. Point-of-sale material for ended games or past promotions has been removed Yes / No 1 pt
  16. The ticket vending machine, where present, has every bin stocked Yes / No 1 pt
  17. The ticket vending machine accepts bills without rejecting them Yes / No 1 pt
  18. Empty bins counted in the scratch ticket dispenser Number
  19. Lottery display Rating
    • Full, priced and current 5 pts
    • A few empty bins or outdated signs 3 pts
    • Many empty bins 1 pt

6. Compliance 19 items

  1. The lottery retailer license or certificate is displayed at the lottery counter Yes / No 1 pt
  2. The minimum-age sign for lottery is posted where local regulation requires it Yes / No 1 pt
  3. Cashiers ask for ID from lottery customers who appear under the carding age set by company policy Yes / No 1 pt
  4. Responsible gambling or problem gambling helpline material is displayed Yes / No 1 pt
  5. Tickets are sold only for cash or the payment types the lottery and company policy allow Yes / No 1 pt
  6. Tickets are sold only at their printed price Yes / No 1 pt
  7. Tickets are not sold on credit or held unpaid for customers Yes / No 1 pt
  8. The age verification on the ticket vending machine is switched on where the machine has it Yes / No 1 pt
  9. The vending machine is in the cashier's line of sight Yes / No 1 pt
  10. Every cashier who sells lottery has completed the lottery's retailer training Yes / No 1 pt
  11. The lottery retailer manual or quick-reference guide is at the terminal Yes / No 1 pt
  12. The terminal is signed on under an individual clerk number where the lottery provides one Yes / No 1 pt
  13. The lottery representative's last visit report is on file Yes / No 1 pt
  14. Date of the lottery representative's last visit Date
  15. Issues raised on the representative's last visit have been corrected Yes / No 1 pt
  16. Video coverage includes the lottery terminal and the ticket dispenser Yes / No 1 pt
  17. Name of the store manager Short text
  18. Overall control of lottery operations Rating
    • Counts, payouts and settlement balanced and documented 5 pts
    • Balanced, with gaps in logs or display 3 pts
    • Unexplained variances or tickets not counted 1 pt
  19. Corrective actions required Comments

About this template

This checklist is part of the Bindy template library. Yes / No checks score 1 point when met; ratings score the points shown for each option. The overall score is the percentage of points earned, with N/A answers excluded. In Bindy you can add photos, assign corrective actions, require sign-off and compare results across sites.

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