Checklist template

Overnight operations for convenience stores

A ready-to-use checklist with 107 items in 6 sections, covering Staffing, Cleaning tasks, Stocking, Security practices, Customer service, Reports. Use it as-is in Bindy, or adapt it to your own standards in minutes.

  • 6 Sections
  • 107 Items
  • 92 Yes / No checks
  • 6 Scored ratings
  • 122 Points

Use this template How audits work

1. Staffing 19 items

  1. The overnight shift is staffed with the number of employees shown on the posted schedule Yes / No 1 pt
  2. Each overnight employee has completed the company's overnight shift training, as shown in the training record Yes / No 1 pt
  3. An employee working alone overnight has been trained on the working-alone procedure Yes / No 1 pt
  4. The overnight employee can name the manager on call tonight Yes / No 1 pt
  5. The on-call manager's phone number is posted at the register out of customer view Yes / No 1 pt
  6. The evening shift completed a written handover to the overnight shift Yes / No 1 pt
  7. The handover note lists the tasks left unfinished by the evening shift Yes / No 1 pt
  8. The overnight employee counted the register drawer at the start of the shift Yes / No 1 pt
  9. Meal and rest breaks are taken at the times allowed by company policy for overnight shifts Yes / No 1 pt
  10. The overnight employee wears the company uniform Yes / No 1 pt
  11. The overnight employee wears a name tag Yes / No 1 pt
  12. No friends or family members of the employee are staying in the store during the shift Yes / No 1 pt
  13. The employee is not using a personal phone or earbuds at the register Yes / No 1 pt
  14. The overnight task list for tonight is printed or open on the store tablet Yes / No 1 pt
  15. No employee is scheduled for more consecutive overnight shifts than company policy allows Yes / No 1 pt
  16. Employees on duty at the time of the visit Number
  17. Overnight shifts in the last 4 weeks covered by a last-minute replacement or by the manager Number
  18. Name of the overnight employee in charge Short text
  19. Readiness of the overnight employee for the shift Rating
    • Trained and working from the task list 5 pts
    • Trained but not following the task list 3 pts
    • Not trained for overnight work 1 pt

2. Cleaning tasks 19 items

  1. The sales floor was swept after the evening rush Yes / No 1 pt
  2. The sales floor was mopped during the lowest-traffic hours set on the task list Yes / No 1 pt
  3. Wet floor signs are placed while mopped floors dry Yes / No 1 pt
  4. The roller grill was emptied and cleaned at the time set on the overnight task list Yes / No 1 pt
  5. Roller grill drip trays were emptied tonight Yes / No 1 pt
  6. Coffee brewers and airpots were washed during the overnight changeover Yes / No 1 pt
  7. Frozen beverage machine nozzles and drip trays were cleaned tonight Yes / No 1 pt
  8. Fountain nozzles are soaking in sanitizer or were cleaned tonight Yes / No 1 pt
  9. The inside glass of the hot food case was cleaned tonight Yes / No 1 pt
  10. Microwave interiors in the customer area were wiped clean Yes / No 1 pt
  11. The restrooms were cleaned at least once since the overnight shift began Yes / No 1 pt
  12. Cold vault door glass and handles were wiped tonight Yes / No 1 pt
  13. Fuel pump handles and card reader keypads were wiped during the overnight forecourt round Yes / No 1 pt
  14. Windshield washer buckets at the fuel islands were refilled Yes / No 1 pt
  15. Each fuel island has a squeegee with an intact blade Yes / No 1 pt
  16. Paper towel dispensers at the fuel islands are filled Yes / No 1 pt
  17. Mop water was changed before the sales floor was mopped Yes / No 1 pt
  18. Cleaning chemicals were returned to the storage area after use Yes / No 1 pt
  19. Cleanliness of the store at the time of the visit Rating
    • Clean throughout 5 pts
    • Some areas missed 3 pts
    • Cleaning tasks largely not done 1 pt

3. Stocking 18 items

  1. The cold vault was restocked from the rear after the evening rush Yes / No 1 pt
  2. Older bottles and cans were pulled forward in the cold vault before new stock was loaded behind Yes / No 1 pt
  3. The cigarette back-bar was refilled from locked overstock Yes / No 1 pt
  4. Cups in every size are stocked at the fountain and coffee areas Yes / No 1 pt
  5. Lids matching every cup size are stocked Yes / No 1 pt
  6. Coffee condiments (creamers, sugar, stir sticks) were refilled for the morning rush Yes / No 1 pt
  7. Fresh coffee was brewed before the first morning commuters, at the time set on the task list Yes / No 1 pt
  8. The roller grill was restocked according to the overnight or early-morning grill plan Yes / No 1 pt
  9. Fresh sandwiches and bakery items delivered overnight were checked in against the delivery slip Yes / No 1 pt
  10. Expired fresh sandwiches, bakery and dairy items were pulled before the morning rush Yes / No 1 pt
  11. Pulled expired product was recorded on the write-off log before being discarded Yes / No 1 pt
  12. The ice merchandiser was restocked or the ice order was noted for the day shift Yes / No 1 pt
  13. Shopping bags are stocked at each register Yes / No 1 pt
  14. Receipt paper is loaded at each register Yes / No 1 pt
  15. Receipt paper is loaded at each fuel pump Yes / No 1 pt
  16. Empty cartons from stocking were flattened and removed from the sales floor Yes / No 1 pt
  17. Empty facings counted in the cold vault during the visit Number
  18. Readiness of the store for the morning rush Rating
    • Fully stocked and fresh 5 pts
    • Some gaps 3 pts
    • Not ready 1 pt

4. Security practices 19 items

  1. The entrance doors are locked or the night window is in use during the hours set by company policy Yes / No 1 pt
  2. The register holds no more cash than the overnight limit set by company policy Yes / No 1 pt
  3. Cash drops into the time-delay safe are made as soon as the drawer reaches the limit Yes / No 1 pt
  4. The employee locks the entrance or switches to the night window before going into the walk-in cooler or the back room for a task Yes / No 1 pt
  5. The door chime sounds at the register and in the aisles when a customer enters Yes / No 1 pt
  6. The back door stayed closed and locked throughout the shift Yes / No 1 pt
  7. Trash is taken to the dumpster only at the times allowed by the overnight policy Yes / No 1 pt
  8. The employee carries the store's cordless phone when stocking or cleaning away from the register Yes / No 1 pt
  9. Stocking carts and stacked cases left on the sales floor during the night do not block the view from the register to the entrance Yes / No 1 pt
  10. The exterior lights were checked at the start of the shift, as initialed on the overnight task list Yes / No 1 pt
  11. Exterior lights found out tonight are written on the maintenance request Yes / No 1 pt
  12. The cigarette overstock cabinet was relocked after the back-bar was refilled Yes / No 1 pt
  13. Outdoor merchandisers (propane exchange cage, ice, firewood) are locked overnight where they have a lock Yes / No 1 pt
  14. Fuel pumps farthest from the store are closed overnight where company policy calls for it Yes / No 1 pt
  15. The employee keeps the store keys on their person, not at the register Yes / No 1 pt
  16. Prepay is required for fuel overnight where company policy calls for it Yes / No 1 pt
  17. Loitering in the store or on the lot is addressed following the company procedure Yes / No 1 pt
  18. The employee stays inside the building when a customer asks for help at the pumps or in the lot, as the overnight policy sets out Yes / No 1 pt
  19. Compliance with overnight security practices Rating
    • All practices followed 5 pts
    • One or two lapses 3 pts
    • Several lapses 1 pt

5. Customer service 15 items

  1. The employee greets each customer who enters, including while stocking or cleaning Yes / No 1 pt
  2. The employee leaves the task in hand and goes to the register when a customer approaches the counter Yes / No 1 pt
  3. A sign or bell tells customers how to get service when the employee is stocking or cleaning Yes / No 1 pt
  4. Customers at the night window are served in the order they arrive Yes / No 1 pt
  5. Age-restricted sales are verified by scanning or checking identification overnight as during the day Yes / No 1 pt
  6. Sales of alcohol stop at the hour required by local regulation Yes / No 1 pt
  7. Alcohol coolers are locked or blocked during the hours when sales are not allowed Yes / No 1 pt
  8. Hot coffee is available throughout the night Yes / No 1 pt
  9. At least one hot food item is available overnight where the store offers a food program Yes / No 1 pt
  10. Every fuel pump open overnight is accepting payment at the pump Yes / No 1 pt
  11. The restroom is available to customers overnight, or a sign states the hours it is closed Yes / No 1 pt
  12. The lottery terminal is available during the hours allowed by the lottery operator Yes / No 1 pt
  13. The employee can describe the company procedure for dealing with an intoxicated or aggressive customer Yes / No 1 pt
  14. Customers waiting at the register at the time of the visit Number
  15. Service observed during the visit Rating
    • Prompt and friendly 5 pts
    • Slow or indifferent 3 pts
    • Customer ignored 1 pt

6. Reports 17 items

  1. The overnight task list of last night is signed by the employee Yes / No 1 pt
  2. The opening manager reviewed and initialed the overnight task list each day of the last 7 days Yes / No 1 pt
  3. The overnight shift report shows the safe drop count for the shift Yes / No 1 pt
  4. The drawer count at the end of the overnight shift was within the tolerance set by company policy Yes / No 1 pt
  5. Fuel drive-offs during the night are recorded on the incident log Yes / No 1 pt
  6. Incidents during the night (theft, threat, injury, equipment failure) are recorded before the shift ends Yes / No 1 pt
  7. Cooler and freezer temperatures were read and logged during the overnight shift Yes / No 1 pt
  8. The lottery ticket count was completed at the shift change Yes / No 1 pt
  9. The cigarette carton or pack count was completed at the shift change Yes / No 1 pt
  10. Fuel tank readings or the tank monitor report were recorded at the time set by company policy Yes / No 1 pt
  11. Equipment that failed overnight was reported to the manager or the maintenance desk Yes / No 1 pt
  12. The end-of-day close on the register system was run at the scheduled time Yes / No 1 pt
  13. Date of the last overnight visit by the store manager or district manager Date
  14. Incidents recorded on overnight shifts in the last 30 days Number
  15. Name of the person completing this inspection Short text
  16. Overall control of the overnight shift Rating
    • Strong 5 pts
    • Partial 3 pts
    • Weak 1 pt
  17. Corrective actions required Comments

About this template

This checklist is part of the Bindy template library. Yes / No checks score 1 point when met; ratings score the points shown for each option. The overall score is the percentage of points earned, with N/A answers excluded. In Bindy you can add photos, assign corrective actions, require sign-off and compare results across sites.

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