Checklist template

Prize redemption and game card controls for arcades

A ready-to-use checklist with 119 items in 6 sections, covering Prize inventory, Ticket values, Card loading, Voids, Staff play, Audits. Use it as-is in Bindy, or adapt it to your own standards in minutes.

  • 6 Sections
  • 119 Items
  • 97 Yes / No checks
  • 6 Scored ratings
  • 127 Points

Use this template How audits work

1. Prize inventory 21 items

  1. Shortages between a prize delivery and its packing slip are reported to the buyer before the delivery is signed Yes / No 1 pt
  2. Received prizes are entered in the redemption system on the day of delivery Yes / No 1 pt
  3. The showcase holds no more high-value prizes (game consoles, headphones, tablets) than the display quantity set by company policy Yes / No 1 pt
  4. Showcase and prize room keys are listed on a key log, with no spare key kept at the counter Yes / No 1 pt
  5. Entries to the prize room are recorded on an access log or by the door's card reader Yes / No 1 pt
  6. Every prize has an item code or barcode in the redemption system Yes / No 1 pt
  7. Prizes given out without a scan (scanner fault, missing barcode) are written on a manual redemption log with the card number Yes / No 1 pt
  8. High-value prizes are counted daily on a signed count sheet Yes / No 1 pt
  9. The last full prize count was made by someone other than the counter staff Yes / No 1 pt
  10. A blind count of 10 back-stock prizes, made without seeing the system quantity, matched the system Yes / No 1 pt
  11. Each prize write-off in the last 30 days has a manager's approval and a photo of the damaged item Yes / No 1 pt
  12. Prizes loaded into cranes and merchandiser games are issued from stock on a fill log by machine Yes / No 1 pt
  13. Keys to cranes and merchandiser games are signed out and back in Yes / No 1 pt
  14. Prizes loaded into each merchandiser game are reconciled to its win meter Yes / No 1 pt
  15. Display samples are tagged as display and counted separately from stock Yes / No 1 pt
  16. Low-value bulk prizes (capsules, candy, stickers) are tracked by the case Yes / No 1 pt
  17. Boxed prizes on display are sealed, with no empty boxes among them Yes / No 1 pt
  18. Prizes counted during the visit Number
  19. Count discrepancies found Number
  20. Date of the last full prize count Date
  21. Security of prize stock Rating
    • Locked, coded and counted 5 pts
    • Locked but counts behind 3 pts
    • Unlocked or uncounted 1 pt

2. Ticket values 21 items

  1. None of 10 sampled prizes has a ticket value below the minimum the company price list sets for its cost Yes / No 1 pt
  2. Ticket prices of new prizes come from the company price list Yes / No 1 pt
  3. Only a manager can change a prize's ticket price in the system Yes / No 1 pt
  4. The log of ticket price changes was reviewed in the last 30 days Yes / No 1 pt
  5. Ticket payout settings of 5 sampled games match the company settings sheet Yes / No 1 pt
  6. The payout percentage of each game is reviewed weekly from the card system report Yes / No 1 pt
  7. Games paying above the company target range were adjusted or have a technician ticket open Yes / No 1 pt
  8. Jackpot values shown on game marquees match the settings inside the games sampled Yes / No 1 pt
  9. Jackpot wins above the level set by company policy are verified by an attendant and logged Yes / No 1 pt
  10. Progressive jackpots return to the starting value on the settings sheet after a win Yes / No 1 pt
  11. A test of 100 paper tickets fed into a ticket counter returned a count of 100, where paper tickets are used Yes / No 1 pt
  12. Cases of paper tickets are kept locked Yes / No 1 pt
  13. Ticket rolls issued to technicians are logged by case number Yes / No 1 pt
  14. A ticket station receipt is refused when scanned a second time (tested) Yes / No 1 pt
  15. Moving tickets from one card to another requires the guest to be present at the counter Yes / No 1 pt
  16. Adding tickets to a card by hand requires a manager's card and a reason Yes / No 1 pt
  17. Yesterday's report of manual ticket additions was reviewed and signed Yes / No 1 pt
  18. Tickets given for a game malfunction follow the company chart of standard amounts Yes / No 1 pt
  19. Games sampled with settings different from the sheet Number
  20. Highest payout percentage on last week's game report (%) Number
  21. Accuracy of ticket values and payouts Rating
    • All sampled match 5 pts
    • One mismatch 3 pts
    • Several mismatches 1 pt

3. Card loading 19 items

  1. Credits can be loaded on a card only through a register or kiosk sale Yes / No 1 pt
  2. Every bonus credit promotion in the system has an end date, and no expired promotion is still active Yes / No 1 pt
  3. Blank game cards are counted and kept locked Yes / No 1 pt
  4. Kiosk cash boxes are counted in the cash office, not on the game floor Yes / No 1 pt
  5. Cash collected from each kiosk is reconciled to that kiosk's report at every collection Yes / No 1 pt
  6. Kiosk keys are kept in the safe or the key cabinet Yes / No 1 pt
  7. No employee issued more free credits yesterday than the daily limit set by company policy Yes / No 1 pt
  8. The report of free credit loads by employee was reviewed in the last 7 days Yes / No 1 pt
  9. Party card loads yesterday equal the credits of the party packages sold, on the party report Yes / No 1 pt
  10. Unused party cards are returned to the counter and cleared Yes / No 1 pt
  11. The technician test cards in use match the numbers on the test card log Yes / No 1 pt
  12. Test card play is listed on its own report Yes / No 1 pt
  13. Replacing a lost card requires the registration details of the original card Yes / No 1 pt
  14. Game cards found on the floor are placed in a locked box at the counter Yes / No 1 pt
  15. No game is set to free play outside a scheduled event (checked on the walk-through) Yes / No 1 pt
  16. Employee and promotional discounts on card loads require a code Yes / No 1 pt
  17. Blank game cards on hand Number
  18. Free credits loaded yesterday (credits) Number
  19. Control of card loading Rating
    • Every load tied to a sale or an approved reason 5 pts
    • Some loads without a reason 3 pts
    • Loads made outside controls 1 pt

4. Voids 20 items

  1. Voiding a card sale removes the credits from the card in the same transaction Yes / No 1 pt
  2. A void requires a manager's card or code Yes / No 1 pt
  3. A card whose credits have been partly played is refunded only as company policy allows Yes / No 1 pt
  4. A returned prize is scanned back into stock Yes / No 1 pt
  5. Tickets for a returned prize go back to the same card used for the redemption Yes / No 1 pt
  6. Prize returns and exchanges require a manager Yes / No 1 pt
  7. Each void slip carries the reason and two signatures Yes / No 1 pt
  8. Yesterday's void report was reviewed and signed by the manager Yes / No 1 pt
  9. Voids entered more than a few minutes after the sale are flagged on the report and explained Yes / No 1 pt
  10. Cashiers with the highest number of voids last month were followed up in writing Yes / No 1 pt
  11. Kiosk claims (money taken, no credits loaded) are logged with the kiosk, the time and the amount Yes / No 1 pt
  12. Each kiosk claim is checked against the kiosk transaction log before credits are given Yes / No 1 pt
  13. Credits returned for a game that took credits without playing are logged by game number Yes / No 1 pt
  14. A game with repeated credit claims has a technician ticket open Yes / No 1 pt
  15. Manager cards are carried by managers and never left at the counter Yes / No 1 pt
  16. Cameras cover the redemption counter and each register Yes / No 1 pt
  17. Voids recorded yesterday Number
  18. Kiosk claims logged in the last 7 days Number
  19. Sampled voids missing a signature or a reason Number
  20. Control of voids and returns Rating
    • All approved and documented 5 pts
    • Some paperwork missing 3 pts
    • Approvals bypassed 1 pt

5. Staff play 18 items

  1. Three employee files sampled each hold the signed staff play policy Yes / No 1 pt
  2. No employee was seen playing a redemption game while on shift Yes / No 1 pt
  3. Off-duty employees play and redeem only as the staff play policy allows Yes / No 1 pt
  4. Employee game cards are flagged as employee cards in the card system Yes / No 1 pt
  5. Redemptions by employees' family members are handled by a manager Yes / No 1 pt
  6. Tickets won during technician testing are not credited to any card Yes / No 1 pt
  7. Plush and prizes won during crane testing go back into the machine or to stock Yes / No 1 pt
  8. Abandoned ticket receipts are destroyed or logged at the counter Yes / No 1 pt
  9. An employee-flagged card tested at the redemption terminal was refused or required a manager Yes / No 1 pt
  10. An employee buying a prize for cash pays the posted price through a manager Yes / No 1 pt
  11. Personal bags are kept in lockers away from the redemption counter Yes / No 1 pt
  12. Bag checks at the end of the shift are carried out as company policy requires Yes / No 1 pt
  13. Cards with unusually high ticket earnings are reviewed for links to employees Yes / No 1 pt
  14. A prize handed to a guest from an opened merchandiser game is recorded on the fill log Yes / No 1 pt
  15. Two employees asked during the visit could state the staff play rules Yes / No 1 pt
  16. Employee-flagged cards active in the card system Number
  17. Technician test cards in circulation Number
  18. Adherence to the staff play policy Rating
    • Known and followed 5 pts
    • Known but loosely applied 3 pts
    • Not known or ignored 1 pt

6. Audits 20 items

  1. Card system sales are reconciled daily to register and kiosk payments Yes / No 1 pt
  2. Tickets issued are compared with tickets redeemed each month Yes / No 1 pt
  3. Prize cost as a percentage of game revenue is calculated monthly against the company target Yes / No 1 pt
  4. Prize cost as a percentage of game revenue last month (%) Number
  5. A surprise prize count by someone from outside the location took place in the last 3 months Yes / No 1 pt
  6. Date of the last audit by the district manager or loss prevention Date
  7. Findings of the last audit have documented corrective actions Yes / No 1 pt
  8. Game credit meters are compared with the card system for sampled games each month Yes / No 1 pt
  9. Card system access for employees who have left was removed Yes / No 1 pt
  10. Each manager has a personal login to the card system, with no shared administrator account Yes / No 1 pt
  11. Cameras cover the prize room door and the kiosks Yes / No 1 pt
  12. Reports of large ticket additions and free credit loads are sent to the district manager Yes / No 1 pt
  13. The manager override report is reviewed weekly by the general manager Yes / No 1 pt
  14. Redemptions of high-value prizes are logged with the card number, the tickets and the employee Yes / No 1 pt
  15. A second employee witnesses each high-value redemption Yes / No 1 pt
  16. Card history is checked before a high-value redemption to confirm the tickets were earned through play Yes / No 1 pt
  17. Stock adjustments in the redemption system are approved by someone who does not work the counter Yes / No 1 pt
  18. Name of the manager on duty Short text
  19. Overall rating of prize and game card controls Rating
    • Excellent 5 pts
    • Good 4 pts
    • Fair 3 pts
    • Poor 1 pt
  20. Comments and corrective actions Comments

About this template

This checklist is part of the Bindy template library. Yes / No checks score 1 point when met; ratings score the points shown for each option. The overall score is the percentage of points earned, with N/A answers excluded. In Bindy you can add photos, assign corrective actions, require sign-off and compare results across sites.

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