Checklist template

Product safety and recall handling for toy stores

A ready-to-use checklist with 106 items in 6 sections, covering Recall notices, Removal from sale, Age labelling, Damaged products, Play area safety, Records. Use it as-is in Bindy, or adapt it to your own standards in minutes.

  • 6 Sections
  • 106 Items
  • 90 Yes / No checks
  • 6 Scored ratings
  • 120 Points

Use this template How audits work

1. Recall notices 16 items

  1. The store receives recall and stop-sale notices from the head office through one named channel (bulletin, email, task) Yes / No 1 pt
  2. A named person on each shift is responsible for reading recall notices Yes / No 1 pt
  3. The latest recall notice was acknowledged within the time set by company policy Yes / No 1 pt
  4. Date of the latest recall or stop-sale notice received Date
  5. Product named in the latest recall or stop-sale notice Short text
  6. The notice file shows the item number, the lot or date codes affected and the action required Yes / No 1 pt
  7. Employees on duty asked know which product was last recalled Yes / No 1 pt
  8. New employees are shown where recall notices are kept during their first week Yes / No 1 pt
  9. Customer recall posters are displayed where local regulation or company policy requires, for the period stated Yes / No 1 pt
  10. Recall posters still on display are within their posting period Yes / No 1 pt
  11. A recalled item scanned at the register is blocked from sale or prompts the cashier Yes / No 1 pt
  12. Notices received directly from a vendor or a sales representative are forwarded to the head office before action is taken Yes / No 1 pt
  13. A stop-sale received by phone is confirmed in writing before the file is closed Yes / No 1 pt
  14. The manager knows how to reach the head office product safety contact outside office hours Yes / No 1 pt
  15. Recall or stop-sale notices received in the last 12 months Number
  16. Handling of incoming recall notices Rating
    • Read, acknowledged and known to employees 5 pts
    • Received but acknowledged late or not shared 3 pts
    • Notices unread or not on file 1 pt

2. Removal from sale 18 items

  1. Recalled product was off the sales floor within the time set by company policy Yes / No 1 pt
  2. Every location of the item was checked: home shelf, endcaps, clip strips, clearance and the cash wrap Yes / No 1 pt
  3. The stockroom and overhead storage were checked for the recalled item Yes / No 1 pt
  4. Display samples and demo units of the recalled item were removed Yes / No 1 pt
  5. Layaway, customer holds and online order pick-up shelves were checked for the recalled item Yes / No 1 pt
  6. Lot or date codes were compared with the notice when only part of the production is affected Yes / No 1 pt
  7. No unit of the last recalled product was found on sale during the visit Yes / No 1 pt
  8. Units of recalled product found on sale during the visit Number
  9. Recalled units are held in a closed container or cage marked "Recalled - do not sell" Yes / No 1 pt
  10. The quarantine area is away from the returns bin and from stock going back to the floor Yes / No 1 pt
  11. The number of units pulled was recorded and reported to the head office Yes / No 1 pt
  12. Units pulled equal the on-hand quantity in the system, or the difference is explained Yes / No 1 pt
  13. Recalled product is returned, destroyed or held exactly as the notice instructs Yes / No 1 pt
  14. Product destroyed in store is made unusable before disposal Yes / No 1 pt
  15. Recalled product is never sold to employees, donated or put on clearance Yes / No 1 pt
  16. Customers bringing back a recalled item are given the remedy stated in the notice Yes / No 1 pt
  17. Recalled items returned by customers are added to the quarantine container Yes / No 1 pt
  18. Removal of recalled product from sale Rating
    • Complete in every location and quarantined 5 pts
    • Removed from the floor but quarantine or counts incomplete 3 pts
    • Recalled product still accessible 1 pt

3. Age labelling 21 items

  1. 10 toys sampled each show the manufacturer's age grade on the package Yes / No 1 pt
  2. Toys with small parts carry the small parts warning on the package Yes / No 1 pt
  3. Toys for children under 3 are merchandised in their own section, apart from toys with small parts Yes / No 1 pt
  4. No toy bearing a small parts warning is displayed in the infant and toddler section Yes / No 1 pt
  5. Latex balloons carry the choking warning on the package Yes / No 1 pt
  6. Marbles, small balls and games containing them carry their warning on the package Yes / No 1 pt
  7. Magnet sets and toys with small strong magnets are stocked only if on the company's approved list Yes / No 1 pt
  8. Toys powered by button or coin cell batteries have a battery compartment that needs a tool to open Yes / No 1 pt
  9. Loose button and coin cell batteries for sale are in child-resistant packaging Yes / No 1 pt
  10. Loose button and coin cell batteries are displayed above the reach of small children Yes / No 1 pt
  11. Expanding water beads are stocked only if on the company's approved list Yes / No 1 pt
  12. Chemistry sets and craft kits containing chemicals show the manufacturer's age grade and hazard labeling Yes / No 1 pt
  13. Projectile toys and dart blasters are sold with their original projectiles and warnings Yes / No 1 pt
  14. Ride-on toys, scooters and skates show the maximum rider weight or age on the package Yes / No 1 pt
  15. Packaging carries warnings in the languages required by local regulation Yes / No 1 pt
  16. Toys bought from new or local vendors show the importer's or manufacturer's name and address on the package Yes / No 1 pt
  17. Loose items sold from bins (bouncy balls, small figures, erasers) have the age warning posted on the bin Yes / No 1 pt
  18. Shelf signs or section headers by age group agree with the age grades of the products below them Yes / No 1 pt
  19. Employees asked can explain why a toy with small parts is unsuitable for a child under 3 Yes / No 1 pt
  20. Toys found without an age grade or required warning among those sampled Number
  21. Age grading and warning labels on the floor Rating
    • All present and sections correctly separated 5 pts
    • A few labels missing or items misplaced 3 pts
    • Widespread gaps 1 pt

4. Damaged products 17 items

  1. Opened or damaged packages are removed from the shelf when found Yes / No 1 pt
  2. Toys with broken parts, sharp edges or exposed wires are held in the damages area, not on clearance Yes / No 1 pt
  3. Customer returns are inspected for missing parts and damage before going back on the shelf Yes / No 1 pt
  4. Returned toys with small parts are checked for an intact inner seal before resale Yes / No 1 pt
  5. Returned ride-ons, scooters and bicycles are never resold after a reported fall or defect without head office approval Yes / No 1 pt
  6. Packaged toys or customer returns found with leaking or corroded batteries are pulled from sale Yes / No 1 pt
  7. Swollen or damaged rechargeable battery packs are isolated in a fire-resistant container away from stock Yes / No 1 pt
  8. Try-me toys on the shelf have their battery doors closed and screwed shut Yes / No 1 pt
  9. Plush toys with open seams or loose eyes have been pulled from sale Yes / No 1 pt
  10. Inflatable and pool toys with a punctured package are pulled from sale Yes / No 1 pt
  11. Paints, slime and putty with broken seals are pulled from sale Yes / No 1 pt
  12. Infant items (teethers, rattles, pacifier clips) with opened packaging are never returned to the shelf Yes / No 1 pt
  13. Damaged product is recorded with its reason before disposal or return to the vendor Yes / No 1 pt
  14. A customer report of an injury or a product defect is written up and sent to the head office the same day Yes / No 1 pt
  15. The product involved in a customer safety complaint is kept, with its packaging, for the head office Yes / No 1 pt
  16. Customer product safety complaints recorded in the last 12 months Number
  17. Handling of damaged and returned toys Rating
    • Inspected, isolated and recorded 5 pts
    • Removed but not recorded or inspected unevenly 3 pts
    • Damaged toys found on sale 1 pt

5. Play area safety 18 items

  1. Toys in the play area and story corner were checked against the latest recall notice on the day it arrived Yes / No 1 pt
  2. A small parts test cylinder is kept at the store for checking toys meant for children under 3 Yes / No 1 pt
  3. Loose pieces found in the infant and toddler play space are checked with the small parts test cylinder and removed if they fit inside Yes / No 1 pt
  4. A sign at the play area states the age range the toys there are graded for Yes / No 1 pt
  5. Water beads and toys with small loose magnets are never set out in the play area or used in activities Yes / No 1 pt
  6. Magnetic building sets and button cell toys set out for play are models on the company's approved list Yes / No 1 pt
  7. Slime, putty and craft kits used at in-store activities are within the age grade of the children taking part Yes / No 1 pt
  8. Giveaways at children's events (stickers, small prizes, samples) carry an age grade suited to the youngest children invited Yes / No 1 pt
  9. Latex balloons are handed to the accompanying adult, as the package warning directs Yes / No 1 pt
  10. Pieces of burst balloons are picked up at once Yes / No 1 pt
  11. Test rides on ride-ons, scooters and skates are allowed only with a helmet from the store's test-ride stock Yes / No 1 pt
  12. A toy involved in an injury in the play area is taken off sale across the store until the head office decides Yes / No 1 pt
  13. Every injury in the play area is written up on the incident report on the day it happens, naming the toy involved Yes / No 1 pt
  14. Employees asked know to call emergency services at once if a child may have swallowed a button battery or a magnet Yes / No 1 pt
  15. Employees on duty can show where the first aid kit is kept Yes / No 1 pt
  16. The first aid kit holds every item on its contents list Yes / No 1 pt
  17. Injuries recorded in the play area in the last 12 months Number
  18. Product safety of the toys in the play area Rating
    • All toys age-appropriate and checked against recalls 5 pts
    • One toy out of age range or unchecked, removed during the visit 3 pts
    • Recalled or hazardous toy in use 1 pt

6. Records 16 items

  1. A recall log lists each notice with the date received, the date completed and the units pulled Yes / No 1 pt
  2. The log entry for the latest recall is signed by the manager Yes / No 1 pt
  3. Completed recall confirmations were sent to the head office by their deadline Yes / No 1 pt
  4. Records of recalled product shipped back or destroyed are on file (bill of lading, destruction record) Yes / No 1 pt
  5. Recall records are kept for the period set by company policy Yes / No 1 pt
  6. Customer safety complaint reports are filed with the date, the product and the action taken Yes / No 1 pt
  7. Play area incident reports for the last 12 months are on file Yes / No 1 pt
  8. Each recall log entry lists the locations checked (floor, stockroom, holds, demo toys) Yes / No 1 pt
  9. Employee training on recalls and product safety is recorded with the names and the dates Yes / No 1 pt
  10. Date of the last product safety training session Date
  11. A mock recall or recall drill was carried out in the last 12 months where company policy calls for one Yes / No 1 pt
  12. The result of the last mock recall is on file with the time taken to clear the floor Yes / No 1 pt
  13. Corrective actions from the previous product safety review have been completed Yes / No 1 pt
  14. Name of the manager responsible for recalls at the store Short text
  15. Overall product safety and recall readiness Rating
    • Ready and documented 5 pts
    • Partly ready 3 pts
    • Not ready 1 pt
  16. Corrective actions and comments Comments

About this template

This checklist is part of the Bindy template library. Yes / No checks score 1 point when met; ratings score the points shown for each option. The overall score is the percentage of points earned, with N/A answers excluded. In Bindy you can add photos, assign corrective actions, require sign-off and compare results across sites.

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