Checklist template

Revenue control and ticket reconciliation for parking facilities

A ready-to-use checklist with 97 items in 6 sections, covering Ticket counts, Cash, Card settlements, Exceptions, Validations, Reports. Use it as-is in Bindy, or adapt it to your own standards in minutes.

  • 6 Sections
  • 97 Items
  • 78 Yes / No checks
  • 5 Scored ratings
  • 103 Points

Use this template How audits work

1. Ticket counts 17 items

  1. Blank ticket stock is kept in a locked cabinet with access limited to named employees Yes / No 1 pt
  2. A ticket stock log records each box or roll received, with its starting and ending numbers Yes / No 1 pt
  3. Ticket rolls loaded into each entry dispenser are logged with the lane, the date and the first ticket number Yes / No 1 pt
  4. Yesterday's report was checked for gaps in the ticket number sequence, and any gap is explained in writing Yes / No 1 pt
  5. Tickets issued yesterday according to the system report Number
  6. Tickets processed at exit or pay stations yesterday according to the system report Number
  7. The difference between tickets issued and tickets processed is explained by the change in overnight inventory Yes / No 1 pt
  8. A physical count of parked vehicles is taken at the same hour each day Yes / No 1 pt
  9. The physical vehicle count is compared with the occupancy shown by the system, and the difference is recorded Yes / No 1 pt
  10. Difference between the system occupancy and the physical vehicle count on the last comparison (vehicles) Number
  11. License plates of overnight vehicles are recorded on the inventory, by handheld or plate recognition Yes / No 1 pt
  12. Open tickets older than the limit set by company policy are listed and investigated Yes / No 1 pt
  13. Open tickets older than the company policy limit on the current report Number
  14. Entry and exit loop counts for each lane are compared with the gate transactions for the same lane Yes / No 1 pt
  15. Tickets jammed, torn or spoiled at the dispenser are kept and attached to the daily report Yes / No 1 pt
  16. Test tickets issued by technicians are marked as tests and accounted for on the daily report Yes / No 1 pt
  17. Reconciliation of tickets issued to tickets collected over the last 7 days Rating
    • Reconciled every day with differences explained 5 pts
    • Reconciled with unexplained differences 3 pts
    • Not reconciled 1 pt

2. Cash 16 items

  1. Pay station cash vaults are removed only by two people together Yes / No 1 pt
  2. Keys to the pay station vaults are held separately from keys to the pay station service doors Yes / No 1 pt
  3. Full vaults are exchanged for empty locked vaults, so cash is never handled at the machine Yes / No 1 pt
  4. Each vault collection is logged with the machine number, the date, the time and both names Yes / No 1 pt
  5. The cash counted from each pay station is compared with that machine's audit report for the same period Yes / No 1 pt
  6. Largest pay station variance in the last 7 days, cash counted against machine audit (dollars) Number
  7. Variances above the limit set by company policy were reported to the regional office in writing Yes / No 1 pt
  8. Coin hoppers and bill recyclers are refilled from a logged change fund Yes / No 1 pt
  9. The refill amount entered at the machine matches the amount recorded on the change fund log Yes / No 1 pt
  10. The machine audit report is printed or exported before the vault is removed Yes / No 1 pt
  11. Bills rejected or jammed in a pay station are recorded when they are recovered Yes / No 1 pt
  12. Cash collected from machines is counted in a room covered by a camera Yes / No 1 pt
  13. Refunds given for pay station faults are linked to the fault recorded in the machine's event log Yes / No 1 pt
  14. Counterfeit or foreign bills found in a vault are recorded against the machine they came from Yes / No 1 pt
  15. Machine vault cash and cashier cash are recorded on separate lines of the daily report Yes / No 1 pt
  16. The counting room door stays locked during a count, with only the two counters inside Yes / No 1 pt

3. Card settlements 16 items

  1. Each pay station and exit terminal closes its card batch every day Yes / No 1 pt
  2. The card total on the daily revenue report matches the batch settlement total for the same day Yes / No 1 pt
  3. Settled card batches are matched to the bank or processor deposit by a person outside the facility's daily count Yes / No 1 pt
  4. Card batches unsettled or rejected in the last 7 days Number
  5. Offline or stored card transactions were forwarded to the processor within the period set by company policy Yes / No 1 pt
  6. Declined offline transactions are listed with their amounts and followed up Yes / No 1 pt
  7. Card refunds are issued only to the card used for the original payment Yes / No 1 pt
  8. Card refunds require a supervisor login different from the cashier's Yes / No 1 pt
  9. Chargeback notices are answered before the processor's deadline, with the ticket record attached Yes / No 1 pt
  10. Chargebacks received in the last 30 days Number
  11. Mobile payment and reservation platform sales are reconciled to the platform's remittance report Yes / No 1 pt
  12. Prepaid reservations redeemed at the gate are matched to the reservation list for the day Yes / No 1 pt
  13. Contactless and chip payments are enabled on every terminal, so cards are not keyed in by hand Yes / No 1 pt
  14. The serial number of each terminal installed matches the device inventory, with no unlisted device Yes / No 1 pt
  15. No terminal on the device inventory is missing or unaccounted for Yes / No 1 pt
  16. Agreement between card revenue reported and card deposits received Rating
    • Matched daily 5 pts
    • Matched weekly with open differences 3 pts
    • Not matched 1 pt

4. Exceptions 16 items

  1. The daily exception report is printed or opened and reviewed by the facility manager Yes / No 1 pt
  2. Lost ticket transactions in the last 7 days Number
  3. Each lost ticket transaction is supported by the vehicle's license plate and the customer's name or signature Yes / No 1 pt
  4. Lost ticket transactions are compared with the plate recognition or overnight inventory record of the true entry time Yes / No 1 pt
  5. Tickets processed at a rate lower than the standard tariff list the reason and the employee who applied it Yes / No 1 pt
  6. Rate overrides and manual fee entries require a supervisor code Yes / No 1 pt
  7. Rate overrides or manual fee entries in the last 7 days Number
  8. Grace-period exits (no charge within the free minutes) are reviewed for repeat plates or repeat lanes Yes / No 1 pt
  9. Tickets exchanged or reissued at the office are logged with both ticket numbers Yes / No 1 pt
  10. Backout tickets from vehicles that entered and left through the entry lane are kept and counted Yes / No 1 pt
  11. "Insufficient funds" or promise-to-pay forms are numbered, logged and followed up for collection Yes / No 1 pt
  12. Non-revenue exits by employees, vendors and contractors appear on a separate report with a named authorizer Yes / No 1 pt
  13. Tickets paid at a pay station but never used at an exit are listed and reviewed for ticket swapping Yes / No 1 pt
  14. Exception counts per cashier or lane are compared from week to week to spot outliers Yes / No 1 pt
  15. The share of transactions that are exceptions is tracked against the target set by company policy Yes / No 1 pt
  16. Review of exception transactions Rating
    • Reviewed daily and documented 5 pts
    • Reviewed occasionally 3 pts
    • Not reviewed 1 pt

5. Validations 15 items

  1. Each validation account has a signed agreement on file stating its discount and billing terms Yes / No 1 pt
  2. Validation stamps, stickers and coupons are numbered and issued to tenants against a signed log Yes / No 1 pt
  3. Unissued validation stock is kept locked with access limited to the manager Yes / No 1 pt
  4. Electronic validation accounts have individual logins, with no shared generic account Yes / No 1 pt
  5. Validations redeemed yesterday were totaled by account on the system report Yes / No 1 pt
  6. Validation use by each account is billed for the period, and the invoice agrees with the system report Yes / No 1 pt
  7. Validated transactions in the last 7 days Number
  8. A sample of 10 validated tickets carries the stamp, sticker or code of an active account Yes / No 1 pt
  9. Validations of 100 percent are limited to the accounts authorized in writing Yes / No 1 pt
  10. Employees of the facility cannot apply a validation to their own vehicle or ticket Yes / No 1 pt
  11. Hotel, restaurant and medical validations show a date, so they cannot be reused on a later visit Yes / No 1 pt
  12. Validation accounts with unpaid invoices beyond the agreed terms are suspended per company policy Yes / No 1 pt
  13. Coupons and vouchers accepted at exit are cancelled and attached to the daily report Yes / No 1 pt
  14. Unusual validation volume by one account is investigated and the result is noted Yes / No 1 pt
  15. Control of validations Rating
    • Every validation traceable to an authorized account 5 pts
    • Some validations not traceable 3 pts
    • Validation stock or accounts uncontrolled 1 pt

6. Reports 17 items

  1. A daily revenue report is completed for every operating day, with no day missing in the last 30 Yes / No 1 pt
  2. The daily report shows revenue by type: transient, monthly, validation, event and mobile Yes / No 1 pt
  3. The daily report is signed by the person who prepared it and by a second reviewer Yes / No 1 pt
  4. System reports supporting the daily report (lane, cashier, pay station) are attached or stored with it Yes / No 1 pt
  5. Monthly access cards and transponders active in the system match the list of paying monthly accounts Yes / No 1 pt
  6. Active monthly credentials with no matching paying account on the last comparison Number
  7. Credentials of cancelled monthly accounts were deactivated on the cancellation date Yes / No 1 pt
  8. The access report is reviewed for monthly credentials used by more than one vehicle Yes / No 1 pt
  9. Event parking sales are reconciled to the vehicles counted or the prepaid list for each event Yes / No 1 pt
  10. System user accounts belong to current employees only, checked against the staff list Yes / No 1 pt
  11. System clocks on lanes and pay stations show the same time, to the minute Yes / No 1 pt
  12. The system audit trail of setting and rate table changes is reviewed monthly by someone outside the facility Yes / No 1 pt
  13. Date of the last revenue control audit by the regional or head office Date
  14. Corrective actions from the last revenue control audit have been completed Yes / No 1 pt
  15. Name of the facility manager Short text
  16. Overall revenue integrity of the facility Rating
    • Strong 5 pts
    • Partial 3 pts
    • Weak 1 pt
  17. Variances and corrective actions Comments

About this template

This checklist is part of the Bindy template library. Yes / No checks score 1 point when met; ratings score the points shown for each option. The overall score is the percentage of points earned, with N/A answers excluded. In Bindy you can add photos, assign corrective actions, require sign-off and compare results across sites.

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