Checklist template

Wayfinding, rate signage and brand standards for parking facilities

A ready-to-use checklist with 102 items in 6 sections, covering Rate signs, Wayfinding, Entrance identity, Digital signs, Condition, Regulatory notices. Use it as-is in Bindy, or adapt it to your own standards in minutes.

  • 6 Sections
  • 102 Items
  • 90 Yes / No checks
  • 5 Scored ratings
  • 115 Points

Use this template How audits work

1. Rate signs 17 items

  1. A rate sign can be read from the driver's seat before the vehicle enters the entry lane Yes / No 1 pt
  2. The rates on the entrance sign match the rates programmed in the pay station, checked on one transaction or the rate screen Yes / No 1 pt
  3. The rates on the entrance sign match the rates published on the company website or app for this facility Yes / No 1 pt
  4. The daily maximum is shown on the same sign as the hourly rates Yes / No 1 pt
  5. The sign states whether the daily maximum resets at midnight or after 24 hours Yes / No 1 pt
  6. Early bird, evening and weekend rates show the entry and exit times that apply Yes / No 1 pt
  7. The event rate sign is displayed only on event days Yes / No 1 pt
  8. The monthly parking rate, or how to ask about it, is posted at the entrance or office Yes / No 1 pt
  9. The lost ticket charge is posted at the pay stations and the exit lanes Yes / No 1 pt
  10. Taxes or fees added to the posted rate are disclosed on the rate sign as required by local regulation Yes / No 1 pt
  11. Rate changes are made with a full replacement panel or professionally cut numerals, not tape or marker Yes / No 1 pt
  12. No superseded rate sign remains anywhere in the facility Yes / No 1 pt
  13. The oversize vehicle surcharge, where charged, is posted before the entry gate Yes / No 1 pt
  14. Accepted payment types (cards, cash, mobile) are shown at the entry and at each pay station Yes / No 1 pt
  15. The rate sign on each pedestrian-level pay station repeats the rates shown at the entrance Yes / No 1 pt
  16. Date of the last rate change at this facility Date
  17. Clarity of the rates for a first-time customer at the entrance Rating
    • Clear before entering 5 pts
    • Readable only when stopped at the gate 3 pts
    • Missing or contradictory 1 pt

2. Wayfinding 20 items

  1. A sign visible from the street approach in each direction identifies the entrance as public parking Yes / No 1 pt
  2. The clearance height on the street-side entrance sign matches the height shown on the clearance bar Yes / No 1 pt
  3. Each level is identified by a number or letter at the top of every ramp Yes / No 1 pt
  4. Each level uses its assigned color or theme on columns, per the facility sign plan Yes / No 1 pt
  5. Row or section markers are visible from every parking space sampled on two levels Yes / No 1 pt
  6. Wayfinding signs all use the brand's current typeface, colors and arrow style, with no mix of old and new sign families Yes / No 1 pt
  7. Signs pointing to available parking (up, down, next level) are present at the ramps Yes / No 1 pt
  8. Signs inside the elevator cabs state what each level leads to (street, skybridge, building lobby) Yes / No 1 pt
  9. Elevator lobbies show the level identifier on the side facing the parking area Yes / No 1 pt
  10. The level identifier can be read from inside the elevator cab when the doors open Yes / No 1 pt
  11. "Pay before returning to your car" signs are placed at the pedestrian exits in pay-on-foot facilities Yes / No 1 pt
  12. Directory maps at the elevator lobbies show the current layout, with the "You are here" marker in the right place Yes / No 1 pt
  13. Each pedestrian exit names the street or building it leads to Yes / No 1 pt
  14. Signs to accessible parking spaces start at the entrance Yes / No 1 pt
  15. Signs to electric vehicle charging spaces start at the entrance Yes / No 1 pt
  16. Reserved, monthly-only and nested areas are signed at their boundaries Yes / No 1 pt
  17. One-way aisle and do-not-enter signs match the painted arrows on the pavement Yes / No 1 pt
  18. Reminders to note the level and row are posted at the elevator lobbies or stair doors Yes / No 1 pt
  19. A driver following only the signs can reach the exit from the top level without a wrong turn, as tested during the visit Yes / No 1 pt
  20. Ease of finding the way through the facility Rating
    • Easy for a first-time visitor 5 pts
    • One or two confusing points 3 pts
    • Confusing at several points 1 pt

3. Entrance identity 17 items

  1. The main identification sign shows the current company logo, with no earlier logo or former operator name Yes / No 1 pt
  2. The facility name or number on the sign matches the name shown in the app and on receipts Yes / No 1 pt
  3. Illuminated letters and logo panels on the entrance sign match in color and brightness, with no mismatched replacement panel Yes / No 1 pt
  4. Entry and exit lanes are labeled overhead or on the pavement Yes / No 1 pt
  5. Lane signs for ticket, monthly and pre-booked customers match how the lanes are set up today Yes / No 1 pt
  6. Gate arms carry the reflective striping or padding of the brand standard Yes / No 1 pt
  7. Ticket dispensers and card readers carry current brand decals with no peeling edge Yes / No 1 pt
  8. Step-by-step instructions on the entry and exit equipment match the equipment actually installed Yes / No 1 pt
  9. The customer service phone number is posted at the entry and exit equipment Yes / No 1 pt
  10. Hours of operation are posted at the vehicle entrance Yes / No 1 pt
  11. The cashier booth or office carries the current brand fascia Yes / No 1 pt
  12. No handwritten notice is taped to the booth or office glass Yes / No 1 pt
  13. Promotional banners at the entrance are current campaigns approved by marketing Yes / No 1 pt
  14. Banners are tensioned and fixed at all corners Yes / No 1 pt
  15. Logos of mobile payment and reservation partners at the entrance are the ones currently contracted Yes / No 1 pt
  16. Attendants at the entrance wear the current uniform, where the facility is staffed Yes / No 1 pt
  17. First impression of the entrance from the street Rating
    • Clean, lit and on brand 5 pts
    • Minor flaws 3 pts
    • Dated, damaged or off brand 1 pt

4. Digital signs 15 items

  1. Space-available counts at the entrance use the approved display format (level name, count, arrow) Yes / No 1 pt
  2. Space-count signs at each level name the level the same way as the identifiers painted on the columns Yes / No 1 pt
  3. Messages on digital signs use the company's approved wording, with no spelling errors Yes / No 1 pt
  4. No LED sign has dead modules, missing rows or flickering segments Yes / No 1 pt
  5. Digital signs show the current facility name and logo on their idle or default screen Yes / No 1 pt
  6. Variable message signs show no test text, error code or blank default screen Yes / No 1 pt
  7. Rates shown on digital rate boards match the static rate signs Yes / No 1 pt
  8. Advertising on digital screens is current and scheduled by the company or its contracted media partner Yes / No 1 pt
  9. Screen brightness is readable in daylight at the entrance Yes / No 1 pt
  10. Pay station screens show the current brand screens Yes / No 1 pt
  11. Pay station screens have no burn-in or cracked glass Yes / No 1 pt
  12. The language options offered on pay station screens match the facility standard Yes / No 1 pt
  13. A named person or vendor is responsible for updating digital sign content, and staff could name them Yes / No 1 pt
  14. Name of the person or vendor who updates digital sign content Short text
  15. Digital signs found faulty or showing wrong content during the visit Number

5. Condition 16 items

  1. Signs counted as damaged, faded or missing during the visit Number
  2. Sign faces are free of graffiti and stickers Yes / No 1 pt
  3. Reflective signs still reflect when checked with a flashlight Yes / No 1 pt
  4. Sign panels are straight and firmly fixed to their posts or brackets Yes / No 1 pt
  5. Hanging signs and clearance bars show no impact damage Yes / No 1 pt
  6. No sign is hidden by pipes, ducts, lights or landscaping Yes / No 1 pt
  7. Painted level identifiers and color bands on columns are not peeling or faded Yes / No 1 pt
  8. Arrow and text panels added to existing signs are fixed with matching fasteners and finish, with no zip ties or tape Yes / No 1 pt
  9. Electric vehicle charging spaces carry the standard charging symbol and the name of the charging network Yes / No 1 pt
  10. Temporary signs show the date they were put up Yes / No 1 pt
  11. Temporary signs are printed on the company's branded template Yes / No 1 pt
  12. Sign posts and brackets leave no rust staining on the sign face or the wall below Yes / No 1 pt
  13. Light boxes have intact faces with no yellowing or cracks Yes / No 1 pt
  14. Signs covered or removed during construction work have temporary replacements Yes / No 1 pt
  15. Date of the last documented sign inventory or sign audit Date
  16. Overall condition of signs and painted level identifiers Rating
    • Like new 5 pts
    • Some wear 3 pts
    • Widespread damage or fading 1 pt

6. Regulatory notices 17 items

  1. The terms and conditions of parking (the contract notice) are posted at each vehicle entrance Yes / No 1 pt
  2. The limitation of liability wording on the entrance notice matches the wording on the ticket or receipt Yes / No 1 pt
  3. The operator's name and contact address or phone appear on the posted notice as required by local regulation Yes / No 1 pt
  4. The parking operator license or permit, where required by local regulation, is displayed and current Yes / No 1 pt
  5. Towing and immobilization notices are the current versions, with no notice naming a former towing company Yes / No 1 pt
  6. Accessible parking spaces have the post-mounted sign required by local regulation Yes / No 1 pt
  7. Van-accessible spaces are identified on their signs Yes / No 1 pt
  8. Fire lanes are marked with signs or painted curbs as required by local regulation Yes / No 1 pt
  9. Video surveillance notices are posted at vehicle and pedestrian entrances where required by local regulation Yes / No 1 pt
  10. The complaint or consumer contact notice is posted where required by local regulation Yes / No 1 pt
  11. Electric vehicle charging rates and idle fees are posted at the chargers Yes / No 1 pt
  12. No-idling notices are posted at the vehicle entrances where required by local regulation or company policy Yes / No 1 pt
  13. No-smoking notices are posted at the elevator lobbies and stair doors where required by local regulation or company policy Yes / No 1 pt
  14. The notice about receipts (available on request or issued automatically) is posted at the pay stations Yes / No 1 pt
  15. Name of the facility manager Short text
  16. Overall signage and brand standard of the facility Rating
    • Meets standards 5 pts
    • Needs improvement 3 pts
    • Unacceptable 1 pt
  17. Signs to replace or correct Comments

About this template

This checklist is part of the Bindy template library. Yes / No checks score 1 point when met; ratings score the points shown for each option. The overall score is the percentage of points earned, with N/A answers excluded. In Bindy you can add photos, assign corrective actions, require sign-off and compare results across sites.

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