Checklist template

Car Rental Agency

A ready-to-use checklist with 68 items in 7 sections, covering Exterior and Entrance, Rental Counter and Lobby, Staffing and Professionalism, Safety and Compliance, Inventory and Logistics, Restrooms and Amenities and more. Use it as-is in Bindy, or adapt it to your own standards in minutes.

  • 7 Sections
  • 68 Items
  • 65 Yes / No checks
  • 1 Scored ratings
  • 612 Points

Use this template How audits work

1. Exterior and Entrance 10 items

  1. Main signage is clean, illuminated, and visible Yes / No 10 pts
  2. Parking lot is free of debris and weeds Yes / No 5 pts
  3. Entrance glass and doors are streak-free Yes / No 5 pts
  4. Sidewalk and curb appeal are inviting Yes / No 5 pts
  5. Operating hours are clearly posted and accurate Yes / No 2 pts
  6. Exterior trash receptacles are not overflowing Yes / No 5 pts
  7. Accessibility ramps/automatic doors functional Yes / No 10 pts
  8. Exterior lighting is fully operational for safety Yes / No 10 pts
  9. Directional signage for returns is clear Yes / No 8 pts
  10. Key drop-box is secure and functional Yes / No 15 pts

2. Rental Counter and Lobby 12 items

  1. Counter surfaces are clean and organized Yes / No 5 pts
  2. Floor is clean and free of trip hazards Yes / No 8 pts
  3. Queuing area is clearly defined with stanchions Yes / No 3 pts
  4. Customer seating area is tidy and comfortable Yes / No 5 pts
  5. Brochures and promotional materials are stocked Yes / No 2 pts
  6. Digital displays/TVs are functional and current Yes / No 5 pts
  7. All computer terminals and card readers functional Yes / No 15 pts
  8. Printer has sufficient paper and toner Yes / No 5 pts
  9. Pens and clipboards are available for customers Yes / No 2 pts
  10. Hand sanitizer station is filled Yes / No 3 pts
  11. Lobby temperature and ventilation are pleasant Yes / No 5 pts
  12. Lobby/Counter Maintenance Notes Comments

3. Staffing and Professionalism 10 items

  1. Staff are in full uniform with nametags Yes / No 10 pts
  2. Staff are actively greeting customers upon entry Yes / No 15 pts
  3. Employees are following phone etiquette standards Yes / No 8 pts
  4. Counter is never left unattended Yes / No 20 pts
  5. Staff are knowledgeable about current promotions Yes / No 10 pts
  6. Upselling (Insurance/Upgrades) is being attempted Yes / No 12 pts
  7. Staff are following secure ID verification steps Yes / No 25 pts
  8. Staff are explaining fuel and mileage policies Yes / No 10 pts
  9. Rental agreements are being initialed correctly Yes / No 15 pts
  10. Conflict resolution is handled professionally Yes / No 10 pts

4. Safety and Compliance 10 items

  1. Fire extinguisher is present and inspected Yes / No 15 pts
  2. First aid kit is accessible and stocked Yes / No 10 pts
  3. Emergency exit signs are illuminated Yes / No 10 pts
  4. "No Smoking" signs are visible Yes / No 2 pts
  5. Key storage cabinet is locked and secure Yes / No 30 pts
  6. Rental contracts/PII are not left in view Yes / No 25 pts
  7. Wet floor signs are available for use Yes / No 5 pts
  8. Security cameras are positioned and functional Yes / No 20 pts
  9. Cash drawer/Safe protocols are followed Yes / No 20 pts
  10. Breakroom/Back office is free of fire hazards Yes / No 10 pts

5. Inventory and Logistics 10 items

  1. Key tags match vehicle inventory list Yes / No 15 pts
  2. Ready-to-rent keys are clearly separated Yes / No 10 pts
  3. Upgrade vehicles are parked in "showcase" spots Yes / No 8 pts
  4. Return lane is clear of unauthorized vehicles Yes / No 10 pts
  5. Tablets/Mobile return devices are charged Yes / No 15 pts
  6. Fuel cards are accounted for and secure Yes / No 20 pts
  7. Lost and Found items are logged and stored Yes / No 5 pts
  8. Out-of-service vehicles are tagged correctly Yes / No 10 pts
  9. Cleaning supplies for quick-turnarounds stocked Yes / No 5 pts
  10. Shuttle/Transfer logs are up to date Yes / No 5 pts

6. Restrooms and Amenities 10 items

  1. Restroom is clean and odor-free Yes / No 15 pts
  2. Toilet paper and paper towels are stocked Yes / No 5 pts
  3. Soap dispenser is functional and full Yes / No 5 pts
  4. Trash can in restroom is not full Yes / No 5 pts
  5. Mirror and sink are clean Yes / No 3 pts
  6. Coffee station/Water cooler is clean and full Yes / No 5 pts
  7. Vending machines are functional and stocked Yes / No 3 pts
  8. Baby changing station is clean and functional Yes / No 5 pts
  9. Restroom cleaning log is updated Yes / No 2 pts
  10. Amenities (WiFi info) are clearly posted Yes / No 2 pts

7. Final Shop Review 6 items

  1. Overall brand standards are being met Yes / No 20 pts
  2. Current Shop Traffic Level Rating
    • High 1 pt
    • Moderate 1 pt
    • Low 1 pt
  3. Manager on duty is present Yes / No 10 pts
  4. Daily goal sheet is visible to staff Yes / No 5 pts
  5. End-of-shift handover notes completed Yes / No 8 pts
  6. Additional Observations: Comments

About this template

This checklist is part of the Bindy template library. Yes / No checks score 1 point when met; ratings score the points shown for each option. The overall score is the percentage of points earned, with N/A answers excluded. In Bindy you can add photos, assign corrective actions, require sign-off and compare results across sites.

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