Checklist template

Business Services Center

A ready-to-use checklist with 76 items in 6 sections, covering Storefront and Lobby, Shipping and Receiving, Print and Document Services, Mailbox and Notary Services, Backroom and Operations, Safety and Compliance. Use it as-is in Bindy, or adapt it to your own standards in minutes.

  • 6 Sections
  • 76 Items
  • 72 Yes / No checks
  • 3 Scored ratings
  • 990 Points

Use this template How audits work

1. Storefront and Lobby 13 items

  1. Is the main signage clean and fully illuminated? Yes / No 10 pts
  2. Are entrance doors and glass free of smudges and streaks? Yes / No 5 pts
  3. Is the sidewalk and entry area free of trash and debris? Yes / No 10 pts
  4. Are current promotional posters displayed and in good condition? Yes / No 5 pts
  5. Is the entrance clear of any obstacles or trip hazards? Yes / No 15 pts
  6. Are store hours and contact info clearly visible? Yes / No 5 pts
  7. Are security cameras at the entrance unobstructed? Yes / No 15 pts
  8. Is the lobby music/TV at a professional volume? Yes / No 5 pts
  9. Is the customer packing table clean and stocked with tape/pens? Yes / No 10 pts
  10. Are retail displays (boxes, bubble wrap) organized and stocked? Yes / No 10 pts
  11. Is the entry mat clean and positioned correctly? Yes / No 5 pts
  12. Are waste bins for customer backing-paper empty? Yes / No 5 pts
  13. Initial lobby impression: Rating
    • Professional/Organized 10 pts
    • Cluttered 5 pts
    • Poor/Unkempt 0 pts

2. Shipping and Receiving 12 items

  1. Was the customer greeted within 15 seconds of entry? Yes / No 15 pts
  2. Did staff verify the contents for prohibited/hazardous items? Yes / No 25 pts
  3. Is the scale calibrated and displaying zero before use? Yes / No 20 pts
  4. Are dimensions measured accurately for dimensional weight? Yes / No 15 pts
  5. Was the customer offered various shipping speed options? Yes / No 10 pts
  6. Did staff offer shipping insurance or declared value coverage? Yes / No 15 pts
  7. Are labels applied clearly and without creases? Yes / No 10 pts
  8. Is the drop-off area for pre-labeled packages organized? Yes / No 10 pts
  9. Are QR code returns processed efficiently? Yes / No 15 pts
  10. Are high-value packages stored in a secure area? Yes / No 20 pts
  11. Did staff thank the customer and provide a receipt? Yes / No 5 pts
  12. Are carrier pickup times clearly communicated? Yes / No 5 pts

3. Print and Document Services 13 items

  1. Is the print production area clean and organized? Yes / No 10 pts
  2. Are self-serve copiers functional and loaded with paper? Yes / No 15 pts
  3. Are paper stocks organized by weight and finish? Yes / No 10 pts
  4. Is the guillotine cutter/trimmer used with safety guards? Yes / No 15 pts
  5. Are binding and laminating machines clean and functional? Yes / No 10 pts
  6. Is the computer rental station clean and functional? Yes / No 10 pts
  7. Are finished print orders stored in labeled bins? Yes / No 15 pts
  8. Did staff perform a quality check on the first print run? Yes / No 20 pts
  9. Are ink and toner cartridges recycled correctly? Yes / No 5 pts
  10. Is large-format/poster equipment calibrated? Yes / No 15 pts
  11. Are copyright notices clearly posted for customers? Yes / No 5 pts
  12. Is PII (Personal Identifiable Info) cleared from copiers? Yes / No 30 pts
  13. Print area organization: Rating
    • High Standard 15 pts
    • Average 7 pts
    • Disorganized 0 pts

4. Mailbox and Notary Services 12 items

  1. Is the mailbox area clean and free of loose mail? Yes / No 10 pts
  2. Are oversized packages logged in the system immediately? Yes / No 15 pts
  3. Is the Notary journal updated and kept secure? Yes / No 25 pts
  4. Is the Notary seal/stamp stored in a locked drawer? Yes / No 25 pts
  5. Did staff verify ID for Notary or Mailbox services? Yes / No 30 pts
  6. Are mailbox renewal notices sent on time? Yes / No 10 pts
  7. Is the shredding bin locked and secure? Yes / No 20 pts
  8. Are passport photo services functional and well-lit? Yes / No 10 pts
  9. Is the fax machine (if applicable) functional? Yes / No 5 pts
  10. Are mailbox keys tracked and inventoried? Yes / No 15 pts
  11. Is the "Mailbox Full" policy enforced? Yes / No 10 pts
  12. Are staff knowledgeable about USPS Form 1583? Yes / No 15 pts

5. Backroom and Operations 12 items

  1. Is the stockroom organized with clear walkways? Yes / No 15 pts
  2. Are carrier supplies (envelopes/boxes) neatly binned? Yes / No 10 pts
  3. Is the POS area clean and free of personal items? Yes / No 5 pts
  4. Are shipping bags and thermal paper fully stocked? Yes / No 5 pts
  5. Are staff break areas and restrooms clean and stocked? Yes / No 15 pts
  6. Are damaged retail goods tagged and separated? Yes / No 10 pts
  7. Is the backroom floor clean and free of loose packing peanuts? Yes / No 10 pts
  8. Are specialized tools (heavy-duty staplers) stored safely? Yes / No 5 pts
  9. Is new retail inventory processed promptly? Yes / No 10 pts
  10. Are inventory sensors/scanners fully charged? Yes / No 10 pts
  11. Is out-of-stock (OOS) signage used correctly? Yes / No 5 pts
  12. Is the backroom free of loose trash or cardboard? Yes / No 10 pts

6. Safety and Compliance 14 items

  1. Are all emergency exits completely unobstructed? Yes / No 50 pts
  2. Are fire extinguishers charged and tagged? Yes / No 20 pts
  3. Are electrical panels clear (3ft clearance)? Yes / No 25 pts
  4. Is the first aid kit accessible and stocked? Yes / No 15 pts
  5. Are hazardous cleaning chemicals stored safely? Yes / No 15 pts
  6. Are wet floor signs available for immediate use? Yes / No 10 pts
  7. Are step stools/ladders stored correctly? Yes / No 10 pts
  8. Is the flooring free of cracks or trip hazards? Yes / No 10 pts
  9. Are employee rights posters clearly displayed? Yes / No 5 pts
  10. Is the alarm system functional and tested? Yes / No 20 pts
  11. Are MSDS (Material Safety Data Sheets) accessible? Yes / No 20 pts
  12. Is the trash dumpster area secure and tidy? Yes / No 10 pts
  13. Safety compliance level: Rating
    • Fully Compliant 30 pts
    • Minor Deficiencies 10 pts
    • High Risk 0 pts
  14. Final audit summary: Comments

About this template

This checklist is part of the Bindy template library. Yes / No checks score 1 point when met; ratings score the points shown for each option. The overall score is the percentage of points earned, with N/A answers excluded. In Bindy you can add photos, assign corrective actions, require sign-off and compare results across sites.

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