Checklist template

Department Store Operations

A ready-to-use checklist with 37 items in 6 sections, covering Cosmetics & Premium Essentials, Apparel & Visual Merchandising, Fitting Rooms & Customer Experience, Central Cash Wrap & Throughput, Home Goods & Hardlines Logistics, Asset Protection & Facility Safety. Use it as-is in Bindy, or adapt it to your own standards in minutes.

  • 6 Sections
  • 37 Items
  • 30 Yes / No checks
  • 6 Scored ratings
  • 322 Points

Use this template How audits work

1. Cosmetics & Premium Essentials 6 items

  1. Are all premium beauty testers clean, sanitized, and equipped with single-use applicators? Yes / No 10 pts
  2. Are high-shrink designer fragrances secured behind locked glass or equipped with functional tether alarms? Yes / No 10 pts
  3. Is the central cosmetics counter lighting fully operational with zero burned-out display bulbs? Yes / No 8 pts
  4. Are specialized brand advisors actively engaging guests within 10 seconds of arrival? Yes / No 9 pts
  5. Is the counter surface entirely free of unapproved brand signage, clutter, or personal items? Yes / No 7 pts
  6. Premium Counter Presentation: Rating
    • Luxury Standards Met 10 pts
    • Minor Presentation Gaps 5 pts
    • Deficient/Below Brand Standard 0 pts

2. Apparel & Visual Merchandising 6 items

  1. Are apparel focal walls and feature tables styled strictly according to the seasonal corporate lookbook? Yes / No 9 pts
  2. Is loose apparel sorted precisely by size (smallest to largest) and faced uniformly on hangers? Yes / No 8 pts
  3. Are all visual mannequins cleanly dressed, properly positioned, and free of visible dust? Yes / No 8 pts
  4. Are clearance and markdown racks neatly consolidated, accurately ticketed, and categorized by size? Yes / No 7 pts
  5. Are heavy outerwear items and premium suiting hung on robust, brand-approved hangers? Yes / No 8 pts
  6. Fashion Floor Readiness: Rating
    • Editorial/Grand Opening Ready 10 pts
    • Minor Sorting Needed 5 pts
    • Disorganized/Unshoppable 0 pts

3. Fitting Rooms & Customer Experience 6 items

  1. Are fitting room service desks continuously staffed and clear of accumulated go-backs? Yes / No 10 pts
  2. Are individual fitting room mirrors, floors, and seating benches clean and lint-free? Yes / No 8 pts
  3. Are clothes hooks and hangers inside the stalls strictly clear of previous guest items? Yes / No 7 pts
  4. Are associates utilizing the multi-item tracking log or door placards to mitigate shrink? Yes / No 10 pts
  5. Do stylists actively suggest coordinated accessories or alternative sizes to active shoppers? Yes / No 9 pts
  6. Fitting Suite Standards: Rating
    • Exceptional Hospitality 10 pts
    • Service Lags/Untidy 5 pts
    • Neglected High-Risk Zone 0 pts

4. Central Cash Wrap & Throughput 6 items

  1. Are queue line barriers neatly aligned and clear of stray, abandoned merchandise? Yes / No 7 pts
  2. Are impulse merchandise displays fully stocked, priced, and front-faced at the register lanes? Yes / No 8 pts
  3. Did cashiers explicitly offer the store rewards program or store credit card during checkout? Yes / No 9 pts
  4. Is the average customer checkout wait time during peak windows under 4 minutes? Yes / No 9 pts
  5. Are high-value brand gift boxes, tissue paper, and shopping bags fully stocked behind the counter? Yes / No 8 pts
  6. Front-End Efficiency: Rating
    • Fluid/Fast-Paced 10 pts
    • Moderate Bottlenecks 5 pts
    • Severe Delays/Poor Service 0 pts

5. Home Goods & Hardlines Logistics 6 items

  1. Are large appliances and heavy furniture floor displays securely anchored and safe for guest interaction? Yes / No 10 pts
  2. Is fragile glassware, dinnerware, or seasonal decor organized safely on stable, clean shelves? Yes / No 9 pts
  3. Are open-box or customer-returned home electronics functional, fully repackaged, and verified? Yes / No 8 pts
  4. Are heavy bulk items (e.g., cookware sets, vacuums) stocked on lower tiers to prevent falling hazards? Yes / No 9 pts
  5. Is the bridal/gift registry kiosk clean, operational, and loaded with thermal printing paper? Yes / No 8 pts
  6. Hardlines Execution: Rating
    • Flawless Presentation 10 pts
    • Shelving Holes/Clutter 5 pts
    • Unsafe/Damaged Displays 0 pts

6. Asset Protection & Facility Safety 7 items

  1. Are all multi-floor passenger elevators and escalators running smoothly with current certificates posted? Yes / No 10 pts
  2. Are electronic article surveillance (EAS) security gates active and functional at all public exits? Yes / No 10 pts
  3. Are emergency fire exit routes and main perimeter corridors completely free of stock boxes? Yes / No 10 pts
  4. Is the high-value stockroom cage locked securely with automated access logs active? Yes / No 10 pts
  5. Are mobile rolling garment racks and stock carts kept out of main customer walkways? Yes / No 9 pts
  6. Risk & Compliance Rigor: Rating
    • Zero Tolerance Standard 10 pts
    • Minor Housekeeping Gaps 5 pts
    • Critical Liability Risk 0 pts
  7. Final summary Comments

About this template

This checklist is part of the Bindy template library. Yes / No checks score 1 point when met; ratings score the points shown for each option. The overall score is the percentage of points earned, with N/A answers excluded. In Bindy you can add photos, assign corrective actions, require sign-off and compare results across sites.

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