Checklist template

Hotel Daily Operations & Guest Experience

A ready-to-use checklist with 40 items in 6 sections, covering Front Desk & Lobby Readiness, Housekeeping & Guest Rooms, Safety & Security Sweep, Food & Beverage (F&B) Operations, Maintenance & Facility Quality, Technology & Administration. Use it as-is in Bindy, or adapt it to your own standards in minutes.

  • 6 Sections
  • 40 Items
  • 33 Yes / No checks
  • 6 Scored ratings
  • 1025 Points

Use this template How audits work

1. Front Desk & Lobby Readiness 7 items

  1. Is the lobby floor clean and free of luggage/debris? Yes / No 15 pts
  2. Are Front Desk agents in full uniform with name tags visible? Yes / No 20 pts
  3. Is the "Guest Refreshment" station (coffee/water) stocked? Yes / No 10 pts
  4. Are all public-area digital signage/displays current? Yes / No 10 pts
  5. Are key cards and arrival packets prepped for today's check-ins? Yes / No 25 pts
  6. Is the lobby music and lighting set to the correct day/night mode? Yes / No 10 pts
  7. First Impression Standard: Rating
    • Luxury/Pristine 20 pts
    • Standard/Functional 10 pts
    • Poor/Unprofessional 0 pts

2. Housekeeping & Guest Rooms 7 items

  1. Are all "Stay-over" and "Check-out" rooms assigned in the PMS? Yes / No 30 pts
  2. Are Housekeeping carts organized and stocked (no loose linens)? Yes / No 15 pts
  3. Is a random "5-Point Spot Check" completed for vacant ready rooms? Yes / No 40 pts
  4. Are guest corridors free of room service trays and trash? Yes / No 25 pts
  5. Are public restrooms cleaned and logged every 2 hours? Yes / No 20 pts
  6. Are all "Do Not Disturb" (DND) rooms tracked and logged? Yes / No 15 pts
  7. Cleanliness Score: Rating
    • Impeccable 40 pts
    • Minor Inconsistencies 20 pts
    • Substandard 0 pts

3. Safety & Security Sweep 7 items

  1. Are all emergency exit doors clear and functioning? Yes / No 100 pts
  2. Are stairwells well-lit and free of storage/obstacles? Yes / No 50 pts
  3. Is the pool/fitness area gate locking mechanism functional? Yes / No 40 pts
  4. Are CCTV monitors operational and recording? Yes / No 30 pts
  5. Is the "Manager on Duty" (MOD) log updated with overnight incidents? Yes / No 25 pts
  6. Are fire extinguishers visible and in their designated brackets? Yes / No 35 pts
  7. Property Security Status: Rating
    • Fully Secured 50 pts
    • Minor Safety Gaps 25 pts
    • Critical Risk Found 0 pts

4. Food & Beverage (F&B) Operations 6 items

  1. Is the breakfast buffet/restaurant set up and clean? Yes / No 25 pts
  2. Are all F&B refrigerators at or below 41°F (5°C)? Yes / No 50 pts
  3. Are high-touch surfaces (menus, tables) sanitized regularly? Yes / No 20 pts
  4. Is the dishwashing area clear of "log-jams" and backlogs? Yes / No 15 pts
  5. Are bar/lounge areas stocked and organized for evening service? Yes / No 20 pts
  6. F&B Readiness: Rating
    • 100% Ready 30 pts
    • Behind Schedule 15 pts
    • Significant Failures 0 pts

5. Maintenance & Facility Quality 6 items

  1. Are all lobby and corridor light fixtures functional? Yes / No 15 pts
  2. Are elevators operating smoothly with clean interior panels? Yes / No 20 pts
  3. Is the exterior parking lot free of litter and well-lit? Yes / No 15 pts
  4. Are all high-priority maintenance tickets (e.g., HVAC) assigned? Yes / No 30 pts
  5. Is the laundry room equipment operating without leaks/noise? Yes / No 25 pts
  6. Asset Maintenance Level: Rating
    • High 25 pts
    • Average/Reactive 12 pts
    • Neglected 0 pts

6. Technology & Administration 7 items

  1. Is the Guest Wi-Fi speed verified and functional? Yes / No 20 pts
  2. Are staff radios/communication devices charged and issued? Yes / No 15 pts
  3. Is the shift-handover meeting completed for all departments? Yes / No 25 pts
  4. Are any high-profile or VIP arrivals noted and prepped? Yes / No 20 pts
  5. Are office supply inventories (paper, toner) replenished? Yes / No 10 pts
  6. Back-Office Efficiency: Rating
    • Highly Organized 20 pts
    • Standard 10 pts
    • Disorganized 0 pts
  7. Final summary Comments

About this template

This checklist is part of the Bindy template library. Yes / No checks score 1 point when met; ratings score the points shown for each option. The overall score is the percentage of points earned, with N/A answers excluded. In Bindy you can add photos, assign corrective actions, require sign-off and compare results across sites.

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