Checklist template

Hotel KPI

A ready-to-use checklist with 31 items in 5 sections, covering RevPAR & Frontend Yield Systems, Housekeeping Velocity & LCPOR Controls, Asset Preservation & OOO Minimization, Guest Satisfaction (GSS) & Loyalty Drivers, Distribution & Administrative Governance. Use it as-is in Bindy, or adapt it to your own standards in minutes.

  • 5 Sections
  • 31 Items
  • 25 Yes / No checks
  • 5 Scored ratings
  • 281 Points

Use this template How audits work

1. RevPAR & Frontend Yield Systems 6 items

  1. Are the front desk agents actively executing the corporate walk-in and upsell premium pricing strategy? Yes / No 10 pts
  2. Is the Property Management System (PMS) rates matrix completely synchronized with the Central Reservation System (CRS)? Yes / No 10 pts
  3. Did observed agents attempt to secure a direct booking or email capture for unbooked inquiry calls? Yes / No 9 pts
  4. Are active daily occupancy, ADR, and RevPAR targets written on the backroom shift huddle board? Yes / No 9 pts
  5. Are early check-in or late checkout fees consistently applied and logged according to corporate policy? Yes / No 8 pts
  6. Revenue Capture Rigor: Rating
    • High-Yield Optimization 10 pts
    • Passive Upsell Culture 5 pts
    • Uncontrolled Rate Slippage 0 pts

2. Housekeeping Velocity & LCPOR Controls 6 items

  1. Is the average room cleaning turnaround time tracking within the corporate minute-per-room (MPR) target? Yes / No 10 pts
  2. Are housekeeping cart layouts standardized and fully stocked before the morning shift to prevent staging delays? Yes / No 9 pts
  3. Are stayover rooms vs. checkout rooms prioritized systematically in the PMS to accelerate early arrivals? Yes / No 9 pts
  4. Is the housekeeping supervisor floor-check pass rate hitting the required 95% quality standard on first review? Yes / No 10 pts
  5. Is rooms-department labor scheduling adjusted dynamically by 2:00 PM daily based on rolling occupancy forecasts? Yes / No 10 pts
  6. Rooms Productivity Flow: Rating
    • High-Velocity Precision 10 pts
    • Housekeeping Staging Lags 5 pts
    • Uncontrolled Labor Spend 0 pts

3. Asset Preservation & OOO Minimization 6 items

  1. Is the property's total Out-of-Order (OOO) room rate strictly below the maximum 1.5% corporate limit? Yes / No 10 pts
  2. Are guestroom PM (Preventative Maintenance) cycles executed and logged for at least 3 rooms per day? Yes / No 9 pts
  3. Are non-functional guestroom assets (light fixtures, TV links, PTAC units) repaired within the 24-hour SLA? Yes / No 9 pts
  4. Is a dedicated, locked maintenance parts inventory tracked weekly to prevent critical repair stockouts? Yes / No 8 pts
  5. Are public space plumbing fixtures and ice machines inspected daily for slow leaks or condensation? Yes / No 9 pts
  6. Engineering Maintenance Level: Rating
    • Exceptional Asset Protection 10 pts
    • Deferred Maintenance Backlog 5 pts
    • Severe Revenue Loss Hazard 0 pts

4. Guest Satisfaction (GSS) & Loyalty Drivers 6 items

  1. Did the front desk agent explicitly deliver the brand-mandated verbal greeting and elite tier recognition? Yes / No 10 pts
  2. Are Guest Satisfaction Survey (GSS) low-score alerts responded to by a manager within the 24-hour brand window? Yes / No 10 pts
  3. Is the digital Wi-Fi landing page operational and delivering the corporate-guaranteed bandwidth speeds? Yes / No 9 pts
  4. Are brand-mandated arrival amenities (water, welcome gifts) 100% stocked at the front desk? Yes / No 8 pts
  5. Do on-shift employees demonstrate proper service-recovery protocols (e.g., HEART model) when resolving complaints? Yes / No 9 pts
  6. Hospitality & GSS Culture: Rating
    • Elite Guest Experience 10 pts
    • Transactional Service Focus 5 pts
    • Non-Compliant/At Risk 0 pts

5. Distribution & Administrative Governance 7 items

  1. Are the property’s direct booking promotions prominently displayed on the local hotel website? Yes / No 9 pts
  2. Are third-party OTA allotment caps evaluated daily to protect inventory for high-margin direct channels? Yes / No 9 pts
  3. Is the central night-audit reconciliation completed, encrypted, and transmitted to corporate daily without errors? Yes / No 10 pts
  4. Are local market competitor rate intelligence tools reviewed daily to adjust the property's dynamic pricing? Yes / No 9 pts
  5. Is a formal billing discrepancy log reviewed weekly by management to mitigate credit card chargebacks? Yes / No 9 pts
  6. Administrative Oversight: Rating
    • Audit Perfect Governance 10 pts
    • Minor Reporting Lags 5 pts
    • High Financial/OTA Exposure 0 pts
  7. Final summary Comments

About this template

This checklist is part of the Bindy template library. Yes / No checks score 1 point when met; ratings score the points shown for each option. The overall score is the percentage of points earned, with N/A answers excluded. In Bindy you can add photos, assign corrective actions, require sign-off and compare results across sites.

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