Checklist template

Hotel Manager Self-Audit

A ready-to-use checklist with 31 items in 5 sections, covering Financial & Revenue Leadership, Asset Protection & Maintenance, Compliance & Risk Management, People & Culture Management, Guest Experience Strategy. Use it as-is in Bindy, or adapt it to your own standards in minutes.

  • 5 Sections
  • 31 Items
  • 25 Yes / No checks
  • 5 Scored ratings
  • 264 Points

Use this template How audits work

1. Financial & Revenue Leadership 6 items

  1. Did I review the STR report and Daily Revenue Report today? Yes / No 10 pts
  2. Is the labor-to-occupancy ratio within the budgeted threshold? Yes / No 10 pts
  3. Are all "High Balance" guest accounts reviewed and verified? Yes / No 8 pts
  4. Did I hold a daily stand-up with the Sales/Revenue team? Yes / No 7 pts
  5. Are all petty cash and safe counts verified and signed? Yes / No 9 pts
  6. Fiscal Oversight: Rating
    • Budget Conscious 10 pts
    • Reactive 5 pts
    • Over-Budget 0 pts

2. Asset Protection & Maintenance 6 items

  1. Was a "Heart of House" (back-of-house) walk-through completed? Yes / No 9 pts
  2. Are the top 5 maintenance work orders for the week resolved? Yes / No 10 pts
  3. Is the Preventive Maintenance (PM) schedule for rooms on track? Yes / No 10 pts
  4. Are all public space lighting and HVAC systems functional? Yes / No 7 pts
  5. Is the loading dock and trash area clean and pest-free? Yes / No 6 pts
  6. Property Condition: Rating
    • Asset Protected 10 pts
    • Minor Deficiencies 5 pts
    • Rapid Depreciation 0 pts

3. Compliance & Risk Management 6 items

  1. Are all life safety systems (fire alarms/extinguishers) tagged? Yes / No 10 pts
  2. Is the hotel’s emergency response manual updated and accessible? Yes / No 10 pts
  3. Are Health & Safety posters current and in the correct languages? Yes / No 7 pts
  4. Did I audit the "Keys & Security" log for unreturned masters? Yes / No 9 pts
  5. Is the swimming pool/spa log compliant with local health laws? Yes / No 8 pts
  6. Risk Status: Rating
    • Fully Compliant 10 pts
    • Documentation Gaps 5 pts
    • Critical Liability 0 pts

4. People & Culture Management 6 items

  1. Did I personally recognize an "Employee of the Week/Month" today? Yes / No 8 pts
  2. Are all mandatory training certifications (e.g., TIPS/WHMIS) current? Yes / No 10 pts
  3. Was the weekly staff schedule posted by the Friday deadline? Yes / No 7 pts
  4. Did I conduct at least one "Stay Interview" or 1-on-1 today? Yes / No 9 pts
  5. Are staff break areas clean and stocked with fresh water/supplies? Yes / No 6 pts
  6. Leadership Culture: Rating
    • High Engagement 10 pts
    • Functional 5 pts
    • Low Morale 0 pts

5. Guest Experience Strategy 7 items

  1. Have I responded to all "Social Media/TripAdvisor" reviews today? Yes / No 10 pts
  2. Did I perform a "White Glove" inspection on a VIP room today? Yes / No 9 pts
  3. Are "Service Recovery" trends analyzed for root cause issues? Yes / No 10 pts
  4. Is the "Guest Loyalty" (e.g. Marriott Bonvoy/Hilton Honors) data logged? Yes / No 8 pts
  5. Was the "Daily GSS (Guest Satisfaction Score)" shared with the team? Yes / No 7 pts
  6. Guest Focus: Rating
    • Experience Driven 10 pts
    • Operational Only 5 pts
    • Brand Failure 0 pts
  7. Final summary Comments

About this template

This checklist is part of the Bindy template library. Yes / No checks score 1 point when met; ratings score the points shown for each option. The overall score is the percentage of points earned, with N/A answers excluded. In Bindy you can add photos, assign corrective actions, require sign-off and compare results across sites.

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