Checklist template

ISO Standards

A ready-to-use checklist with 42 items in 8 sections, covering Context & Leadership, Documented Information, Competence & Awareness, Operational Planning & Control, External Provider Control, Information Security (ISO 27001) and more. Use it as-is in Bindy, or adapt it to your own standards in minutes.

  • 8 Sections
  • 42 Items
  • 33 Yes / No checks
  • 8 Scored ratings
  • 845 Points

Use this template How audits work

1. Context & Leadership 5 items

  1. Is there a documented Quality Policy signed by senior management? Yes / No 15 pts
  2. Are organizational roles, responsibilities, and authorities defined? Yes / No 10 pts
  3. Has the organization identified internal and external "Risks and Opportunities"? Yes / No 20 pts
  4. Are Quality Objectives measurable and aligned with the strategic direction? Yes / No 15 pts
  5. Leadership Engagement Level: Rating
    • Fully Committed/Active 20 pts
    • Awareness only 10 pts
    • Minimal/Disengaged 0 pts

2. Documented Information 5 items

  1. Are all core SOPs (Standard Operating Procedures) current and reviewed? Yes / No 20 pts
  2. Is there a naming convention and version control for all audit files? Yes / No 15 pts
  3. Are documents protected from unauthorized changes or deletions? Yes / No 20 pts
  4. Is there a defined retention and disposal period for historical data? Yes / No 10 pts
  5. Document Control Integrity: Rating
    • Precise/Automated 15 pts
    • Manual/Inconsistent 7 pts
    • Uncontrolled/Obsolete 0 pts

3. Competence & Awareness 5 items

  1. Are training records available for all staff performing "quality-impact" work? Yes / No 20 pts
  2. Do employees understand how their work contributes to Quality Objectives? Yes / No 15 pts
  3. Is there a process for onboarding new hires regarding ISO standards? Yes / No 15 pts
  4. Are skills gaps identified and addressed through a training plan? Yes / No 10 pts
  5. Staff Awareness Level: Rating
    • High/Fluent 15 pts
    • Moderate/Basic 7 pts
    • Low/Unaware 0 pts

4. Operational Planning & Control 5 items

  1. Are there clear criteria for the "Acceptance" of products or services? Yes / No 20 pts
  2. Is the design and development process documented (for SaaS/Tools)? Yes / No 25 pts
  3. Are changes to service delivery reviewed to prevent adverse effects? Yes / No 20 pts
  4. Is there a formal process for handling "Non-Conforming" outputs? Yes / No 30 pts
  5. Process Stability: Rating
    • Highly Controlled 20 pts
    • Occasional Variance 10 pts
    • Unpredictable 0 pts

5. External Provider Control 5 items

  1. Is there an "Approved Vendor List" with clear selection criteria? Yes / No 15 pts
  2. Are critical suppliers (Hosting/SaaS) evaluated for security/quality? Yes / No 20 pts
  3. Are service level agreements (SLAs) monitored for compliance? Yes / No 15 pts
  4. Is there a record of vendor performance reviews (Annual/Bi-annual)? Yes / No 10 pts
  5. Vendor Risk Management: Rating
    • Rigorous 15 pts
    • Passive 7 pts
    • Unmanaged 0 pts

6. Information Security (ISO 27001) 6 items

  1. Is multi-factor authentication (MFA) enforced for all admin accounts? Yes / No 50 pts
  2. Is there a documented Incident Response Plan for data breaches? Yes / No 40 pts
  3. Are user access rights reviewed and "off-boarded" immediately? Yes / No 30 pts
  4. Is data encrypted at rest and in transit (SSL/TLS)? Yes / No 30 pts
  5. Are regular backups performed and their restoration tested? Yes / No 25 pts
  6. Security Posture: Rating
    • Proactive/Shielded 30 pts
    • Reactive/Vulnerable 15 pts
    • High Risk/Exposed 0 pts

7. Performance Evaluation 5 items

  1. Is customer satisfaction (NPS/LTR) measured and analyzed? Yes / No 20 pts
  2. Are internal audits conducted at planned intervals? Yes / No 25 pts
  3. Do management reviews evaluate the "Health" of the QMS/ISMS? Yes / No 20 pts
  4. Are performance trends used to drive strategic changes? Yes / No 15 pts
  5. Audit Program Maturity: Rating
    • Continuous/Value-add 20 pts
    • Compliance-focused 10 pts
    • Neglected 0 pts

8. Improvement & Corrective Action 6 items

  1. Is there a "Corrective Action" log for tracking errors to resolution? Yes / No 30 pts
  2. Does the organization perform "Root Cause Analysis" for major issues? Yes / No 25 pts
  3. Is there evidence of "Continual Improvement" projects? Yes / No 20 pts
  4. Are the results of corrective actions reviewed for effectiveness? Yes / No 20 pts
  5. Culture of Improvement: Rating
    • Embedded 20 pts
    • Emerging 10 pts
    • Non-existent 0 pts
  6. Executive Summary & ISO Compliance Gaps: Comments

About this template

This checklist is part of the Bindy template library. Yes / No checks score 1 point when met; ratings score the points shown for each option. The overall score is the percentage of points earned, with N/A answers excluded. In Bindy you can add photos, assign corrective actions, require sign-off and compare results across sites.

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