Checklist template

Luxury Fashion Retailer

A ready-to-use checklist with 75 items in 6 sections, covering Storefront and Entrance, Sales Floor and Merchandising, Salon and Fitting Room Standards, Customer Service and Consultation, Operations and Inventory, Safety and Compliance. Use it as-is in Bindy, or adapt it to your own standards in minutes.

  • 6 Sections
  • 75 Items
  • 69 Yes / No checks
  • 5 Scored ratings
  • 955 Points

Use this template How audits work

1. Storefront and Entrance 12 items

  1. Is the main signage clean, polished, and fully illuminated? Yes / No 10 pts
  2. Are entrance doors and glass free of smudges and streaks? Yes / No 5 pts
  3. Is the sidewalk and entry area free of trash and debris? Yes / No 10 pts
  4. Are window displays current and styled to brand standards? Yes / No 20 pts
  5. Is the entrance clear of any obstacles or trip hazards? Yes / No 15 pts
  6. Are store hours and contact info clearly and discreetly visible? Yes / No 5 pts
  7. Are security personnel or hosts dressed in impeccable brand attire? Yes / No 10 pts
  8. Is the anti-theft system (EAS) discreet and functional? Yes / No 20 pts
  9. Is the exterior lighting functional for evening safety? Yes / No 10 pts
  10. Are decorative planters or features well-maintained? Yes / No 5 pts
  11. Is the entry mat clean, branded, and positioned correctly? Yes / No 5 pts
  12. Initial storefront impression: Rating
    • Luxurious/Inviting 10 pts
    • Acceptable 5 pts
    • Unkempt 0 pts

2. Sales Floor and Merchandising 14 items

  1. Are the floors swept, mopped, and free of any dust? Yes / No 10 pts
  2. Are garments organized by collection, color story, or silhoutte? Yes / No 15 pts
  3. Are all products correctly priced with discreet/hidden tags? Yes / No 15 pts
  4. Is the lighting adjusted to highlight specific products/textures? Yes / No 10 pts
  5. Are mirrors on the sales floor clean and streak-free? Yes / No 10 pts
  6. Are mannequins styled in current runway/seasonal outfits? Yes / No 15 pts
  7. Are hanging items evenly spaced on high-quality, uniform hangers? Yes / No 10 pts
  8. Are folded items neat and perfectly aligned on tables? Yes / No 10 pts
  9. Are there no empty spaces on racks or display tables? Yes / No 10 pts
  10. Is the store scent and music volume appropriate for luxury? Yes / No 5 pts
  11. Are accessories (jewelry/handbags) displayed behind glass or secured? Yes / No 15 pts
  12. Are digital display screens functional and showing current content? Yes / No 5 pts
  13. Is the aisle spacing compliant with accessibility standards? Yes / No 10 pts
  14. Visual Merchandising quality: Rating
    • High Standard 20 pts
    • Needs Recovery 10 pts
    • Disorganized 0 pts

3. Salon and Fitting Room Standards 12 items

  1. Are all fitting room stalls clean and free of dust or pins? Yes / No 15 pts
  2. Are mirrors and benches clean and undamaged? Yes / No 5 pts
  3. Are go-back items removed from the rooms immediately? Yes / No 15 pts
  4. Are hangers inside the rooms functional and uniform? Yes / No 5 pts
  5. Is the lighting inside the stalls flattering and working? Yes / No 10 pts
  6. Are hooks and seating provided in each room? Yes / No 5 pts
  7. Is the "Stall Occupied" signage or lock functional? Yes / No 5 pts
  8. Are refreshments (water/champagne) offered to guests? Yes / No 20 pts
  9. Are complimentary garments/robes provided for trying on? Yes / No 10 pts
  10. Is the fitting room area attended by a dedicated specialist? Yes / No 15 pts
  11. Are carpets in the fitting area vacuumed and spotless? Yes / No 5 pts
  12. Fitting room readiness: Rating
    • Ready for Use 15 pts
    • Minor Clutter 7 pts
    • Out of Service 0 pts

4. Customer Service and Consultation 12 items

  1. Was the customer greeted within 15 seconds of entry? Yes / No 15 pts
  2. Are staff wearing clean, professional, current brand attire? Yes / No 10 pts
  3. Did staff offer a personalized tour or consultation? Yes / No 20 pts
  4. Can staff explain fabric origins, heritage, or care instructions? Yes / No 20 pts
  5. Are staff actively suggesting complementary pieces/accessories? Yes / No 15 pts
  6. Was the customer informed about the bespoke or tailoring service? Yes / No 15 pts
  7. Did staff mention the clienteling program or private events? Yes / No 10 pts
  8. Are staff maintaining a professional and elevated demeanor? Yes / No 15 pts
  9. Did staff thank the customer and offer a business card? Yes / No 5 pts
  10. Is staff coverage adequate for a one-on-one experience? Yes / No 10 pts
  11. Was the packaging/wrapping process presented as a ceremony? Yes / No 15 pts
  12. Overall service quality: Rating
    • Exceptional 25 pts
    • Satisfactory 12 pts
    • Poor 0 pts

5. Operations and Inventory 12 items

  1. Is the stockroom organized with clear walkways? Yes / No 15 pts
  2. Is new freight processed and placed on the floor promptly? Yes / No 10 pts
  3. Are high-value/prestige items secured or tagged? Yes / No 25 pts
  4. Is the POS area clean and free of personal items? Yes / No 5 pts
  5. Are shopping bags, ribbon, and gift wrap fully stocked? Yes / No 5 pts
  6. Are special orders or layaways tagged and stored correctly? Yes / No 15 pts
  7. Are damaged or defective items tagged and separated? Yes / No 10 pts
  8. Are staff break areas and restrooms clean and stocked? Yes / No 15 pts
  9. Are inventory sensors/scanners fully charged? Yes / No 10 pts
  10. Are garments stored in dust bags or protective covers? Yes / No 15 pts
  11. Are product returns logged according to brand policy? Yes / No 15 pts
  12. Is the backroom free of loose trash or packaging? Yes / No 10 pts

6. Safety and Compliance 13 items

  1. Are all emergency exits completely unobstructed? Yes / No 50 pts
  2. Are fire extinguishers charged and tagged? Yes / No 20 pts
  3. Are electrical panels clear (3ft clearance)? Yes / No 25 pts
  4. Is the first aid kit accessible and stocked? Yes / No 15 pts
  5. Are hazardous cleaning chemicals stored safely? Yes / No 15 pts
  6. Are wet floor signs available for immediate use? Yes / No 10 pts
  7. Is the store temperature comfortable for shoppers? Yes / No 10 pts
  8. Are employee rights posters clearly displayed? Yes / No 5 pts
  9. Are step stools/ladders stored correctly? Yes / No 10 pts
  10. Is the flooring free of cracks or snags? Yes / No 10 pts
  11. Is the alarm system functional and tested? Yes / No 20 pts
  12. Safety compliance level: Rating
    • Fully Compliant 30 pts
    • Minor Deficiencies 10 pts
    • High Risk 0 pts
  13. Final audit summary: Comments

About this template

This checklist is part of the Bindy template library. Yes / No checks score 1 point when met; ratings score the points shown for each option. The overall score is the percentage of points earned, with N/A answers excluded. In Bindy you can add photos, assign corrective actions, require sign-off and compare results across sites.

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