Checklist template

Mall kiosk operations

A ready-to-use checklist with 111 items in 6 sections, covering Opening, Presentation, Selling conduct, Stock, Landlord rules, Closing. Use it as-is in Bindy, or adapt it to your own standards in minutes.

  • 6 Sections
  • 111 Items
  • 96 Yes / No checks
  • 5 Scored ratings
  • 121 Points

Use this template How audits work

1. Opening 16 items

  1. The kiosk was open and staffed at the mall's opening time today Yes / No 1 pt
  2. The opening employee signed in to the mall's or the company's attendance record Yes / No 1 pt
  3. Covers, shutters or roll-down panels are removed and stowed out of sight Yes / No 1 pt
  4. Locks on cabinets and showcases were intact when the kiosk was opened Yes / No 1 pt
  5. Stock in locked showcases was counted against last night's closing count Yes / No 1 pt
  6. The cash float was counted and matches the amount set by company policy Yes / No 1 pt
  7. The payment terminal is powered on and connected Yes / No 1 pt
  8. A test transaction or connection check was done on the point-of-sale tablet Yes / No 1 pt
  9. Receipt paper or a working email receipt option is available Yes / No 1 pt
  10. Kiosk lighting, including showcase lights, is fully working Yes / No 1 pt
  11. Digital screens play the current company content Yes / No 1 pt
  12. The counter and the point-of-sale area were wiped down before the first customer Yes / No 1 pt
  13. The opening checklist is completed and initialed Yes / No 1 pt
  14. The district manager's phone number is posted inside the kiosk Yes / No 1 pt
  15. Minutes after mall opening that the kiosk was ready to serve Number
  16. Readiness at opening Rating
    • Staffed and ready at mall opening 5 pts
    • Staffed but still setting up 3 pts
    • Opened late or unstaffed 1 pt

2. Presentation 18 items

  1. All four sides of the kiosk are merchandised, with no blank side facing the common area Yes / No 1 pt
  2. Every product on display has a price tag or a price list is posted Yes / No 1 pt
  3. The display follows the current company planogram or photo guide Yes / No 1 pt
  4. Showcase glass is free of fingerprints, cracks and chips Yes / No 1 pt
  5. Tester and demo items are clean Yes / No 1 pt
  6. Tester and demo items work when tried Yes / No 1 pt
  7. Empty hooks and gaps are filled or the display is reset to close them Yes / No 1 pt
  8. Promotional signs are the current company-printed versions Yes / No 1 pt
  9. No handwritten signs are displayed Yes / No 1 pt
  10. Cables, chargers and power strips are hidden inside the kiosk Yes / No 1 pt
  11. Personal belongings, food and drinks are out of customer view Yes / No 1 pt
  12. Empty cartons and packaging are not stored on or around the kiosk Yes / No 1 pt
  13. The trash container is inside the kiosk and not overflowing Yes / No 1 pt
  14. Kiosk panels, kick plates and laminate are free of damage and peeling Yes / No 1 pt
  15. The company logo sign is lit and undamaged Yes / No 1 pt
  16. The employee wears the company uniform or dress code with a name badge Yes / No 1 pt
  17. Refund and exchange terms are posted at the point of sale Yes / No 1 pt
  18. Overall presentation of the kiosk Rating
    • Full, clean and priced on all sides 5 pts
    • Minor gaps, dust or missing prices 3 pts
    • Cluttered, damaged or largely unpriced 1 pt

3. Selling conduct 19 items

  1. The employee stands, faces the traffic and is not seated behind the counter Yes / No 1 pt
  2. The employee is not using a personal phone or wearing earbuds while customers pass Yes / No 1 pt
  3. Customers who stop at the kiosk are greeted within 10 seconds Yes / No 1 pt
  4. The employee ends the pitch when a shopper says no Yes / No 1 pt
  5. The employee does not touch customers or apply product to them without asking first Yes / No 1 pt
  6. Product claims made to customers match the company's product information Yes / No 1 pt
  7. The full price is stated before the sale, with no price changed during the conversation Yes / No 1 pt
  8. Discounts offered are the ones currently authorized by the company Yes / No 1 pt
  9. The customer is told the refund and exchange terms before paying Yes / No 1 pt
  10. Every sale is rung through the point-of-sale system Yes / No 1 pt
  11. A receipt is given or emailed for every sale Yes / No 1 pt
  12. Card payments are taken on the company terminal only, never on a personal device or app Yes / No 1 pt
  13. The employee can demonstrate the 3 best-selling products Yes / No 1 pt
  14. Warranty or care instructions are given with products that have them Yes / No 1 pt
  15. Customer complaints are logged with the customer's contact details for the manager Yes / No 1 pt
  16. The kiosk is never left unattended; a "back in" sign with a time is used only where the lease allows it Yes / No 1 pt
  17. Breaks are covered by a second employee or scheduled as company policy sets out Yes / No 1 pt
  18. Sales transactions recorded today at the time of the visit Number
  19. Customer approach observed Rating
    • Welcoming, informative, no pressure 5 pts
    • Passive, waits for customers to ask 3 pts
    • Aggressive solicitation or ignores customers 1 pt

4. Stock 18 items

  1. Stock on the kiosk is counted at least once a week against the system Yes / No 1 pt
  2. The count for 5 items sampled matches the on-hand quantity in the system Yes / No 1 pt
  3. Best sellers listed by the company are in stock Yes / No 1 pt
  4. Back stock inside the kiosk cabinets is sorted by product with labels facing out Yes / No 1 pt
  5. Kiosk cabinets holding stock are locked while the kiosk is open Yes / No 1 pt
  6. High-value items are kept in locked showcases, shown one at a time Yes / No 1 pt
  7. Showcase keys are carried by the employee, not left in the lock or a drawer Yes / No 1 pt
  8. Stock kept in the mall storage room is in a locked unit assigned to the kiosk Yes / No 1 pt
  9. Trips to the mall storage room are made with a second employee covering the kiosk, or outside mall hours Yes / No 1 pt
  10. Deliveries are checked against the packing slip on receipt Yes / No 1 pt
  11. Transfers to and from other kiosks are recorded in the system the same day Yes / No 1 pt
  12. Damaged and returned items are tagged and kept apart from saleable stock Yes / No 1 pt
  13. Products with expiry dates (cosmetics, food, batteries) are within date Yes / No 1 pt
  14. Replenishment orders are placed on the schedule set by the company Yes / No 1 pt
  15. Discontinued items have been pulled or marked down as head office instructed Yes / No 1 pt
  16. Best-seller items out of stock at the time of the visit Number
  17. Date of the last full stock count Date
  18. Stock accuracy on the items sampled Rating
    • All counts match 5 pts
    • 1 mismatch 3 pts
    • 2 or more mismatches 1 pt

5. Landlord rules 21 items

  1. The mall's current hours notice, including extended holiday hours, is kept at the kiosk and matches the staff schedule Yes / No 1 pt
  2. Merchandise, signs and fixtures stay within the leased footprint Yes / No 1 pt
  3. Nothing stands above the height limit set by the mall design criteria Yes / No 1 pt
  4. Employees do not step into the common area to stop passing shoppers, per the mall's solicitation rules Yes / No 1 pt
  5. No leaflets or samples are handed out in the common area without mall approval Yes / No 1 pt
  6. Music or product demonstration sound cannot be heard at neighboring tenants Yes / No 1 pt
  7. Signs and promotional banners in use were approved by mall management where the lease requires it Yes / No 1 pt
  8. Only the product categories permitted by the lease use clause are sold Yes / No 1 pt
  9. Deliveries are made through the service corridors and at the times the mall allows Yes / No 1 pt
  10. Hand trucks and carts used in the common area have non-marking wheels Yes / No 1 pt
  11. Trash and cardboard are taken to the mall's designated disposal area, not to common-area bins Yes / No 1 pt
  12. The floor within the lease line is free of spills and loose or curled mats Yes / No 1 pt
  13. Electrical connections use the mall-supplied floor outlet with no extension cords across the walkway Yes / No 1 pt
  14. The certificate of insurance on file with mall management is current Yes / No 1 pt
  15. The business license or vendor permit is displayed where local regulation requires it Yes / No 1 pt
  16. Mall emergency procedures and the security phone number are kept at the kiosk Yes / No 1 pt
  17. The employee knows the mall's evacuation route and assembly point Yes / No 1 pt
  18. Notices of violation from mall management are filed and answered in writing Yes / No 1 pt
  19. Violation notices received from the mall in the last 90 days Number
  20. Expiry date of the certificate of insurance Date
  21. Compliance with the mall's rules Rating
    • No deviation seen and no recent notices 5 pts
    • Minor deviation corrected on the spot 3 pts
    • Repeated or open violations 1 pt

6. Closing 19 items

  1. The kiosk stays open until the mall's closing time Yes / No 1 pt
  2. High-value stock is counted at closing and the count is recorded Yes / No 1 pt
  3. High-value stock is locked in the showcases or removed to the secured storage room overnight Yes / No 1 pt
  4. All cabinets and showcases are locked Yes / No 1 pt
  5. Covers or shutters are fitted on every side Yes / No 1 pt
  6. The register is closed out and the sales report is sent Yes / No 1 pt
  7. Cash is counted out of public view Yes / No 1 pt
  8. The cash variance is recorded on the closing report Yes / No 1 pt
  9. The deposit is prepared and taken to the bank or safe as company policy sets out Yes / No 1 pt
  10. No cash is left in the kiosk overnight Yes / No 1 pt
  11. The point-of-sale tablet and payment terminal are locked away or taken off site Yes / No 1 pt
  12. Screens, lighting and non-essential power are switched off Yes / No 1 pt
  13. The kiosk trash container is emptied before the covers are fitted Yes / No 1 pt
  14. The closing checklist is completed and initialed Yes / No 1 pt
  15. The closing employee signs out with mall security where the mall requires it Yes / No 1 pt
  16. Cash variance at the last closing (dollars) Number
  17. Name of the employee on duty Short text
  18. Name of the district manager or owner responsible for the kiosk Short text
  19. Comments and corrective actions Comments

About this template

This checklist is part of the Bindy template library. Yes / No checks score 1 point when met; ratings score the points shown for each option. The overall score is the percentage of points earned, with N/A answers excluded. In Bindy you can add photos, assign corrective actions, require sign-off and compare results across sites.

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