Checklist template

Phone Shop

A ready-to-use checklist with 65 items in 7 sections, covering Exterior and Entryway, Live Device Displays, Accessory Merchandising, Service and Staffing, Technical Service and Repair, Operations and Security and more. Use it as-is in Bindy, or adapt it to your own standards in minutes.

  • 7 Sections
  • 65 Items
  • 62 Yes / No checks
  • 1 Scored ratings
  • 747 Points

Use this template How audits work

1. Exterior and Entryway 10 items

  1. Storefront glass and entrance doors are clean and streak-free Yes / No 5 pts
  2. Main brand signage is clean and fully illuminated Yes / No 10 pts
  3. Promotional window posters are current and wrinkle-free Yes / No 5 pts
  4. Entrance is clear of debris and trip hazards Yes / No 5 pts
  5. Store hours and contact info are clearly displayed Yes / No 2 pts
  6. Security cameras at entrance are clean and unobstructed Yes / No 15 pts
  7. Anti-theft pedestals (EAS) are powered on and functional Yes / No 20 pts
  8. Entry mats are clean and positioned correctly Yes / No 3 pts
  9. Lighting in the window display is fully functional Yes / No 5 pts
  10. Exterior trash bins are not overflowing Yes / No 5 pts

2. Live Device Displays 11 items

  1. All demo phones/tablets are powered on and functional Yes / No 15 pts
  2. Security tethers are secure and neatly managed Yes / No 25 pts
  3. Device screens are clean and free of fingerprints Yes / No 10 pts
  4. Digital pricing tags match current promotional offers Yes / No 10 pts
  5. Demo devices are updated to the latest software/loop Yes / No 5 pts
  6. Charging cables are in good condition (no fraying) Yes / No 10 pts
  7. Display stands are aligned and dust-free Yes / No 5 pts
  8. Featured "New Release" signage is prominent Yes / No 5 pts
  9. All demo units have SIM/Data connectivity where applicable Yes / No 10 pts
  10. Device "About" info is cleared of customer data Yes / No 20 pts
  11. Live Display Maintenance Notes Comments

3. Accessory Merchandising 10 items

  1. Protective cases are organized by phone model Yes / No 8 pts
  2. Screen protectors are fully stocked and front-faced Yes / No 5 pts
  3. Charging cables and blocks are organized by wattage/type Yes / No 5 pts
  4. Audio/Headphone displays are clean and organized Yes / No 8 pts
  5. Product packaging is clean and undamaged Yes / No 5 pts
  6. "Staff Pick" or "Essential" tags are utilized Yes / No 3 pts
  7. Shelving is clean and free of empty spaces Yes / No 5 pts
  8. Clearance items are clearly marked and tidy Yes / No 5 pts
  9. Peg hooks are stocked and have security locks where needed Yes / No 10 pts
  10. Cross-merchandising (e.g., cases next to phones) is effective Yes / No 5 pts

4. Service and Staffing 10 items

  1. Staff greet customers within 10 seconds of entry Yes / No 15 pts
  2. Employees are wearing current brand uniforms/lanyards Yes / No 10 pts
  3. Staff are demonstrating features on live units Yes / No 12 pts
  4. Accessory attachment rate (bundling) is being attempted Yes / No 15 pts
  5. Staff explain trade-in or protection plan options Yes / No 15 pts
  6. Technical questions are answered accurately Yes / No 10 pts
  7. Counter area is clutter-free and professional Yes / No 5 pts
  8. Staff are following secure payment/PII procedures Yes / No 30 pts
  9. Activation process is explained clearly to customers Yes / No 10 pts
  10. Staff maintain a helpful and professional attitude Yes / No 15 pts

5. Technical Service and Repair 10 items

  1. Repair intake area is clean and organized Yes / No 5 pts
  2. Customer devices are tagged and stored in lockers Yes / No 25 pts
  3. Repair tools are stored safely and neatly Yes / No 10 pts
  4. ESD (Electrostatic Discharge) protocols are followed Yes / No 20 pts
  5. Loaner phone inventory is tracked and available Yes / No 10 pts
  6. Screen repair parts inventory is accurately logged Yes / No 15 pts
  7. Diagnostic software is functional on tech terminals Yes / No 10 pts
  8. Repair bench is free of unauthorized electronics Yes / No 5 pts
  9. Work-in-progress (WIP) statuses are updated in POS Yes / No 15 pts
  10. Customer data privacy consent forms are signed/filed Yes / No 30 pts

6. Operations and Security 10 items

  1. High-value inventory (new phones) is in the safe/vault Yes / No 50 pts
  2. Backstock room is organized and inventory is labeled Yes / No 10 pts
  3. Trash and recycling (cardboard) are managed properly Yes / No 5 pts
  4. Cash drawer/Safe counts match POS reports Yes / No 25 pts
  5. Internal security cameras are functional and clear Yes / No 20 pts
  6. Fire extinguisher is accessible and inspected Yes / No 15 pts
  7. Employee personal items are stored in designated lockers Yes / No 5 pts
  8. Emergency exit paths are clear of stock Yes / No 20 pts
  9. Restroom is clean and fully stocked Yes / No 10 pts
  10. Panic buttons/Alarms have been tested this month Yes / No 30 pts

7. Final Shop Review 4 items

  1. Overall store presentation meets brand standards Yes / No 20 pts
  2. Store Traffic Level Rating
    • High 1 pt
    • Moderate 1 pt
    • Low 1 pt
  3. Daily goal board is updated for the team Yes / No 5 pts
  4. Final audit summary: Comments

About this template

This checklist is part of the Bindy template library. Yes / No checks score 1 point when met; ratings score the points shown for each option. The overall score is the percentage of points earned, with N/A answers excluded. In Bindy you can add photos, assign corrective actions, require sign-off and compare results across sites.

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