Checklist template

Wireless & Mobile Retail Operations

A ready-to-use checklist with 31 items in 5 sections, covering Live Display & Merchandising, High-Value Inventory & Cage Security, Activation, Compliance & Security, Customer Experience & Sales Flow, Backroom & Administrative Governance. Use it as-is in Bindy, or adapt it to your own standards in minutes.

  • 5 Sections
  • 31 Items
  • 25 Yes / No checks
  • 5 Scored ratings
  • 269 Points

Use this template How audits work

1. Live Display & Merchandising 6 items

  1. Are 100% of live functional smartphones powered on and running the current carrier demo loop? Yes / No 10 pts
  2. Are security tether cables functional, fully retracted, and alarm modules armed? Yes / No 10 pts
  3. Are electronic price tags (or paper display cards) accurate and aligned with current promotions? Yes / No 8 pts
  4. Is the accessory wall merchandised according to the current planogram with zero empty pegs? Yes / No 7 pts
  5. Are all glass displays, counters, and device screens free of fingerprints and smudges? Yes / No 6 pts
  6. Showroom Presentation: Rating
    • Brand Perfect 10 pts
    • Non-Functional Demos 5 pts
    • Neglected/Unshoppable 0 pts

2. High-Value Inventory & Cage Security 6 items

  1. Is the inventory cage or safe locked at all times when not actively pulling a device? Yes / No 10 pts
  2. Do serialize/IMEI scanning logs perfectly match physical inventory counts for the shift? Yes / No 10 pts
  3. Is the "Dual-Custody" verification protocol followed for all high-value shipments received? Yes / No 10 pts
  4. Are dummy boxes or locked security fixtures utilized for all back-stock stored on the floor? Yes / No 9 pts
  5. Is the key-tracking log signed and updated for every employee shift change? Yes / No 9 pts
  6. Asset Protection Rigor: Rating
    • Zero Tolerance Standard 10 pts
    • Minor Scanning Discrepancies 5 pts
    • Critical Security Vulnerability 0 pts

3. Activation, Compliance & Security 6 items

  1. Is a valid, government-issued photo ID scanned and authenticated for 100% of new activations? Yes / No 10 pts
  2. Are customer account PIN modifications or SIM-swap requests strictly verified via multi-factor token? Yes / No 10 pts
  3. Are employee POS terminals locked immediately when stepping away from the consultation desk? Yes / No 9 pts
  4. Are physical customer contracts, trade-in documents, or PII shredded immediately after digital capture? Yes / No 10 pts
  5. Are trade-in devices checked for "Find My iPhone" or cloud locks before transaction finalization? Yes / No 8 pts
  6. Data & Fraud Compliance: Rating
    • 100% Compliant 10 pts
    • Process Shortcuts Taken 5 pts
    • Severe Compliance Risk 0 pts

4. Customer Experience & Sales Flow 6 items

  1. Did the representative greet the guest within 10 seconds of entering the store? Yes / No 8 pts
  2. Are consultants utilizing the mandated digital qualification tool during the discovery phase? Yes / No 8 pts
  3. Is the accessory attachment rate meeting the minimum targeted store metric for the week? Yes / No 9 pts
  4. Did the representative quote value-added services (insurance/protection plans) on every device sale? Yes / No 9 pts
  5. Is the queue management system or sign-in kiosk fully utilized to track wait times? Yes / No 7 pts
  6. Consultative Performance: Rating
    • High-Yield Sales Culture 10 pts
    • Transactional Only 5 pts
    • Missed Revenue Opportunities 0 pts

5. Backroom & Administrative Governance 7 items

  1. Is the store safe balanced, verified, and signed off by two team members daily? Yes / No 10 pts
  2. Are carrier commission reconciliation sheets reviewed and submitted on schedule? Yes / No 9 pts
  3. Is the store manager's email and corporate action-item portal checked twice daily? Yes / No 7 pts
  4. Are mandatory compliance and employee labor posters current and fully visible in the breakroom? Yes / No 8 pts
  5. Is the backroom clear of unworked shipping pallets or scattered return boxes? Yes / No 8 pts
  6. Administrative Execution: Rating
    • Operational Excellence 10 pts
    • Administrative Lag 5 pts
    • Disorganized 0 pts
  7. Final summary Comments

About this template

This checklist is part of the Bindy template library. Yes / No checks score 1 point when met; ratings score the points shown for each option. The overall score is the percentage of points earned, with N/A answers excluded. In Bindy you can add photos, assign corrective actions, require sign-off and compare results across sites.

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