Checklist template

Price accuracy and shelf tag audit for retailers

A ready-to-use checklist with 102 items in 6 sections, covering Sample selection, Shelf tags, Scan results, Promotional prices, Corrections, Records. Use it as-is in Bindy, or adapt it to your own standards in minutes.

  • 6 Sections
  • 102 Items
  • 82 Yes / No checks
  • 6 Scored ratings
  • 112 Points

Use this template How audits work

1. Sample selection 18 items

  1. Departments included in the sample Short text
  2. Number of items in the sample Number
  3. The sample size meets the minimum set by the company's price audit procedure Yes / No 1 pt
  4. The sample was drawn by the auditor, not chosen by the store Yes / No 1 pt
  5. Items were taken from every department on the sales floor Yes / No 1 pt
  6. The sample includes items from end caps Yes / No 1 pt
  7. The sample includes items from the checkout lanes Yes / No 1 pt
  8. The sample includes items from peg hooks Yes / No 1 pt
  9. The sample includes items from the bottom shelf Yes / No 1 pt
  10. The sample includes items in locked cases Yes / No 1 pt
  11. The sample includes items advertised in the current flyer Yes / No 1 pt
  12. The sample includes clearance items Yes / No 1 pt
  13. The sample includes items whose price changed in the past week Yes / No 1 pt
  14. The sample includes items sold by length, weight or volume where the store has them Yes / No 1 pt
  15. Each item was picked from the shelf before its tag was read, so untagged items could enter the sample Yes / No 1 pt
  16. The sample includes items from seasonal or temporary displays Yes / No 1 pt
  17. The store was given no advance notice of the audit Yes / No 1 pt
  18. Sample coverage Rating
    • Every department and price type covered 5 pts
    • Most covered 3 pts
    • Sample limited to a few aisles 1 pt

2. Shelf tags 19 items

  1. Each sampled item has a shelf tag or a price on the item Yes / No 1 pt
  2. Number of sampled items with no price shown Number
  3. The description on the tag matches the item behind it Yes / No 1 pt
  4. The size, count or model number on the tag matches the item Yes / No 1 pt
  5. The barcode or item number on the tag matches the item Yes / No 1 pt
  6. The tag sits in the position the company standard specifies, for example below the left edge of the item's facing Yes / No 1 pt
  7. Peg hook tags are on the hook's label holder, not on the product behind Yes / No 1 pt
  8. Tags are system-printed, with no handwritten price in the sample Yes / No 1 pt
  9. Tags are legible from a standing position Yes / No 1 pt
  10. Tags carry the print date or batch code the company uses to trace them Yes / No 1 pt
  11. No tag in the sample is older than the item's last price change Yes / No 1 pt
  12. Electronic shelf labels, where used, display a price Yes / No 1 pt
  13. Electronic shelf labels, where used, show no low-battery or error symbol Yes / No 1 pt
  14. Bulky items displayed on the floor carry a tag on the display unit Yes / No 1 pt
  15. Items in locked cases have a price visible through the glass Yes / No 1 pt
  16. Hang tags on apparel or soft goods show the same price as the rack sign Yes / No 1 pt
  17. Unit prices are shown where local regulation or company policy requires them Yes / No 1 pt
  18. Environmental or recycling fees are shown on the tag where local regulation requires it Yes / No 1 pt
  19. Shelf tag condition and placement Rating
    • All tags correct, legible and in place 5 pts
    • A few misplaced or worn 3 pts
    • Many missing or wrong 1 pt

3. Scan results 18 items

  1. Sampled items were scanned at a live register in training or price-inquiry mode Yes / No 1 pt
  2. Number of items that scanned at the tag price Number
  3. Number of items that scanned higher than the tag price Number
  4. Number of items that scanned lower than the tag price Number
  5. Scan accuracy for this audit (%) Number
  6. Scan accuracy meets the company target Yes / No 1 pt
  7. No sampled item scanned higher than the tag price Yes / No 1 pt
  8. Each error was recorded with the item number, the tag price and the scanned price Yes / No 1 pt
  9. Each error was confirmed by scanning a second unit of the same item Yes / No 1 pt
  10. The register description matches the item for every sampled item Yes / No 1 pt
  11. Items sold by length, weight or volume ring at the posted price per unit of measure Yes / No 1 pt
  12. Self-checkout rings the same price as a staffed lane for 3 items checked Yes / No 1 pt
  13. The mobile app or website shows the same store price for 3 items checked, where the company promises it Yes / No 1 pt
  14. The customer-facing display shows each price as it is scanned Yes / No 1 pt
  15. The printed receipt shows the price charged for each item Yes / No 1 pt
  16. Price-check scanners on the sales floor return the same price as the register Yes / No 1 pt
  17. No item in the sample returned "item not on file" Yes / No 1 pt
  18. Scan accuracy against the company target Rating
    • At or above target with no overcharge 5 pts
    • At target with overcharges 3 pts
    • Below target 1 pt

4. Promotional prices 17 items

  1. Number of promotional items in the sample Number
  2. Each advertised item sampled rings at the advertised price Yes / No 1 pt
  3. Each advertised item sampled has a promotional tag at the shelf Yes / No 1 pt
  4. Promotional tags show the end date of the offer Yes / No 1 pt
  5. No promotional tag in the sample is past its end date Yes / No 1 pt
  6. The regular price shown on a promotional tag matches the regular price in the system Yes / No 1 pt
  7. Multi-buy offers ring correctly when the required quantity is scanned Yes / No 1 pt
  8. Multi-buy offers ring a single unit as the tag states Yes / No 1 pt
  9. Loyalty-member prices ring when a member account is entered Yes / No 1 pt
  10. Tags for loyalty-member prices state that membership is required Yes / No 1 pt
  11. Percent-off offers are deducted at the register without a cashier's manual entry Yes / No 1 pt
  12. Bundle offers apply when the bundle's items are scanned in any order Yes / No 1 pt
  13. Clearance items ring at the clearance price on their ticket Yes / No 1 pt
  14. Rebate or mail-in offers are identified as such on the tag Yes / No 1 pt
  15. Limits per customer stated in the flyer appear on the shelf tag Yes / No 1 pt
  16. Items priced by size or color, such as extended sizes, ring at the price on the tag for that size or color Yes / No 1 pt
  17. Promotional price accuracy Rating
    • All promotions ring as advertised 5 pts
    • 1 error 3 pts
    • 2 or more errors 1 pt

5. Corrections 15 items

  1. Every error found was shown to the manager on duty during the audit Yes / No 1 pt
  2. Each overcharge found was corrected at the shelf or in the system before the auditor left Yes / No 1 pt
  3. Number of errors corrected during the audit Number
  4. Errors that require a head office price file fix were reported through the company's ticketing channel Yes / No 1 pt
  5. Wrong tags were removed from the shelf, not left beside the corrected tag Yes / No 1 pt
  6. Missing tags were printed during the audit Yes / No 1 pt
  7. The store checked neighboring items for the same error when a batch-related error was found Yes / No 1 pt
  8. Cashiers asked can describe what the customer receives after an overcharge Yes / No 1 pt
  9. The overcharge policy is posted at the registers where company policy or the local code of practice requires it Yes / No 1 pt
  10. Refunds for overcharges in the past month are recorded with the item Yes / No 1 pt
  11. The cause of each error is noted: tag not changed, file error, wrong item behind tag, or expired promotion Yes / No 1 pt
  12. Most frequent cause of error in this audit Short text
  13. Errors caused by unworked price changes are traced to the batch Yes / No 1 pt
  14. Departments with repeat errors have a named person assigned to re-tag Yes / No 1 pt
  15. Speed of correction Rating
    • Corrected during the audit 5 pts
    • Corrected within 3 days 3 pts
    • Not corrected or not tracked 1 pt

6. Records 15 items

  1. The store's previous price accuracy audit is on file Yes / No 1 pt
  2. Date of the previous price accuracy audit Date
  3. Scan accuracy at the previous audit (%) Number
  4. Scan accuracy has held or improved since the previous audit Yes / No 1 pt
  5. Internal price audits are done at the frequency set by company policy Yes / No 1 pt
  6. Internal audit results are recorded with the items in error Yes / No 1 pt
  7. Reports from official price verification inspections are on file, where such inspections take place Yes / No 1 pt
  8. Findings from the last official inspection are corrected Yes / No 1 pt
  9. The price error log at the service desk is current to this week Yes / No 1 pt
  10. Price override reports are kept for the period set by company policy Yes / No 1 pt
  11. The store's scan accuracy trend is shared with department leads Yes / No 1 pt
  12. Corrective actions from the previous audit are complete Yes / No 1 pt
  13. Name of the store's pricing lead Short text
  14. Overall price accuracy Rating
    • Sample at or above target, errors corrected and traced to a cause 5 pts
    • Errors within target, some left uncorrected or untraced 3 pts
    • Below target or overcharges left in place 1 pt
  15. Comments and corrective actions Comments

About this template

This checklist is part of the Bindy template library. Yes / No checks score 1 point when met; ratings score the points shown for each option. The overall score is the percentage of points earned, with N/A answers excluded. In Bindy you can add photos, assign corrective actions, require sign-off and compare results across sites.

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