Checklist template

Retail Consumer Protection Compliance

A ready-to-use checklist with 31 items in 5 sections, covering Pricing Accuracy & Transparency, Return, Refund & Cancellation Disclosures, Weights, Measures & Product Labeling, Consumer Data Privacy & Transaction Security, Advertising Honesty & Bait-and-Switch Mitigations. Use it as-is in Bindy, or adapt it to your own standards in minutes.

  • 5 Sections
  • 31 Items
  • 25 Yes / No checks
  • 5 Scored ratings
  • 285 Points

Use this template How audits work

1. Pricing Accuracy & Transparency 6 items

  1. Do all displayed shelf prices exactly match the scanned price at the point of sale (POS), adhering to the Scanner Accuracy Voluntary Code or local regulations? Yes / No 10 pts
  2. Are "Clearance," "Sale," or discounted items marked with both the original price and the verified markdown price to prevent misleading savings claims? Yes / No 10 pts
  3. Is a process in place to immediately remove expired promotional signage the morning a sales cycle ends? Yes / No 9 pts
  4. Are unit prices (e.g., price per 100g/ml) clearly visible on grocery or bulk goods tags where mandated by regional law? Yes / No 9 pts
  5. Are taxes, recycling fees, or environmental levies broken down transparently rather than hidden in the base item price? Yes / No 9 pts
  6. Pricing Integrity: Rating
    • 100% Transparent & Accurate 10 pts
    • Minor Delayed Signage Removal 5 pts
    • Misleading/Inaccurate Pricing 0 pts

2. Return, Refund & Cancellation Disclosures 6 items

  1. Is the store’s return, refund, and exchange policy prominently posted at every checkout lane and printed clearly on receipts? Yes / No 10 pts
  2. Are restrictive conditions (e.g., "Final Sale" on intimate apparel, electronics restocking fees) explicitly disclosed to the buyer prior to purchase? Yes / No 10 pts
  3. For special orders or deposits, are cancellation timelines and non-refundable terms documented with written customer sign-off? Yes / No 9 pts
  4. Are gift card policies compliant with regional regulations (e.g., zero expiry dates or unauthorized dormancy fees on standard cards)? Yes / No 10 pts
  5. Do associates consistently present a duplicate physical or digital receipt for every completed transaction? Yes / No 9 pts
  6. Policy Disclosure Standards: Rating
    • Flawless Consumer Disclosure 10 pts
    • Ambiguous Policy Signage 5 pts
    • Non-Compliant/Hidden Terms 0 pts

3. Weights, Measures & Product Labeling 6 items

  1. Are all commercial point-of-sale scales calibrated, sealed, and displaying an active provincial or federal measurement certification tag? Yes / No 10 pts
  2. Is the scale display positioned so the customer has an unobstructed view of the weight, unit price, and total price during a transaction? Yes / No 9 pts
  3. Is accurate net-weight packaging practiced, ensuring the weight of plastic containers or wrapping (tare weight) is deducted from bulk goods? Yes / No 10 pts
  4. Are products restricted from sale immediately if they lack mandatory regulatory labels (e.g., bilingual packaging, allergen warnings, or fabric contents)? Yes / No 9 pts
  5. Are restricted-age items (tobacco, vape, lottery, or restricted media) systematically flagged in the POS to force a birthdate check? Yes / No 10 pts
  6. Measurement & Labeling Rigor: Rating
    • Certified & Compliant 10 pts
    • Scale Calibration Imbalance 5 pts
    • Regulatory Labeling Deficiencies 0 pts

4. Consumer Data Privacy & Transaction Security 6 items

  1. Are customer signatures, physical credit applications, or financing documents locked immediately in a secure safe or shredded? Yes / No 10 pts
  2. Are front-end PIN pads equipped with functional privacy shrouds and completely free of any physical tampering or skimming overlays? Yes / No 10 pts
  3. Do employees strictly refrain from writing down or verbally repeating a customer's credit card numbers, CVV, or passwords? Yes / No 10 pts
  4. Is explicitly active, opt-in consent captured before enrolling a shopper into a digital loyalty program or email marketing funnel? Yes / No 9 pts
  5. Are cashiers restricted from asking for excessive personal identification (e.g., phone numbers or addresses) for simple cash transactions? Yes / No 9 pts
  6. Data Privacy Infrastructure: Rating
    • High Security/Zero Data Risk 10 pts
    • Minor Administrative Paper Trail 5 pts
    • Critical Privacy/Skimming Hazard 0 pts

5. Advertising Honesty & Bait-and-Switch Mitigations 7 items

  1. If a highly advertised promotional item runs out of stock, are rainchecks consistently offered or prominent "while quantities last" notices displayed? Yes / No 9 pts
  2. Are physical flyer corrections or "erratum" notices posted immediately at the store entrance and checkout counters if an advertising error occurs? Yes / No 9 pts
  3. Are multi-buy discounts (e.g., "3 for $10") executed accurately by the POS software even if a customer purchases only a single unit, unless limited by explicit signage? Yes / No 9 pts
  4. Are floor associates thoroughly trained to avoid making exaggerated or unverified performance claims about products (e.g., electronics or wellness items)? Yes / No 8 pts
  5. Is commercial warranty or extended protection plan documentation provided explicitly in writing at the time of purchase? Yes / No 9 pts
  6. Marketing & Representation Quality: Rating
    • Ethical & Truthful 10 pts
    • Minor Signage Adjustment Delays 5 pts
    • Deceptive Marketing Practices 0 pts
  7. Final summary Comments

About this template

This checklist is part of the Bindy template library. Yes / No checks score 1 point when met; ratings score the points shown for each option. The overall score is the percentage of points earned, with N/A answers excluded. In Bindy you can add photos, assign corrective actions, require sign-off and compare results across sites.

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