Checklist template

Thrift Store

A ready-to-use checklist with 77 items in 7 sections, covering Exterior, Interior, Inventory, Merchandising, Customer and Doner Engagement/Experience, Employee Training and more. Use it as-is in Bindy, or adapt it to your own standards in minutes.

  • 7 Sections
  • 77 Items
  • 77 Yes / No checks
  • 77 Points

Use this template How audits work

1. Exterior 10 items

  1. Parking lot is free of trash, cracks and potholes? Yes / No 1 pt
  2. Sidewalk is clean, swept/shoveled and in good repair? Yes / No 1 pt
  3. Exterior signs clean and in working order? Yes / No 1 pt
  4. Landscaping, if applicable is maintained? Yes / No 1 pt
  5. Window signage is up to date with current promotions? Yes / No 1 pt
  6. Exterior entrance, parking lot and donation point adequately lit? Yes / No 1 pt
  7. The donation point is well signed and easily accessible? Yes / No 1 pt
  8. There is additional parking available nearby should the drive-in point be full? Yes / No 1 pt
  9. Is the drive-in point secured when not in use? Yes / No 1 pt
  10. Are donation bins and surrounding area free of an overflow of donations? Yes / No 1 pt

2. Interior 13 items

  1. Are floors/rugs clean? Yes / No 1 pt
  2. Shopping baskets/carts are available? Yes / No 1 pt
  3. Is lighting adequate with no burnt out bulbs? Yes / No 1 pt
  4. Clothing is hung in an orderly fashion on racks? Yes / No 1 pt
  5. Are items merchandised within their specific departments? Yes / No 1 pt
  6. Are clothing items grouped and labeled by size? Yes / No 1 pt
  7. The floor is kept clean of clothing and accessories? Yes / No 1 pt
  8. Are accessories organized in an orderly fashion on racks and shelves? Yes / No 1 pt
  9. Household items are organized in an orderly fashion? Yes / No 1 pt
  10. Is the floor free of any slip or trip hazards? Yes / No 1 pt
  11. Walkways and aisles are kept clear? Yes / No 1 pt
  12. Are jewelry and smaller items merchandised cleanly and near the cash wrap? Yes / No 1 pt
  13. All product has a price and colour/date tag? Check 3 items. Yes / No 1 pt

3. Inventory 9 items

  1. Products are cleaned and sanitized upon intake? Yes / No 1 pt
  2. Are product sorted by category upon intake? Yes / No 1 pt
  3. All products possess tags in line with the company colour/date organization system? Yes / No 1 pt
  4. Do employees know how to handle untagged product on the sales floor? Yes / No 1 pt
  5. Unsold or unsellable product stored/discarded/repackaged and shipped out as per company directives? Yes / No 1 pt
  6. Unsellable product is properly marked? Check 3 items. Yes / No 1 pt
  7. Is there a designated area for the unsellable product? Yes / No 1 pt
  8. Unsellable product is logged to discourage employee theft? Yes / No 1 pt
  9. Is there a designated section for new arrivals? Yes / No 1 pt

4. Merchandising 5 items

  1. Current promotional signage is in line with the company directive? Yes / No 1 pt
  2. Seasonal product is current and merchandised in high traffic areas? Yes / No 1 pt
  3. Location has a designated “new arrivals” section that is refreshed daily? Yes / No 1 pt
  4. Does location have a “buy today – get a discount!” product section? Yes / No 1 pt
  5. Is product cross-merchandising deployed at end caps and feature areas? Yes / No 1 pt

5. Customer and Doner Engagement/Experience 9 items

  1. Are customers greeted upon entry? Yes / No 1 pt
  2. Do you have a positive first impression of the store? Yes / No 1 pt
  3. Is fragrance of store pleasant? Yes / No 1 pt
  4. Consignment log is up to date, if applicable? Yes / No 1 pt
  5. Sales floor employees are knowledgeable and helpful? Yes / No 1 pt
  6. How is the relationship with consigners managed? Yes / No 1 pt
  7. Are employees at donation points friendly and helpful? Yes / No 1 pt
  8. Is promotional signage clear? Yes / No 1 pt
  9. Are informational flyers on donations available? Yes / No 1 pt

6. Employee Training 7 items

  1. Are staff restricted from performing self or family purchases? Yes / No 1 pt
  2. Do staff understand how to handle damaged or defective products? Ask 3. Yes / No 1 pt
  3. Have employees been trained on how to intake donations? Yes / No 1 pt
  4. Is product priced by a manager or specifically appointed employee? Yes / No 1 pt
  5. Employees have been trained on how to tag and merchandise product? Yes / No 1 pt
  6. Have backroom employees been trained on the use of equipment such as bailers or lifts, if applicable? Yes / No 1 pt
  7. When was the last date of employee safety training? Yes / No 1 pt

7. Safety and Loss Prevention 24 items

  1. There is adequate interior lighting for work and customer interactions? Yes / No 1 pt
  2. Does location have backup power in the event of a power outage? Yes / No 1 pt
  3. Ladders or step stools for staff in good condition? Yes / No 1 pt
  4. Ladders or step stools properly put away when not in use by staff? Yes / No 1 pt
  5. Shelving is in good condition? Yes / No 1 pt
  6. There are no protruding or sharp corners that may cause injury? Yes / No 1 pt
  7. Waste removal is done at regular intervals? Yes / No 1 pt
  8. Backroom free from sharp edges/corners that may cause injury? Yes / No 1 pt
  9. Storage shelves are in good condition and not overloaded? Yes / No 1 pt
  10. Is the back door/loading area locked at all times? Yes / No 1 pt
  11. There is a peephole or some means to see who is outside the door? Yes / No 1 pt
  12. Staff know and adhere to the procedure for opening back door/loading area? Yes / No 1 pt
  13. Cleaning equipment stored safely in a designated area? Yes / No 1 pt
  14. Up to date health and safety poster for province/state visible? Yes / No 1 pt
  15. Workplace violence and harassment poster for province/state is visible and up to date? Yes / No 1 pt
  16. Breakroom is clean and free of clutter? Yes / No 1 pt
  17. Office is clean and free of clutter? Yes / No 1 pt
  18. There is a safe place for the storage of valuables? Yes / No 1 pt
  19. Office furniture and equipment is in good condition? Yes / No 1 pt
  20. Electrical and extension cords are not a trip hazard? Yes / No 1 pt
  21. Are electrical and extension cords in good condition? Yes / No 1 pt
  22. Do all electrical outlets have covers? Yes / No 1 pt
  23. Is the washroom clean and free of clutter? Yes / No 1 pt
  24. Hand soap or hand sanitizer is available? Yes / No 1 pt

About this template

This checklist is part of the Bindy template library. Yes / No checks score 1 point when met; ratings score the points shown for each option. The overall score is the percentage of points earned, with N/A answers excluded. In Bindy you can add photos, assign corrective actions, require sign-off and compare results across sites.

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